One Millimeter Mindset

OCTOBER 1, 2020

I congratulate all you have accomplished thus far. Now, take the time to congratulate yourself. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Take a read or even a re-read. And will accomplish, moving forward.

Blog 78

Blog 2020 Leadership Innovation 78

ShepHyken

NOVEMBER 24, 2021

First, I congratulated her on her creativity and ingenuity that persuaded her customers to respond. A customer could feel guilty if they didn’t give the company a good rating after receiving a gift card. My treat!” . She says that she gets a response to that almost every time. It’s just a way to get attention.

Feedback 80

Feedback Customer Service Training Customer Service Information 80

ShepHyken

AUGUST 30, 2017

Anything you might want to congratulate them on. He was conducting a half-day customer service workshop, and during a break, the client, who happened to be the president of the company, walked up to Ted and congratulated him on doing a great job. You get the idea. Ted Janusz is one of our amazing trainers at Shepard Presentations.

Workshop 110

Workshop Presentation Customer Service Training Customer Service 110

Hallmark Business Connections

MARCH 23, 2021

Case in point: It’s hardly unusual to see pet parents proudly pushing small animals in strollers, buying pooches birthday outfits, and insisting that their furry buddies appear on holiday cards. Which parties are responsible for sending direct mail birthday cards for furry friends? Oh, and Valentine’s Day ?

Consumers 52

Consumers Marketing Events Touchpoint 52

One Millimeter Mindset

SEPTEMBER 17, 2020

Congratulations. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Thus, you put your own competitive nature before the team’s functional requirements. You just have trained the team to tune you out. Contact m e here.

Workshop 106

Workshop Leadership Communication Presentation 106

Experience Matters

APRIL 4, 2018

Congratulations to USAA for earning the best customer experience score in the credit card industry. Of the 11 credit card issuers included in this year’s Ratings, USAA earned the highest score with a rating of 77%, putting it in 42nd place overall out of 318 companies across 20 industries. Discover received the Read More.

2018 48

2018 Consumers Customer Experience Customers 48

Stella Connect

DECEMBER 9, 2016

This week, we congratulate Athena from NatureBox, who received this comment from a customer: “Athena was wonderful to work with! Not only was she able to make sure my credit card information was updated, she verified two items were out of stock and made sure I had the replacement snacks I wanted. Congratulations, Athena and NatureBox!

Connections 46

Connections Feedback Blog Engagement 46

Experience Matters

NOVEMBER 24, 2014

This is part of the Thunder’s three-step customer experience improvement process: Educate, Evaluate, and Congratulate. With Your Guests cards was a note or picture that each person had created for themselves, which identified something that they wanted to do above and beyond the “non-negotiable” CLICK! The acronym CLICK! Principles.

Sports 123

Sports 2012 Customer Experience Professionals Consulting 123

delighted

SEPTEMBER 8, 2021

So, when a customer tells us that they are opening a new practice after working hard for 15 years, we send them a bottle of champagne and a card. Maybe they just became licensed or graduated from their program, so we’ll send them a candle with their name on it and congratulate them on their milestone.

Customer Experience 95

Customer Experience Healthcare Net Promoter Score E Commerce 95

Playvox

OCTOBER 27, 2021

Our study shows that gift cards are the most valued rewards. Just make sure the gift cards are for an amount and of a nature meaningful to your contact center agents. Congratulations! .” It’s hard to argue that customer service agents shouldn’t be outgoing. Offer financial incentives.

Contact Center 52

Contact Center Call Recording Sales Interaction 52

Beyond Philosophy

JULY 5, 2017

I was shopping for a graduation card the other day, and all of them seemed to say something like this: “Dream big and reach for the stars, your goals are within reach and you are on your way to an amazing future.”. I think I’d much prefer a hearty “Congratulations – well done!”

Consulting 129

Consulting Webinar Books Blog 129

Comm100

MARCH 20, 2018

Congratulations on Graduating. Congratulations on Your Promotion. Here’s how you might use a birthday letter or card to make your customers feel more connected to your brand: Dear Christopher, It’s time to get happy! Congratulations on your Newborn (becoming a parent or a grandparent). Congratulations on Graduating.

B2B 40

B2B Sales Customers Sports 40

Oracle

DECEMBER 17, 2020

We talk about the Angeleno Card which is helping residents of LA most in need during the pandemic. Congratulations to: San Jose, California. The city came up with a rapid relief program — the Angeleno Card. The most digital cities 2020. Virginia Beach, Virginia. Bellevue, Washington. Sugar Land, Texas. Danville, Virginia.

Government 52

Government Banking 2020 E-support 52

Totango

AUGUST 1, 2019

A handwritten thank you card is another great way to share your appreciation. Personalized messages can have a wonderful impact, too; for instance, holiday greetings or congratulating them on reaching a certain business goal. Here are the main types of customer engagement strategies to use: Show Your Appreciation.

Customer Engagement 81

Customer Engagement Engagement Fashion Customers 81

Experience Matters

JUNE 23, 2015

Congratulations to H-E-B , Publix , Chick-fil-A, Trader Joe’s, USAA, Aldi , Hy-Vee , PetSmart , Dairy Queen , Walgreens , and Amazon.com for earning the top scores in the 2015 Temkin Emotion Ratings. This year, we examined 293 companies across 20 industries based on a survey of 10,000 U.S. consumers (see methodology section below).

2015 133

2015 Airlines Hotels Insurance 133

CSM Magazine

JANUARY 24, 2022

If you want to make the experience even more personalized, create beautiful loyalty cards with their names. For example, when a customer’s birthday comes up, you can send a message or email congratulating them along with a 20% services and products discount code. Collect Personal Information.

Customer Service 52

Customer Service Loyalty Programs Books Reference 52

ShepHyken

JUNE 15, 2016

Congratulations to my buddy John Ruhlin who has a new book that just came out, Giftology. Everyone sends holiday cards and holiday gifts. The After-Experience. In this book he covers the art of the appreciation gift. You may be familiar with his name if you’ve been following my work. I’ve covered some of his ideas in the past.

Books 89

Books Customer Service Training Reference Customers 89

Wootric

DECEMBER 17, 2018

If you see that same tag is negatively trending in the next period, congratulate the team at that location for successfully improving that issue. #2 You may want product marketing, or a product manager, to automatically receive the reports generated by these watchlist cards. 2 Alert the Product Team to Feedback Trends.

Feedback 61

Feedback NPS Banking ROI 61

SurveySparrow

JANUARY 16, 2024

Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Hubspot, Zapier, Google Tag Manager, MailChimp, Intercom, Salesforce, and Stripe, to name a few bigshots in the picture) Step 6: Share Congratulations!

Definition 52

Definition Document Healthcare Demo 52

ReviewTrackers

JANUARY 2, 2020

The company then made original shows like “House of Cards” and “Orange is the New Black.” Congratulations! To solve the problem, the company “syndicated” hour-long TV shows, such as AMC’s “Mad Men,” which just finished its fourth season at the time of the deal. Soon after, “Breaking Bad” was on Netflix.

Net Promoter Score 113

Net Promoter Score Social Media Customer Retention Feedback 113

CustomerSuccessBox

MARCH 10, 2022

For example- about failure to make a payment or a credit card that is about to expire. Identify and track major milestones, and congratulate customers who reach them while encouraging them to move on to the next. With a delayed shift from Sales to Customer Success, you risk losing the customer’s momentum and excitement.

Customer Success 52

Customer Success Poor Customer Service Customers ROI 52

CX Journey

JANUARY 19, 2016

I think the server sensed she'd never seen me before, so when I accepted a loyalty card, she smiled and clipped off 4 coffee's worth "to get me started". I thought about this on the way to the office - would a loyalty card with 1 clip motivate me to return to a coffee shop I'd used as my regular was closed for the holidays?

Loyalty Programs 42

Loyalty Programs Loyalty ROI Reference 42

ChurnZero

SEPTEMBER 4, 2020

With your customer’s product usage data , track when their team or a member me ets a specific usage threshold to congratulate them and offer advice on more advanced features. . Example: When a customer reaches a celebratory milestone , such as creating 100 Segments , se nd a n in-app congratulations.

Customer Success 87

Customer Success Engagement E-support Books 87

Totango

AUGUST 1, 2019

A handwritten thank you card is another great way to share your appreciation. Personalized messages can have a wonderful impact, too; for instance, holiday greetings or congratulating them on reaching a certain business goal. Here are the main types of customer engagement strategies to use: Show Your Appreciation.

Customer Engagement 49

Customer Engagement Engagement Fashion Customers 49

ShepHyken

JULY 6, 2018

Wherever possible, try to offer physical prizes like gift cards, electronics, and movie tickets. Make sure to gather everyone together and publicly recognize and congratulate high performers for their efforts. In general, I’ve found that cash prizes tend to be the least effective, as they can encourage a transactional mentality.

Sales 71

Sales Blog Net Promoter Score Customer Experience 71

SurveySensum

OCTOBER 16, 2023

Congratulations! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. You successfully organized your event! However, do you know for sure whether it was a success or not?

Events 52

Events Feedback Social Media Consumers 52

Kustomer

DECEMBER 2, 2021

He left a note on the reservation explaining the special occasion and when they arrived at the restaurant, they found that the staff had created a birthday card and treat for his son. Well, congratulations. We walked into the restaurant and as soon as we checked in, they handed my son a birthday card. I would agree.

Marketing 98

Marketing Social Media Brands Books 98

Zeisler Consulting

DECEMBER 17, 2020

The other day I spent about 45 minutes round-trip (short by standards…read on) and about $45 mailing Christmas cards. In fact, the counterperson there was pleasant, and exacting, making sure I only paid the additional postage required exactly for each card; more for some, less for others. This was just to mail them.

Customers 93

Customers Culture 93

ReviewTrackers

AUGUST 30, 2018

The company then made original shows like “House of Cards” and “Orange is the New Black.” Congratulations! To solve the problem, the company “syndicated” hour-long TV shows, such as AMC’s “Mad Men,” which just finished its fourth season at the time of the deal. Soon after, “Breaking Bad” was on Netflix.

Net Promoter Score 88

Net Promoter Score Social Media Feedback Customer Retention 88

Hallmark Business Connections

SEPTEMBER 1, 2020

That’s true no matter if it’s a simple piece of a paper, notecard or greeting card, enclosed in an envelope with a stamp. Some of the most important messages in our lives arrive in a handwritten form—happy birthday, congratulations, sorry for your loss, Happy Hanukkah, thank you and way to go. They cost something.

Competitive Advantage 98

Competitive Advantage Fashion Social Media Financial 98

CSM Magazine

DECEMBER 18, 2018

Some countries have their own local credit card brands. 2) A welcome email: Sending a welcoming email that congratulates your customer on joining your list of satisfied clients will promote feelings of goodwill and loyalty. This includes payment methods and checkout pages.

Customer Service 40

Customer Service Social Media Culture Customers 40

C3Centricity

MARCH 6, 2019

Also, if the drivers are like me, they also get a feel-good feeling for being congratulated for not speeding. Getting credit card details for free trials in the hope customers will forget to cancel and you can automatically charge them for a service that haven’t specifically requested. How’s that for positive influence?

Customer Centricity 78

Customer Centricity Customers Measurement Feedback 78

Currency Alliance

OCTOBER 12, 2020

I said, “well yes, I am”, and they said, “we wanted to congratulate you for reaching one million actual miles on United’s flight today. People with debit or credit cards from multiple banks would make the one from this ecosystem top-of-wallet to earn more points. People can’t possibly have the attention span to keep up with 50 brands.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

QuestionPro Audience

AUGUST 31, 2017

Huge congratulations and recognition goes to Ronak Shah, Sr. But during this celebration, Senior Managers gave Ronak the spotlight with company-wide recognition, a Certificate of Appreciation, and Amazon gift card (plus bragging rights)!

2015 79

2015 2017 Management Customers 79

ClientSuccess

APRIL 3, 2018

Sending a flower arrangement after the loss of a parent or a congratulations card after the birth of a child can make a huge difference in your relationship and solidify you and your team as a true provider of value for this customer. Knowing your customers goes beyond the confines of the office.

Customer Success 40

Customer Success Culture Demo Interaction 40

inmoment

MAY 26, 2020

And, we’d like to congratulate these businesses. As the research shows, restaurants, shipping, and to a lesser extent, investments are the best responding industries, and customers are most satisfied by their COVID-19 responses.

Retail 97

Retail Insurance Healthcare Banking 97

Gainsight

APRIL 12, 2023

After receiving my gold watch and Silicon Valley AARP card, I had a chance to reflect on a decade of community-building, cheesy music videos, and #CustomerSuccess. When a teammate leaves, my only reaction is (1) thank you for what you’ve done here, (2) congratulations on what’s next and (3) what can we learn to continue to get better.

2014 52

2014 Chief Customer Officer Sales 2013 52