Currency Alliance

SEPTEMBER 5, 2018

Even though Plenti failed[i], Amex’s effort showed belief in the coalition model by one of the biggest names in reward programs. Powerful consumer brands, meanwhile, are building their own coalitions. The “Marriott More” program allows its members to earn and redeem points on everyday retail purchases[iii].

Loyalty 36

Loyalty Consumers Brands Airlines 36

Up Your Service

MAY 3, 2017

For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Consumers aren’t going to continually subject themselves to poor customer service or experience just because there’s a free flight or stay at the end of the tunnel,” says Murray.

Hospitality 74

Hospitality Travel Brands Airlines 74

Inbenta

JUNE 30, 2021

TravelClub is the leader reward program in Spain with over 6 million subscribers. Another thing that the chatbot manages quite well is the target audience. Being a leader in the industry, Benefit works to provide the best customer service possible, no matter the channel the consumer uses. TravelClub.

Insurance 105

Insurance Airlines Travel Healthcare 105

Kitewheel

MARCH 4, 2019

Top-rated airlines like JetBlue have managed to combine reasonable prices with quality service and experience. Power reported higher consumer satisfaction than ever – largely due to increased seat sizes and cheaper fares. To accomplish this, they need to better manage their customer journeys.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Currency Alliance

NOVEMBER 14, 2019

disconnects between company leadership and management. DSW, a shoe retailer, built a new loyalty platform on Google Cloud Services, allowing the retailer to ‘tailor rewards and offers with a high level of detail, engaging customers as individuals to build emotional loyalty’. A DSW manager, speaking on the software upgrade, reported….

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

FEBRUARY 26, 2019

Roughly $38B is spent per year on management consultants developing business strategy for clients – not counting the investment of employee time.[i] We believe most loyalty programs can reduce cost by simplifying their programs and changing the mix of systems that enable day-to-day operations. fairly frequent customers.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45