Connections Employee Experience Exceptional Customer Service Interaction 
InMoment XI
FEBRUARY 8, 2024
A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. The goal is to enhance the customer experience, streamline operations, and achieve cost savings.
ShepHyken
SEPTEMBER 29, 2023
This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.
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SurveySparrow
SEPTEMBER 8, 2021
But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer? First, we’ll talk about employee experience management and how an employee experience platform would improve it.
ShepHyken
OCTOBER 1, 2023
Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another.
SurveySparrow
JUNE 20, 2023
In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience? Hire the Right People Your team plays a crucial role in delivering customer service.
ShepHyken
FEBRUARY 23, 2018
This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. It starts at the level of the employee experience.
ViiBE Blog
FEBRUARY 18, 2020
77% of customers admit a willingness to switch brands more readily than in previous years, and 61% report that they did change brands or providers for at least one service in 2017. Provide exceptional customer service. 84% of customers affirm that a positive customer service experience is what matters the most.
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