Kustomer

NOVEMBER 7, 2023

Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk and Gorgias. Top 8 Zendesk Competitors On The Market Right Now Kustomer Freshdesk Help Scout Zoho Desk Salesforce Service Cloud Gorgias LiveAgent HappyFox 1. Agent collision detection to enable efficient ticket management.

2024 52

2024 Multi-Channel E-support Social Media 52

Kustomer

FEBRUARY 11, 2024

” Some businesses find the pricing structure less flexible compared to other alternatives. Here are the top 10 alternatives to Zendesk on the market right now: Kustomer Freshdesk Salesforce Service Cloud Help Scout Gorgias ServiceNow Intercom Zoho Front HubSpot Service Hub 1. Why switch to Kustomer?

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Kustomer

FEBRUARY 19, 2024

Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc., Why Kustomer is a better alternative to Freshdesk and Zendesk Kustomer is a more flexible, efficient, and cost-effective solution for businesses looking to scale their customer service operations beyond the capabilities of Zendesk and Freshdesk.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

ProProfs Chat

JUNE 25, 2021

As compared to the popular survey tools available in the market, Qualtrics is a bit expensive. Easy integration with third party tools like MailChimp, Zendesk, Freshdesk, and so on. Cost effective plans as compared to Qualtrics. Pricier compared to other cheaper options. It comes out to be a whopping $360 dollar per year.

Net Promoter Score 52

Net Promoter Score Social Media NPS Marketing 52

CSM Magazine

AUGUST 6, 2021

Freshdesk is extraordinary for basic tasks, yet if you need to extend your business, you need a solution you can depend on now and later. Closer Look at Freshdesk: Features, Pricing, and Pros & Cons. Freshdesk is a great Zendesk alternative that provides excellent customer service as well as several features at a low cost.

Multi-Channel 52

Multi-Channel Omnichannel Communication Customer Relationship Management 52

SurveySparrow

NOVEMBER 25, 2022

2 Freshdesk. Next up here is Freshdesk. Using Freshdesk, your team can send automatic email notifications based on a customer’s ticket status, perform multiple actions on it with a single click, or set these tickets to move to the next stage based on time and event triggers. Top 10 Free Ticketing Tools. Spiceworks. 3 EngageBay.

2023 52

2023 Multi-Channel Roadmap Customer Journey Mapping 52

Comm100

NOVEMBER 23, 2020

As one 2020 customer writes: “Comm100 has excellent features , a good range of tools and is well-priced compared to some competitors. Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. Today, Freshdesk acts as a help desk system for over 40,000 customers. Get Comm100 Free. Comm100 Free.

2020 52

2020 Omnichannel Multi-Channel Social Media 52

Kustomer

FEBRUARY 29, 2024

Lack of certain features Compared to its competitors, Gorgias offers a limited set of features. As a user has pointed out on G2 : “ Reporting functionality is still in its infancy and integrations seem limited compared to other helpdesk options out there.” Users within these industries often explore alternative solutions to Gorgias.

E Commerce 52

E Commerce 2024 E-support Feedback 52

SurveySparrow

FEBRUARY 20, 2020

Freshdesk is one of those big names in the industry that delivers a self-service, AI-driven and omnichannel customer service solution for you. The solutions of Freshdesk are used by an eminent clientele that includes Honda, Toshiba and Cisco etc. However, its loading time is comparatively slow compared to its peers.

2020 96

2020 Customer Service Multi-Channel Social Media 96

SurveySensum

OCTOBER 26, 2022

Freshdesk is an online survey tool that lets you automate your work, and has multiple support channels. As a cloud-based online survey tool, Freshdesk helps you to create powerful surveys to gather customer feedback. If not, hunt more and compare and contrast what you need and what they’re giving. Free integration . Our view: .

2023 59

2023 Feedback Social Media Demo 59

Comm100

APRIL 22, 2021

Freshdesk offers both internal and customer-facing knowledge bases for free that work with an unlimited amount of users. Freshdesk boasts SEO capabilities, making it easy for your knowledge base articles to gain visibility. For a full breakdown of features, click here. . For a full breakdown of features, click here.

Omnichannel 52

Omnichannel Multi-Channel Article Customers 52

SurveySparrow

APRIL 22, 2020

When it comes to help desk tools, Freshdesk is one of the most popular names. By providing a robust tracking system for customer conversations, Freshdesk has clearly proved to be one of the best free help desk software available in the market today. Give it a glance and choose the best fit for your organization. Hubspot Service Hub.

2020 52

2020 Multi-Channel Omnichannel Document 52

Help Scout

APRIL 27, 2021

Freshdesk Best customer service software for enterprise teams. Though very similar to Zendesk, Freshdesk does have a few items that separate them. There are plan tiers within both, but the help desk solution is a lower cost on average when compared to the omnichannel product, and it’s probably what most small businesses would consider.

Customer Service 105

Customer Service Omnichannel Communication Customers 105

Playvox

AUGUST 4, 2022

It’s difficult to compare tags as they can differ in their level of abstraction (“Billing query” is very broad while “Zapier Integration request” is very specific) It can become unwieldy when used with a large number of tags It’s difficult to expand without creating duplicate or overlapping tags (ie. Cons of a Flat Tag Taxonomy.

Feedback 52

Feedback Social Media Customers Insights 52

ProProfs Chat

JUNE 25, 2021

As compared to SoGoSurvey, SurveyMonkey has a simple user-interface which makes it easy to customize any complex branching or conditional logic type of questions. Fewer customization options as compared to other survey tools. Few question types and advanced features as compared to other survey tools. SurveyMonkey. Snap Surveys.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Feedback 52

SurveySparrow

APRIL 6, 2023

Additionally, the Compare feature lets you choose multiple answers to a single question and view them side-by-side; perfect for better analyzing participant responses. From Google to Stripe, Zendesk to Freshdesk – SurveySparrow also provides integration options with multiple apps.

Multi-Channel 52

Multi-Channel Measurement Management Social Media 52

SurveySensum

JANUARY 27, 2022

SurveySensum seamlessly integrates with the applications/ tools (Zendesk, Freshdesk, Zapier, Hubspot, Intercom, or Slack) that you use every day. In addition, it helps you to compare different touchpoints or customize the report with various attributes like roles. Powerful integration. Custom dashboard .

Customer Experience 59

Customer Experience CEM Touchpoint NPS 59

SurveySparrow

APRIL 27, 2021

And in this blog, we’ve discussed and compared 2 such software, SurveySparrow and Typeform. Plus, for your customer support functions, it lets you integrate with tools like C-Connect, FreshDesk, and Jitbit Helpdesk. . This would happen when you have the right online survey software. To Develop The Right Product.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SurveySparrow

APRIL 27, 2021

And in this blog, we’ve discussed and compared 2 such software, SurveySparrow and Typeform. Plus, for your customer support functions, it lets you integrate with tools like C-Connect, FreshDesk, and Jitbit Helpdesk. . This would happen when you have the right online survey software. To Develop The Right Product.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

ProProfs Chat

JUNE 25, 2021

As compared to traditional online surveys, popup surveys have increased response rates. Generally, popup surveys have higher response rates as compared to long form surveys. Exit intent popup surveys have a comparatively low response rate of 1-4%. Popup surveys come with many advantages like: Increased Response Rates.

Feedback 52

Feedback Net Promoter Score Blog Definition 52

SurveySparrow

JUNE 25, 2021

If you wish to use G Suite, the price starts at $6/user/month, which is dirt-cheap compared to the quality and features of the products there. Plus, it lets you integrate with tools like C-Connect, FreshDesk, and Jitbit Helpdesk for your customer support functions. It’s completely free! What About SurveySparrow?

NPS 52

NPS Presentation Net Promoter Score Social Media 52

SurveySparrow

OCTOBER 4, 2020

Toggl is a productivity-enhancing tool that allows businesses to compare profits against the time that was spent on each activity. . GitHub has more than 300+ integrations, including Slack, Trello, Zoom, BaseCamp, Asana, Freshdesk, Zapier, etc. . It is not just a time tracking tool anymore. Access it in any platform in any device.

Document 59

Document Multi-Channel Communication Connections 59

SurveySparrow

APRIL 19, 2024

4/ 5 (107 Reviews) Major Integrations Mailchimp, Google Analytics, Zoho CRM, Freshdesk, Hubspot, Salesforce, Microsoft Dynamics 365, Stripe, PayPal Pricing There’s something for everyone here! Cons Pricing: Some users find it a bit expensive compared to its competitors. Contact them with any queries. Rating G2: 4.6/5

Document 52

Document E-support Connections 2006 52