Communication Customer Service Representative Interaction Transportation 
Retently
MARCH 29, 2023
He said that electric cars are the future of sustainable transportation. With 805 Supercharger stations in 2017, Tesla’s interactive map illustrated its plan to expand them over the next few years. Interaction with the car via a smartphone. The charging time would only improve in later updates.
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 5 Remote work challenges 2.1.
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ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. It is also about the communication and coordination with teammates which used to happen at the contact center of the office premises. Download now 2. Read now 2.2.
CSM Magazine
OCTOBER 12, 2022
Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Location-Based Services.
CSM Magazine
DECEMBER 10, 2020
In 2015, Gartner carried out research which stated that by 2018, 30% of our interactions with technology would be through conversations. Voice assistants are also used in the e-commerce, marketing, human resources, banking, the legal system, education, hospitality, transportation and healthcare industries. No More Putting on Hold.
CSM Magazine
JULY 14, 2017
Contact centres are on the frontline when it comes to customer experience, so with pressure mounting, many are asking how they can further their customer satisfaction (CSAT) scores. The modern customer is used to getting what they want, when they want it. Remove drivers of customer effort. Empower agents.
Magellan Solutions
AUGUST 19, 2020
According to a survey by Harris interactive , 75% of customers feel that it takes too long for them to get in touch with a customer service representative. Customer queries will be instantly answered by a live representative, who can ensure customer satisfaction.
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