Beyond Philosophy

FEBRUARY 20, 2021

The next thing I knew, he put me in charge of improving the Customer Experience for our company, and the rest is history. His insight into how the experience would be vital to business today has shaped my career for 23 years. 08:50 Pine says online experiences like Twitch predict what people will want from events moving forward.

Events 78

Events Sports Books Consulting 78

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. Consider a customer looking to buy sports shoes from a popular brand. Follow these below tactics to ensure a seamless, omnichannel customer experience.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 154

Leadership CEM 2014 Sports 154

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 68

Leadership 2014 Sports Hotels 68

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 60

Leadership 2014 Sports Hotels 60

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

2021 45

2021 Events Social Media 2013 45