NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Centralize and simplify.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

Avaya

FEBRUARY 7, 2017

Here are five ways hospitality leaders and/or IT decision makers can begin building a successful digital strategy: Extend customer communications beyond the call center: Customer relationships are shaped across every business unit at every touch point, so why quarantine communications within the call center?

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

2017 53

2017 Hospitality Guest Experience Hotels 53

Playvox

APRIL 14, 2022

Regular training and daily communication reaffirm the gold standard. Having the ability to view agent concurrency in an omnichannel world is also key. Much planning takes place behind the scenes to create experiences that customers will also rave about to friends and family. Don’t Make Guests Wait.

Contact Center 78

Contact Center Omnichannel Events Webinar 78

SurveySparrow

JUNE 28, 2023

Example: Disney theme parks strategically map out their customers’ journey, considering everything from ticket purchasing to ride experiences and dining options. They continuously refine these touchpoints to create a seamless and enchanting experience for visitors.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Kustomer

JUNE 9, 2021

Active Communication Is Key. The best way to handle customer complaints is actively communicating with your customer and letting them know you’re working on the problem right away. How can you empower your support team to go above and beyond while they are in active communication with an unhappy customer?

Tourism 96

Tourism Exceptional Customer Service Guest Experience Hospitality 96

Comm100

AUGUST 23, 2018

Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point. Who is doing this right?

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40