BlueOcean

JANUARY 6, 2020

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. Got 15 minutes?

Omnichannel 177

Omnichannel Customer Care Customer Journey Consumers 177

ChurnZero

SEPTEMBER 7, 2023

Use these tips to encourage active participation, clear communication, and accountability among QBR attendees. Practice the communication imperatives of alignment, control, and affection. Alignment is understanding why the customer cares. Do you have a shared interest and objective? Are you working toward the same goal?

Presentation 52

Presentation Customers Engagement Customer Success 52

InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Explore: Values: What do your marketing materials advertise?

Customer Experience 52

Customer Experience Definition Net Promoter Score 2023 52