ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. On another note, consumers are taking more control over their healthcare options, and this is a trend that’s already taking place. Focus on Local SEO. Are you using Data?

Connections 50

Connections Healthcare Banking Insurance 50

NetBase

MARCH 2, 2020

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Wingstop customers alone consumed 17.9

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

delighted

JANUARY 28, 2020

Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you survey too late, you could lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time.

NPS 44

NPS Hotels Net Promoter Score Retail 44

ReviewTrackers

FEBRUARY 25, 2019

These numbers suggest that the more engaged the business owner — particularly when it comes to responding to TripAdvisor reviews — the more interested the consumer. Taking part in the conversation and demonstrating that the owner cares about feedback can definitely help a traveler convert from a casual browser into a potential guest.

Hotels 91

Hotels Travel Hospitality Books 91

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

PeopleMetrics

FEBRUARY 26, 2015

The extra scoop on top became their customer experience hallmark. Westin Hotels pioneered the Heavenly Bed, turning the hotel guest experience into one centered on the feeling of rest and rejuvenation. In a market centered on luxury amenities, they decided to differentiate on how great their guests would feel the next morning.

Customer Experience 76

Customer Experience Hotels Guest Experience Employee Experience 76

inmoment

APRIL 22, 2019

However, while there are so many of these opportunities for restaurants, Technomic recently noted traffic ranges from flat to down year-over-year, restaurant growth is outpacing population growth, and on top of that, fewer consumers are spending money away from home—down 7% from 2000. Trend #2: The Importance of Engaged Employees.

Guest Experience 40

Guest Experience Engagement 2019 Loyalty Programs 40

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 94

Feedback Guest Experience Events ROI 94

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 88

Feedback Guest Experience Events ROI 88

ReviewTrackers

APRIL 17, 2017

Customers expect a positive experience when they dine at your restaurant. Online reviews are a vital source of customer feedback to improve the guest experience. Customers are 43 percent more likely leave a review after a positive experience at a restaurant (ReviewTrackers). Customers are 46.7 ReviewTrackers).

Customer Success 62

Customer Success Guest Experience Download Feedback 62

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 52

Feedback Guest Experience Events ROI 52

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

ReviewTrackers

MARCH 3, 2019

83 percent of consumers say TripAdvisor reviews make them feel more confident in their travel decisions. You can also gain valuable insights on how to deliver even better guest experiences. It can be extremely time-consuming. Set Up TripAdvisor Alerts for Reviews. It may seem simple enough to track TripAdvisor reviews.

Hotels 70

Hotels Travel Guest Experience Books 70

BirdEye

MARCH 4, 2024

Encouraging customers to leave feedback that highlights all the desirable aspects can be a daunting task. They knew the menu, offered great recommendations, and cared about guest feedback. A positive review can substantially enhance your restaurant chain’s online presence and notably increase foot traffic.

Social Media 109

Social Media Hospitality Guest Experience Feedback 109

SurveySparrow

OCTOBER 12, 2023

You can create surveys, collect feedback, analyze data, and act upon the insights effortlessly. Example: Feedback forms with sections for comments and suggestions. Example: Employee feedback surveys with a mix of multiple-choice questions and comment boxes. Make any necessary adjustments based on feedback or further testing.

Feedback 52

Feedback Measurement Insights Customer Satisfaction 52

delighted

MAY 10, 2017

Selecting the precise moment in which to solicit feedback from your customers can have a huge impact on both the quality and quantity of the feedback you receive. Survey too late, and you lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time. The old way.

NPS 41

NPS E Commerce E-support Hotels 41