PeopleMetrics

MAY 13, 2020

PeopleMetrics’ Employee Experience tools can help managers and executives identify breakdowns in communications, which is especially important today. In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. About the Author.

Employee Experience 116

Employee Experience Communication CEM 2001 116

Bold360

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. More measurement supports strategy.

Customer Engagement 52

Customer Engagement CEM Engagement Multi-Channel 52

Clarabridge

OCTOBER 18, 2016

Train managers and then give them the power to make customer-facing decisions. This is a simple step to make in order to retain loyal customers. Align the customer experience with the employee experience. In most big companies, top leadership is removed from the day-to-day interactions with customers.

CEM 65

CEM Leadership Webinar Customer Centricity 65

CX Journey

SEPTEMBER 30, 2014

Is the employee experience - customer experience connection real? Last week, I had the pleasure of joining Sue Bethanis of Mariposa Leadership to talk about that very connection and the importance of putting the employee first in your customer experience strategy. Why Not Do Stay Interviews?

Employee Experience 63

Employee Experience Connections Customer Experience CEM 63

SurveySparrow

OCTOBER 12, 2020

360 Degree Feedback: Measure and manage employee experience journey with 360 degree feedback software. Use the employee portal to track all the activities and performance of each employee in your organization. Airtable CRM vs SurveySparrow CEM. And, this is where the CEM comes to the rescue.

CEM 52

CEM Net Promoter Score NPS Customer Relationship Management 52

Beyond Philosophy

NOVEMBER 11, 2014

Watch out this space as in a subsequent blog we’ll give advice on the different ways to change a habit… Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience (..)

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Beyond Philosophy

FEBRUARY 2, 2015

Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy.

Marketing 166

Marketing CEM 2014 Books 166