ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

2024 72

2024 Net Promoter Score Article Loyalty Programs 72

ShepHyken

DECEMBER 26, 2023

Consistency creates confidence, and confidence can lead to customer loyalty. Regardless of the channel, you need to be there and meet their communication expectations. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Today, they may call you.

Customer Service 156

Customer Service Workshop Customer Service Training Connections 156

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. The Future of Customer Loyalty by Rajesh Midha (Fast Company) Customer loyalty is evolving. My Comment: Do your customers know you care about them?

Article 62

Article Customer Service 2023 Contact Center 62

ShepHyken

DECEMBER 3, 2023

Ask questions, brainstorm with it, let it support your communication efforts, write your emails, and much more. Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover.

Article 59

Article Customer Service 2023 Loyalty Programs 59

Experience Investigators by 360Connext

MAY 20, 2015

They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Optimove

APRIL 2, 2020

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times? To do so, communications must adjust. Host Online Workshops.

Communication 52

Communication Entertainment Sports Workshop 52

BirdEye

APRIL 25, 2023

Loyalty incentives programs 15. Host seminars and workshops 18. Make it easy by providing direct links to your review pages on emails, texts, and other forms of customer communication. Loyalty incentives programs Creating a rewards system for customers is a great way to boost loyalty and repeat business.

Seminar 98

Seminar Social Media Advertising Workshop 98

ShepHyken

JANUARY 1, 2024

13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. Here are my top five picks from last week. This article’s focus is on “transactional” relationships.

2024 57

2024 Article Customer Service Social Media 57

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. These are companies who also have significant brand loyalty.

2024 60

2024 Article Customer Service Net Promoter Score 60

ShepHyken

NOVEMBER 6, 2023

How Removing the Mental Load for Customers Can Improve the Customer Service Experience by Brad Birnbaum (Fast Company) By alleviating the mental burden for your customers, you can not only enhance their satisfaction but also strengthen your brand’s reputation and customer loyalty. I have a concept I refer to as the Speed To Happiness.

Article 66

Article Customer Service 2023 Contact Center 66

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

DECEMBER 17, 2023

As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications. So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.)

Article 59

Article Customer Service 2023 Customer Centricity 59

PK

JULY 25, 2019

Fostering a community with your customers is key to brand loyalty. Your best customers likely expect community. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way. West Elm: Fair Trade Felt Craft Workshop.

Events 49

Events Retail Loyalty Seminar 49

Experience Investigators by 360Connext

FEBRUARY 9, 2021

That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role. You need to act on them!

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Beyond Philosophy

MARCH 21, 2024

Rule #4: Communicate, communicate, communicate. Make it clear when customers should expect your next communication whenever possible. Knowing that you will be back in touch regarding the issue and when that communication will be helps de-escalate a stressful situation. The whole city lost its service.

Telecommunications 78

Telecommunications Customer Relationships Communication Workshop 78

SurveySensum

FEBRUARY 19, 2024

It will ultimately build sound relationships, foster loyalty, as well as drive long-term success. All in all, the above-mentioned tips will improve customer satisfaction which will improve their loyalty and retention. Set a formal tone throughout your communication to make it professional. Can you help me?

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. It’s a well-known fact that crafting a standout customer experience in retail is central to building customer loyalty and fine-tuning interactions for that magnetic draw. The result?

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Magellan Solutions

JULY 11, 2023

SMEs must prioritize customer satisfaction and loyalty to have an edge. The customer experience (CX) is of utmost importance because it impacts the following: Client retention Reputation Customer loyalty Overall business success Businesses need to create lasting interactions rather than simple transactions.

Customer Experience 75

Customer Experience Net Promoter Score E-support Customer Satisfaction 75

GetFeedback

DECEMBER 2, 2019

Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. Understanding this important segment of customers means creating experiences that continue to earn their loyalty and, in return, their money. First things first.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

ReviewTrackers

MARCH 24, 2021

Therefore, to improve customer retention in banking, organizations must focus on becoming more customer-centric — and delivering experiences that wow, delight, and inspire loyalty. Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts.

Banking 123

Banking Customer Retention Customer Experience Financial 123

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. Enhance your blog.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. Both assume that their loyalty is a privilege and an earned reward, respectively.

2024 66

2024 Article Customer Service Social Media 66

ShepHyken

APRIL 18, 2023

Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived. And confidence turns into trust – which can turn into repeat business and even customer loyalty. I refer to it as feeling in control, even if you aren’t.

Reference 64

Reference B2C Workshop Customer Service Training 64

SurveySparrow

JUNE 30, 2023

They are empathetic listeners, adept problem solvers, and exceptional communicators. To ensure a consistent customer-centric approach across the organization, they create training materials, run workshops, and coach team members. This includes proactive communication, anticipating customer needs, and delivering tailored solutions.

Customer Experience 52

Customer Experience Workshop Customer Service Representative Customer Centricity 52

ShepHyken

JUNE 11, 2023

Most of the reasons can be traced back to one key factor: communication. Cultivating Customers: Top ‍5 Marketing Strategies for Small Business Success by Noah Miller (Tech Times) In today’s competitive business landscape, customer loyalty is more significant than ever. This week he emphasizes B2B must think like B2C.

Article 62

Article Customer Service B2B 2023 62

SurveySensum

JANUARY 26, 2024

Offer webinars or workshops to deepen their understanding and facilitate decision-making. So, ensure that your pricing is competitive within your industry and communicate the unique value propositions and benefits of your product or service. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

Retently

MARCH 11, 2024

Attendee engagement : They signal to attendees that their opinions are valued, building a sense of community and loyalty to your brand. How satisfied were you with the communication received before the event?” “How How smoothly did the registration process go for you?” “How would you rate the quality of the workshops?” “To

Events 127

Events Feedback Insights Presentation 127

One Millimeter Mindset

OCTOBER 8, 2020

Do your story narratives change each time you communicate with colleagues and clients? Thus, each story you tell, and stick to telling, clearly communicates a lesson, a parable. Develop a communication agenda for when, where and why to tell any type of story in the first place. So, first, ask yourself. Then, ask yourself why.

Workshop 117

Workshop Entertainment Leadership Communication 117

Optimove

DECEMBER 20, 2022

At a recent workshop held by Optimove, our amazing Director of Customer Success, Adi Markus, asked the audience how many customer segments they communicate with weekly. (If Each micro-segment you build should be communicated with via the right channel/s: email, SMS, mobile push notifications, in-app messages, web push messages, etc.

Multi-Channel 52

Multi-Channel Workshop Communication Reference 52

One Millimeter Mindset

MAY 21, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Sales 132

Sales Workshop Culture Presentation 132

C Space

JANUARY 20, 2021

.” By building ongoing relationships with customers, brands can stay relevant, deliver superior experiences, and build loyalty. Omnicom Group (NYSE:OMC) is a leading global marketing and corporate communications company. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

2021 97

2021 Workshop Advertising Communication 97

One Millimeter Mindset

JUNE 30, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 120

Workshop Sales Presentation Communication 120

One Millimeter Mindset

JUNE 23, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 110

Workshop Sales Presentation Communication 110

COPC

OCTOBER 16, 2023

Today’s multigenerational workforce brings together unique values, communication styles, work preferences and even technology habits. Baby boomers were influenced by post-war stability and economic growth, resulting in a strong work ethic and loyalty to their employers.

Leadership 94

Leadership Transportation Workshop Contact Center 94

CSM Magazine

JUNE 14, 2023

Additionally, having a responsive customer service team ready to assist with any issues or inquiries can go a long way in building trust and loyalty in your online customer base. Embrace digital communication channels and CRM integration to make a lasting impression on your customers. Remember to encourage customer reviews.

Customer Service 52

Customer Service Social Media Retail Loyalty 52