CSM Magazine

SEPTEMBER 8, 2023

E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. Instead, we’re in the era of tailored shopping experiences driving repeat business.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Hero Digital

APRIL 8, 2020

About habits. A peculiar thing about habits. From frequent handwashing and videoconferencing to elearning and ordering essential supplies online, we have all adopted many new habits that get us through our daily pandemic routines. In 2009, researchers from University College London discovered a peculiar thing about habits.

E Commerce 104

E Commerce Banking B2C Healthcare 104

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Optimove

JUNE 8, 2023

Think of the optimum omnichannel experience as seamless, integrated brand encounters that allows customers to sail between different channels – online, in-store, or mobile – without the friction that sends consumers running straight into the arms of competitors. Let’s get into it. Time to dive in!

Omnichannel 52

Omnichannel Touchpoint Competitive Advantage Consumers 52

Think Customers

JANUARY 25, 2024

Discussions elsewhere at the show focused on how retailers are using AI-powered tools to track customers’ buying habits, provide a more seamless experience between digital and in-store shopping, and empower contact center associates by putting more information at their fingertips. The topic of AI was everywhere. Tractor Supply Co.,

2024 52

2024 Retail 2023 Contact Center 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I love shopping there! Make Shopping Easy & Fun Make Every Interaction Epic! Because I do and that brand for me is IKEA. Even if I have absolutely nothing to buy.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I love shopping there! Make Shopping Easy & Fun Make Every Interaction Epic! Because I do and that brand for me is IKEA. Even if I have absolutely nothing to buy.

Retail 52

Retail Customer Experience Sports Customers 52

NetBase

JUNE 12, 2020

Digital consumer intelligence helps uncover how things will look, as well as trouble spots that shops should pay attention to during these early days of reopening. And it looks very different for restaurants, retail and service shops. How retail shops are moving with the times to stay current and open. Let’s explore.

Consumers 67

Consumers Social Media Retail Advertising 67

CSM Magazine

MARCH 19, 2021

IRI , a global leader in innovative solutions and services for consumer, retail and media companies, today announced that it has acquired Intelligent Shopper Solutions (ISS). ISS is a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation.

Retail 52

Retail Consumers Insights Financial 52

SurveySparrow

APRIL 28, 2023

As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales.

Consumers 52

Consumers E Commerce Advertising Social Media 52

Beyond Philosophy

MAY 15, 2017

We know that shopping habits are changing, and more consumers are spending money online. The thing to bear in mind here is that while consumers are increasingly focusing on online shopping, their spending hasn’t completely converted to the digital space. The transition to digital shopping is inevitable.

Social Media 133

Social Media E-support E Commerce 2016 133

Currency Alliance

OCTOBER 12, 2020

Rather, I will explain why the industry is changing and why your company needs to collaborate with complementary brands in order to double or even triple engagement with customers. The way brands engage with customers will change dramatically in the next 2-3 years. Today, I am not going to teach you the basics of loyalty marketing.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Kitewheel

JULY 2, 2020

The COVID-19 pandemic has changed the world of customer experience and retailers are feeling the impact. The pandemic has pushed people into their homes, off of the streets and out of shops and into digital retail channels. These changes have left businesses to cope with economic repercussions.

Retail 52

Retail Social Media 2008 Consumers 52

Call Center Pros

SEPTEMBER 10, 2018

It happens a kind of “yes, now I see it clearly” You are able to do things, make changes and innovate. These statistics will give you insights of great importance to your target audience and help your brand create specific customer profiles. Study their habits and comments on social networks. So, ask more questions!

Brands 60

Brands Feedback Customers Consumers 60

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it’s how they do business.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

Second to None

FEBRUARY 4, 2020

We are witnessing revolutionary changes to brick-and-mortar store layouts, customer relationship building efforts, and the overall value proposition to the customers they serve. One change that cannot be ignored is the effect that digital technology has had in terms of the journeys customers take when finding and choosing a grocery brand.

Customer Journey 48

Customer Journey 2013 Retail Apparel 48

NetBase

DECEMBER 13, 2019

Most potential consumers are scrolling through online content for a good portion of their day. Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Here’s why – and how you can start capturing insight of your own! And for good reason. The proof is in the ad spend.

Consumers 52

Consumers Connections Advertising Brands 52

Oracle

MARCH 28, 2019

The business-to-consumer landscape is constantly shifting, especially as new technologies appear that make it easier, faster, and more effective to sell directly to buyers. Check out these 3 ways B2C is changing along with the buying habits of the modern consumer, and how technology is helping keep the pace. What is B2C?

B2C 73

B2C Consumers Retail 2017 73

Lumoa

JUNE 9, 2020

And their reasons are likely changing as their daily habits change. As they started to look into the reasons behind their customers’ behaviour , they identified issues related to their mobile user experience as well as problems with the usability of the shopping basket in their online store.

Customer Experience 83

Customer Experience Feedback 2025 Retail 83

Maru Group

OCTOBER 13, 2020

The impact of COVID-19 has changed so much about the food industry: occasions, locations, and access. In a recent roundtable with experts from the food and beverage industry, there was skepticism that anything so fundamental had changed. Everything has changed. People that were consumers are now creators.

2020 52

2020 Consumers Insights Retail 52

NetBase

JUNE 9, 2020

Standing out from competitors today requires strategic marketing informed by digital consumer intelligence. Leading brands in every category rely on its insight every day – and your brand should be too! Understanding the consumer journey and how to message out at each stage. Ways consumer perception impacts brand health.

Consumers 67

Consumers Brands Social Media Innovation 67

SurveySparrow

OCTOBER 6, 2022

The definition of psychographic segmentation is that it is based on psychological traits that influence the consumption habits of people. Brands divide its customers based on psychographic segmentation. But in reality, it is the opposite. People are different because of these psychographic factors. Online Surveys. Using your CRM.

Definition 52

Definition Sports Fashion Social Media 52

BirdEye

SEPTEMBER 6, 2023

Conducting regular surveys also helps businesses formulate a more precise marketing budget with data-driven insights. Marketing research, on the other hand, is about analyzing the methodologies best suited to reaching consumers of a specific target market. Table of contents What is a market survey? Watch the Free Demo Now.

Marketing 59

Marketing NPS Advertising Brands 59

Currency Alliance

JUNE 1, 2020

The long break in spending habits due to Covid-19 will cause customers to re-evaluate their relationship with brands. This isn’t just a casual observation, but a sign of a widespread consumer trend which every loyalty marketer should be thinking about. People in Barcelona are buying a lot more ice-cream lately.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

CSM Magazine

MARCH 16, 2021

By focusing only on eCommerce, eDesk is pioneering a new inbox, using structured data to organise retailers’ customer support and enable a step-change in productivity. Insights: Provides one-click multichannel overviews of customer support volumes, orders and sales at speed, uncovering actionable insights for better business decisions.

Multi-Channel 52

Multi-Channel Retail Roadmap Insights 52

Storyminers

AUGUST 18, 2020

In a previous Story Miners article , we shared insights about this year’s trends in customer experience. It was mentioned that innovations like AI, the IoT and virtual reality will change how consumers interact with sellers. But what do all of these innovations have in common?

Social Media 59

Social Media Innovation Customer Retention Retail 59

Beyond Philosophy

JANUARY 26, 2024

This global crisis spurred an unprecedented acceleration in the digital transformation of analog experiences, reshaping how people communicate, work, and shop. Our return to the new normal revealed double-digit inflation across various consumer goods, significantly disrupting spending habits. Click here. But it isn’t.

Customer Insights 89

Customer Insights Insights Customers Consumers 89

C Space

MARCH 25, 2020

Navigating Change. Here’s our perspective on how to gain those essential insights. Insight Directors are under pressure to own the perspective on customers, who are changing at an accelerated rate. Insight Directors are under pressure to own the perspective on customers, who are changing at an accelerated rate.

2002 40

2002 Airlines 2003 Travel 40

Second to None

MARCH 21, 2018

The ability to capture the voice of your customer and act on these insights can separate your brand from competitors in the industry. Too often, brands in this space rely on archaic methods, instead of reading the changing tides of the B2B industry. What’s changed among B2B buyers?

B2B 59

B2B B2C Transportation Voice of Customer 59

Beyond Philosophy

NOVEMBER 15, 2019

A BMW dealer sends you signals, too, whether it’s the carpet or what’s on the walls, or even the beverages they offer you when you are shopping. Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. There are many reasons for it, and you are responsible for a lot of them.

2011 120

2011 2019 2002 Consulting 120

Uplight

DECEMBER 6, 2017

In the competitive European electricity market, choice is a boon to consumers—and a true headache for energy providers. While domestic consumers are just beginning to embrace retail shopping for energy , it is commonplace within the commercial sector. Mind your business (customer). And in many ways, they are right.

Loyalty 40

Loyalty Engagement Retail Consumers 40

Qualtrics

MAY 12, 2021

The global pandemic changed the way we interact with each other – and with brands. Driven by emotional and transactional needs, consumers across the world have demonstrated their values – and indicated their plans for the future. Read on for top-level insights from our 2021 Global Consumer Trends Report. The world then.

Consumers 26

Consumers 2021 E Commerce Entertainment 26

NetBase

NOVEMBER 20, 2019

Tis’ the season to discover what consumers are clamoring for and then sort out how to offer it! And with these criteria in place, our powerful, best-in-class next generation AI-powered social analytics uncovered some super useful insight that applies to each subgroup! The More Things Change. They sure are! Why Gen Z is Top Dog.

2019 40

2019 Fashion Social Media Consumers 40

NetBase

NOVEMBER 20, 2019

Tis’ the season to discover what consumers are clamoring for and then sort out how to offer it! And with these criteria in place, our powerful, best-in-class next generation AI-powered social analytics uncovered some super useful insight that applies to each subgroup! The More Things Change. They sure are! Why Gen Z is Top Dog.

2019 40

2019 Fashion Social Media Consumers 40

ShepHyken

MAY 18, 2018

In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising. Today, customers are armed with smartphones and tablets that give them instant access to information about almost anything — including mobile shopping options.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

ProProfs Chat

DECEMBER 16, 2020

Changing shopping trends are likely to reshape this 2020 holiday season. 71% of Americans claimed in early August that their holiday traditions will change by up to 10 points. This impacts the way consumers will spend, travel, shop, and celebrate this season. Let’s get started.

Management 98

Management Sales Document Brands 98

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52