Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
Consumer Shipping: 78%. Health Insurance: 73%. Internet Social Media: 72%. Life Insurance: 80%. Property and Casualty Insurance: 81%. If your industry didn’t make it into the ACSI list, comparing yourself to the overall US customer satisfaction score of 76.5% Computer Software: 79%. Hospitals: 76%.
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