InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

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BirdEye

MAY 13, 2024

That’s precisely what audience insight tools do. With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce. Dive into this comprehensive guide to learn everything you need to know about audience insights tools.

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Insights Social Media 2024 Multi-Channel 62

CSM Magazine

OCTOBER 16, 2023

his is where HR consultancy services step in, providing a range of specialized offerings to streamline human resource management, ensuring compliance and efficiency. This article delves into the core services these consultancies provide and why they’re becoming an indispensable asset for modern businesses.

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Consulting Culture Leadership Insurance 52

Clarivate

NOVEMBER 7, 2023

The IP Diagnostic consulting team has helped organizations successfully position themselves for the future with over 150 projects in over 15 countries. I could see that our people enjoyed it and didn’t see it as threatening, and it also gave us a lot of insight.

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Consulting Technology 2022 2021 59

InMoment XI

MAY 17, 2024

In a recent podcast featuring Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX) were discussed.

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Loyalty Brands Net Promoter Score Omnichannel 260

InMoment XI

JANUARY 18, 2023

In this episode, Melanie Disse from Auckland-based CX firm—Melanie Disse Consulting answers questions such as: How mature are Voice of Customer (VoC) programs in New Zealand compared to other countries? How does your organisation’s VoC program compare? What can you do to elevate the level of VoC program maturity at your organisation?

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Voice of Customer Consulting Innovation Insights 493

Totango

APRIL 4, 2024

RACI stands for Responsible, Accountable, Consulted, and Informed and is a great tool for: Overcoming ambiguity. The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Closing communication gaps.

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Sales Customer Success Insights Webinar 89

Experience Investigators by 360Connext

DECEMBER 22, 2014

It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights? appeared first on Customer Experience Consulting.

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Insights Social Media Consulting Connections 242

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023. The event is set to be a testament to the power of connection and the promise of a digitised, AI-driven future.

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InMoment XI

APRIL 24, 2024

This allows healthcare centers to enhance patient experience, improve care, enhance operational efficiency, and gain deeper insights into patient behaviors and needs. By harnessing unstructured data across every touchpoint of the customer journey, they extract invaluable insights to drive the most informed and strategic decisions.

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Contact Center Healthcare Insurance Social Media 260

InMoment XI

FEBRUARY 11, 2020

Jez Cowry, Chief Choice Architect of Cowry Consulting, talked CXForum delegates through a series of practical ‘nudges’ that can be applied to your CX programme. Optimizing the Customer Experience with Brain Science All humans, including your customers, use mental shortcuts and behavioural biases automatically. View Article.

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Insights Consulting Article Customer Experience 260

ijgolding

APRIL 9, 2020

A tool that would allow you to instantly share that data, also known as customer insight, with the relevant stakeholders. A tool that integrates with your CRM in order to follow through on every single insight and align them to business metrics while validating the conclusions with real customer feedback – how is that for innovation?

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Insights Customer Journey Mapping Customer Journey Technology 124

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

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Marketing Automotive Hospitality Social Media 493

InMoment XI

MAY 18, 2022

Following the methodology below, our own customer experience (CX) program (Elevate) is successfully getting feedback from upwards of 90% of closed sales opportunities in our best months—and the insights are invaluable. And we use the robust insights to drive cross-functional action. The Insights. Building Human Connections.

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Beyond Philosophy

MAY 7, 2022

The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them. If our experience tells us anything, it’s that you probably aren’t, which can degrade the quality of the insights available to you.

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Customer Insights Insights Voice of Customer Insurance 78

2020 Research

APRIL 20, 2023

Candela Insights has been partnering with Sago for its research needs for over a decade. The Challenge For long-time Sago client Candela Insights, a fellow market research organization specializing in qualitative research, gathering data for a major financial service provider about an ad campaign on a tight timeline was no small feat.

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Insights Financial Advertising Feedback 97

SurveySensum

FEBRUARY 9, 2024

The insights you gain from the process can lead to informed decision-making and sustainable growth. Here are seven tips to ensure your market research endeavors yield meaningful and accurate results and insights. Writing down beliefs can skew your results and lead to inaccurate insights. Keep reading for some useful tips.

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Insights Marketing 2022 Reference 52

C Space

OCTOBER 5, 2021

C Space appoints CTO, accelerates impact of insights through technology. C Space’s ambition is to create insights that change the business world. We have a long-established heritage of defining what’s next for insights, having invented online insight communities in 2000. C Space is a part of the Interbrand Group.

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Technology Insights 2021 Leadership 98

InMoment XI

MAY 10, 2022

It’s true that technology has produced some extremely powerful tools, such as sentiment analysis, but you need human expertise and consultancy to help identify which sentiments are most relevant to your Experience Improvement goals. In other words, even a tech engine needs a driver.

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Consulting Document Technology Insights 493

Alida

APRIL 26, 2018

With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. As our CMO Tyler Douglas points out in his poignant blog post, “ many companies are confusing data driven with insight driven.

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Insights Customer Centricity 2016 Webinar 133

Experience Investigators by 360Connext

MARCH 24, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Who knows what the future will bring?

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Insights Customer Experience Customer Journey Mapping 2015 236

2020 Research

MARCH 24, 2023

The Results Throughout the Swing Voter Project’s last three years, Sago has expertly leveraged its proprietary panels to recruit more than 450 unique participants who demonstrated a willingness to share their valuable thoughts and insights on a wide range of current and pressing topics. Speak with our team to get started.

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Insights 2016 2020 Books 85

ChurnZero

APRIL 13, 2020

ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services. Up to two additional hours of digital Customer Success consulting. The post ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services appeared first on ChurnZero. For more information, visit [link].

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Consulting Customer Success Chief Customer Officer Document 98

Beyond Philosophy

MAY 12, 2022

I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains. It Starts with Customer Science.

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Customer Insights Insights Contact Center Voice of Customer 78

Experience Investigators by 360Connext

MAY 11, 2015

But if you understand what you can do with regards to customer experience insights, it might be rather easy for you to get the most out of any kind of customer experience plans that you want to follow and use. Sometimes you can use their insights to get a closer look at how such problems might have come about.

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Insights Customer Experience Social Media Document 242

Thematic

SEPTEMBER 6, 2023

The ultimate guide to using AI-driven insights for business growth More and more analysts are finally embracing using artificial intelligence. With it, they are becoming more effective in uncovering insights for their organization. Looking for key takeaways or frequently asked questions around validating AI-driven insights?

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Insights Feedback Presentation Customer Experience 71

Strativity

NOVEMBER 20, 2019

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Build understanding and engagement with Customer Journey Mapping.

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Consulting Workshop Customer Journey Mapping Touchpoint 53

Beyond Philosophy

APRIL 8, 2019

Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer Experience consultancy & training organizations. Irrationality and data don’t mix.

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Insights Hospitality Books Consulting 126

Experience Investigators by 360Connext

FEBRUARY 3, 2017

Gathering and acting on customer experience insights from analytical data, surveys, and other resources inside your organization is one thing. The post For Amazing Customer Exprience Insights, Kindly Step Outside appeared first on Customer Experience Consulting.

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Insights Consulting Customers Customer Experience 113

Strativity

NOVEMBER 21, 2019

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Learn More: Our Customer Experience Consulting.

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Customer Experience Design Consulting Customer Experience Workshop 52

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX. Forbes.com.

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Insights Customer Experience 2021 Books 153

CSM Magazine

MARCH 1, 2023

Insight selling is a sales approach that focuses on providing customers with unique, valuable, and actionable insights about their business, industry, or market. In insight sales , the salesperson acts as a consultant, using their expertise to offer advice and recommendations that go beyond the features and benefits of their product.

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Insights Social Media Sales Communication 52

2020 Research

SEPTEMBER 8, 2022

Finance managers regularly create reports and share insights to guide decision-making at financial institutions, but do they really understand the mind of the customer ? And to generate these reports and insights, finance managers need data. Continue reading as we explore consumer insights strategies for finance managers.

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Consumers Insights Management Banking 52

Beyond Philosophy

OCTOBER 24, 2016

Fascinating Insight! Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The post Tesla: Intriguing Insight To Success appeared first on. Astonishing Big Gains from Little Changes! How You Make Decisions.

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Education Services Group

APRIL 13, 2020

Up to two additional hours of Digital Customer Success consulting. Our customized CSaaS programs include processes, thought leadership, consultation, marketing and digital communication services, technology administration, unique insights, and exceptional experiences delivered directly to your customers.

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Consulting Customer Success Chief Customer Officer Document 89

Alida

JULY 11, 2018

In a panel session moderated by our very own Karen Eisen, experts from Canadian Tire, Jamieson Laboratories, CIBC and Flipp shared how they are using customer insight to improve the customer experience. Canadian Tire: Use insight to meet the needs of different customers. Jamieson Laboratories: Make insight a true strategic partner.

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Insights Brands Banking ROI 141