Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. Shep Hyken.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Meanwhile, healthcare algorithms are being used to detect the warning signs of serious illness. It’s an opportunity that your company can capitalize on today. Identify Ideal Customer Profiles (ICPs).

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

Customer Bliss

JULY 5, 2016

She describes the transformation she is leading for one of the largest national healthcare providers. Natalie earned her MBA and certificate in Health Sector Management from Duke’s Fuqua School of Business and furthered her design and innovation education through the Disney Institute and Darden Graduate School of Business.

Healthcare 0

Healthcare Customer Experience B2C Net Promoter Score 0

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Grace tells us about her experience as a physician and discusses healthcare literacy and education at the point of care. Starting in 2008, [Patient Connect] nearly predates the internet.

Healthcare 52

Healthcare 2008 2030 Connections 52

West Monroe

APRIL 10, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "From healthcare company to product company: Highmark's journey" on Spreaker. Featuring Tracy Saula As Senior Vice President of Product & Health Experience at Highmark Health, Tracy leads innovative health programs that put the patient at the center.

Healthcare 52

Healthcare 2023 Insurance Innovation 52

TechSee

FEBRUARY 21, 2022

For example, AI in healthcare can predict which patients are at an increased risk for morbidities based on their medical records. Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Avaya

MARCH 16, 2018

All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Collectively known as “connected health,” these recent, IT-driven innovations represent the intersection of digital technology and care. Changing care innovation paradigms.

Connections 56

Connections Innovation Healthcare Social Media 56

Customer Bliss

JUNE 22, 2017

I want to bring up an interesting example of customer experience innovation that has been discussed (but not directly) in recent weeks. BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. Customer experience innovation and Cannes Lions 2017.

Innovation 237

Innovation Customer Experience Advertising 2017 237

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. This enables businesses to make informed decisions quickly and efficiently.

Healthcare 52

Healthcare Innovation Employee Experience Customer Journey 52

West Monroe

SEPTEMBER 14, 2022

“Digital” is such a ubiquitous element of our daily lives—so much so that it’s difficult to remember how revolutionary digital modes of connecting with people, analyzing and sharing information, managing life and work, and creating experiences really are. Beautify and optimize internal apps.

Healthcare 52

Healthcare Document Insurance Innovation 52

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions. We were excited to see her leading the conversation at MCW23 last week.

2023 207

2023 Contact Center Leadership Hospitality 207

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

West Monroe

AUGUST 22, 2022

Patients have historically had little to no visibility into the cost of healthcare services prior to those services being rendered. Companies that successfully transition to a truly digital operating model are putting the end user at the center of everything and are making sure the consumer experience is fluid, connected, and clear.

Insurance 52

Insurance Healthcare Retail Consumers 52

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Who’s there?

2019 95

2019 Innovation Telecommunications Events 95

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

NetBase

JUNE 3, 2020

The time is certainly right for telehealth, as we see providers taking healthcare in this new, necessary direction. We uncovered key insights to inform your brand’s healthcare journey in the coming months, including: 3,000% of growth in telehealth since mid-March. TeleHealth as Democratizing Healthcare. billion by 2026.

Healthcare 64

Healthcare Insurance 2026 Travel 64

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

Second to None

FEBRUARY 16, 2018

Recently, the powerhouse brand announced a new effort to improve the way they provide their employees with healthcare, sending shockwaves throughout the healthcare industry. And that’s before the behemoth triumvirate (with no healthcare experience) even explained how they will do it.

Healthcare 54

Healthcare Innovation Leadership Voice of Customer 54

West Monroe

AUGUST 22, 2022

Patients have historically had little to no visibility into the cost of healthcare services prior to those services being rendered. Companies that successfully transition to a truly digital operating model are putting the end user at the center of everything and are making sure the consumer experience is fluid, connected, and clear.

Insurance 40

Insurance Healthcare Retail Consumers 40

West Monroe

NOVEMBER 21, 2022

Although the healthcare industry seeks relief from the worry of economic uncertainty, it can be difficult to pinpoint what the true impacts of ongoing inflation and a recession may be. Inflation will affect healthcare organizations for the next two years. Inflation could cut healthcare sector profits by more than $70 billion in 2022.

Healthcare 52

Healthcare 2024 2023 Financial 52

BirdEye

MARCH 6, 2023

Birdeye’s customer base is made up of local businesses and brands of all sizes that want to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. While our customers have been busy growing, we’ve been busy, too.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

Magellan Solutions

MAY 20, 2024

These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Concentrix is committed to high-impact interactions that deliver value to customers, powered by innovative technologies and a talented workforce. Innovative solutions to improve customer engagement.

Call Center 52

Call Center 2024 Innovation E-support 52

PK

APRIL 23, 2020

This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. Telemedicine will help healthcare heal. I work in healthcare because its leaders have such a broad commitment to service and seeking fact-based change.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

CSM Magazine

SEPTEMBER 11, 2023

It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. And at our WFM Community Day we talked about both,” Paul McCluskey concluded.

Events 52

Events Management Return on Investment Entertainment 52

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. Engagement Plan. Creative Development. Concept Approval. Media Plan.

2017 56

2017 Connections Healthcare ROI 56

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. In these trying times, there is enormous value in human connections. And that’s ok.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Also, executives must reward and acknowledge managers. Employee experiences are connected to customer experiences. Omnichannel management creates opportunity. Upgrade your property management services with a contact center.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

CSM Magazine

JANUARY 8, 2024

This sector spans grocery stores, restaurants, healthcare, and more. Here’s why it could be a smart move: Job Guarantee: Consumer services provide robust job security due to their essential nature in daily life, like healthcare and banking. Whether small or large, they aim to satisfy end users through services.

Consumers 52

Consumers Healthcare Social Media Exceptional Customer Service 52

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for healthcare organizations at X4. Take a deep dive into XM in healthcare. Take an XM deep-dive into Healthcare. See what’s new in Experience Management.

Healthcare 32

Healthcare 2020 Leadership Events 32

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Payors send EOB’s, claims, and care management communications. Pharmacies reach out with refill information.

Healthcare 85

Healthcare Multi-Channel Consumers Innovation 85

Avaya

MAY 18, 2017

Studies continue to show that veterans’ healthcare needs are increasingly complex. Given the right communications tools and mobile devices, government healthcare providers, are convinced that care would be improved. 90% of healthcare organizations have had at least one data breach in the past two years. It’s no wonder.

Healthcare 52

Healthcare Technology Hospitality Government 52

Bizagi

JULY 31, 2018

61% of healthcare organizations are worried about malware infiltrations according to Information Age , and for good reason. Data security in healthcare is a major issue: the sector suffered more than half of all cyber-attacks last year according to a report by security firm Cylance. 1- Design a secure digital environment.

Healthcare 48

Healthcare Government Connections Technology 48

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. How do we so easily forget that customer service is just two people connecting and engaging for mutual benefit?

Healthcare 81

Healthcare Consumers Customer Service Hospitality 81

GetFeedback

JANUARY 21, 2019

Even if you do manage to get people to respond, you’re up against a phenomenon called “ survey fatigue ” which happens when people are asked for their feedback too often and from too many places. This is particularly true for certain verticals such as healthcare, hospitality, retail, and travel.

Marketing 210

Marketing Healthcare Webinar Blog 210

2020 Research

APRIL 18, 2024

Key Takeaways The future of healthcare research is exciting due to the ability to use data to swiftly find solutions and bring treatments to patients in need. Healthcare research teams are actively testing and validating AI-generated information while considering compliance and regulatory concerns.

Healthcare 59

Healthcare Events Innovation Insights 59

West Monroe

JANUARY 17, 2024

The healthcare landscape is evolving. Traditionally characterized by its complexity and intricacies, healthcare is witnessing a surge in transformative partnerships and consolidations. The intersection of healthcare and technology presents myriad opportunities for growth and innovation.

Healthcare 52

Healthcare 2024 Innovation Technology 52