ShepHyken

JANUARY 25, 2021

Some loyalty programs create emotional connections. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. Substitute the word guest for customer, client, member, patient, etc.,

2021 159

2021 Article Customer Service Guest Experience 159

ShepHyken

SEPTEMBER 4, 2023

The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Article 68

Article Customer Service Hospitality Hotels 68

ShepHyken

FEBRUARY 25, 2019

Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It drives word-of-mouth referrals. by Adrian Swinscoe.

2019 89

2019 Article Customer Service Guest Experience 89

LiveChat

FEBRUARY 15, 2016

You’ll learn how The Walt Disney Company hires right people and train them. You are also going to see how easy it is to improve your customer service thanks to a few simple customer service training ideas. This helps them feel emotionally connected to the company and to their jobs.

Customer Service Training 53

Customer Service Training Customer Service Customers Guest Experience 53

ShepHyken

OCTOBER 3, 2016

He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

2016 124

2016 Article Airlines Customer Service 124