Second to None

MARCH 2, 2021

Your brand experience is a multi-layered avenue that draws a connection between you and consumers — positively or negatively. You can, and should, use the brand experience as a frontline tool to turning consumers into customers — and loyal ones. How Do Consumers “Experience” a Brand? Careful packaging and product presentation.

Consumers 109

Consumers Brands Social Media Loyalty 109

InMoment XI

FEBRUARY 7, 2024

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260

Hotels Guest Experience Travel 2024 260

InMoment XI

MAY 17, 2024

By prioritising customer enrichment and ethical practices, brands can establish a deeper connection with consumers, fostering long-term loyalty. Challenges and Opportunities for Businesses Transitioning to the third wave of CX presents both challenges and opportunities for businesses.

Loyalty 260

Loyalty Brands Net Promoter Score Omnichannel 260

Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. The less effort, the better — and with the digital-first consumer, chat is often better. Why Consumers Love Chat.

Consumers 98

Consumers E-support Customer Service Representative Social Media 98

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 260

Financial Management 2024 Banking 260

Second to None

SEPTEMBER 25, 2018

Any brand that hopes to connect with consumers is must reckon with the powerful nature of public scrutiny in the digital age. Consumer trust is a lucrative yet brittle aspect of any brand’s customer experience platform and the viral potential of negative public relations can instantly tarnish the public’s perception of your organization.

Consumers 109

Consumers Brands Social Media 2010 109

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.

Omnichannel 98

Omnichannel Retail Consumers 2021 98

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 260

Net Promoter Score Retail NPS Government 260

SurveySparrow

JULY 31, 2023

Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. Let’s look at the process: 1.

Consumers 52

Consumers Marketing Social Media Innovation 52

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

InMoment XI

MARCH 27, 2024

Online reviews, a platform for consumers to discover and assess auto services brands, can particularly influence consumer decisions from the start of their customer journey. 67% of consumers see reviews as influential when choosing a new auto service. 67% of consumers see reviews as influential when choosing a new auto service.

Automotive 260

Automotive Management Social Media 2024 260

InMoment XI

FEBRUARY 23, 2024

Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences. This segmentation recognizes that consumers’ needs, preferences, and behaviors may vary depending on where they live.

Marketing 260

Marketing Customer Experience Return on Investment Consumers 260

Alida

NOVEMBER 14, 2019

We celebrated our customers at Insights Day events across the globe, presented our vision and business strategy at Forrester’s CX SF , and went online with Argyle to talk about the customer experience with hundreds of marketing and CX professionals. This has been an extraordinarily bright few months for our Vision Critical business.

Consumers 171

Consumers Events Presentation Insights 171

InMoment XI

DECEMBER 15, 2022

You aren’t waiting until the end of the year to get a mailed report containing consumer trends for the past year (hopefully), but rather you need to be keeping up with your consumers in real time. Identifying digital experience trends will help you adapt your business to get ahead of your consumer, not behind them.

Social Media 529

Social Media Metrics Customer Journey 2019 529

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. This was arguably the best yet, with industry leaders bringing insight to inform every aspect of effectively running a global enterprise.

Consumers 64

Consumers Marketing Social Media Events 64

InMoment XI

MAY 2, 2024

Almost all consumers, 95% to be exact, will read an online review before purchasing a product. Almost 70% of consumers trust the opinions of other consumers more than paid advertisements. As a matter of fact, 77% of consumers are willing to leave a review if asked to do so.

Retail 260

Retail Customer Retention Management 2024 260

InMoment XI

MARCH 6, 2024

After all, now more than ever, consumers rate and judge businesses not by the quality or price of their products and services, but by the experience the business builds around these products and services. A brand is no longer what we tell the consumer it is. It is what consumers tell each other it is.” Most people never listen.”

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Maru Group

NOVEMBER 16, 2022

We spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. We found this is an opportunity for individual brands to stand up and be counted on when consumers need it most.

Consumers 76

Consumers Brands Financial 2022 76

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 83

Retail Feedback Consumers Marketing 83

Kustomer

NOVEMBER 30, 2020

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. The less effort, the better — and with the digital-first consumer, chat is often better. Why Consumers Love Chat.

Consumers 80

Consumers E-support Download Brands 80

ENGAGE.cx

AUGUST 11, 2015

Brands are playing a vicious game of catch up in order to meet these consumer expectations and are searching for tools to stay relevant and remain in consumers’ good graces while driving increased profits. How can you capitalize on the money your consumers spend on each visit? How do you keep your customers loyal?

Presentation 70

Presentation Customer Experience Social Media Events 70

ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. As we all know, nowadays, consumer behavior is prejudiced by various aspects. Consumers Desires have changed.

Consumers 99

Consumers Technology Blog Chief Customer Officer 99

NetBase

JULY 24, 2020

And it’s winning consumer love, which is the name of game when it comes to marketing these days. Brands and consumers fighting price gouging and stockpiling. How a brand can stay one step ahead of their consumers, with consumer and market research. 66% of consumers say brand transparency is key to their support.

Consumers 90

Consumers Social Media 2027 Definition 90

Optimove

OCTOBER 24, 2019

The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. And what if I told you that that’s not all? Or videos like this one: …will help spark conversations about the future of data, real-time, and how AI can help CRM Relationship Marketers get a meaningful edge.

Presentation 53

Presentation 2015 2017 2018 53

InMoment XI

APRIL 3, 2014

The rain pounded on the roof of the conference center and thunder boomed in the background to create a rather ominous setting as presenters offered their predictions on the state of digital media marketing. Presenter after presenter shared ideas to help the audience engage with and understand their customers in a digital world.

Consumers 200

Consumers Marketing Presentation Article 200

InMoment XI

APRIL 3, 2014

The rain pounded on the roof of the conference center and thunder boomed in the background to create a rather ominous setting as presenters offered their predictions on the state of digital media marketing. Presenter after presenter shared ideas to help the audience engage with and understand their customers in a digital world.

Consumers 200

Consumers Marketing Presentation Article 200

InMoment XI

APRIL 3, 2014

The rain pounded on the roof of the conference center and thunder boomed in the background to create a rather ominous setting as presenters offered their predictions on the state of digital media marketing. Presenter after presenter shared ideas to help the audience engage with and understand their customers in a digital world.

Consumers 200

Consumers Marketing Presentation Article 200

Blueshift

MARCH 29, 2024

In an era defined by digital disruption and evolving consumer expectations, credit unions are presented with a remarkable opportunity to redefine member engagement and excel in a rapidly changing, digital world.

Banking 110

Banking Webinar Innovation Presentation 110

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

SurveySparrow

JANUARY 30, 2022

Why are consumer behavior survey questions important? By studying who their consumers are, and the factors that influence consumer behavior, marketers can present their products and services in a way that grabs their attention and gives the most value. The habits that drive each stage of the consumer journey.

Consumers 52

Consumers Social Media Brands Feedback 52

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. Why You Need to Look Holistically at Your Programs and Consumer Experience. By Medecision.

Consumers 52

Consumers Healthcare Metrics Measurement 52

NetBase

APRIL 27, 2020

In present culture, the meme reflects current news, changing moods of the people, as well as trends. Connecting businesses to consumers on an emotional level, memes have the ability to showcase a sense of humor, and most importantly right now, show solidarity. Meme Culture as Way to Connect with Consumers.

Culture 63

Culture Consumers Social Media Entertainment 63

Oracle

MAY 7, 2021

How will consumers choose to celebrate this year? Here, we’ll explore how consumers plan on spending the day and celebrating the moms in their lives. Consumers will be spending big this season. Consumers will be spending big this season. Will they be buying gifts, and if so, what will they purchase? Roses are red.

2021 54

2021 Consumers 2003 Advertising 54

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. Earning consumer loyalty requires determining what needs customers want to fill, working to satisfy them, and exceeding their expectations.

2019 60

2019 Loyalty Consumers Loyalty Programs 60

OpinionLab

MARCH 8, 2016

Empowering your consumers is the key to improved customer experience. I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. The presenter was Kim Dedeker from P&G. Is consumer survey research on life support?

Consumers 96

Consumers 2008 2012 Banking 96

Solvvy

DECEMBER 16, 2019

97 percent of consumers said that a bad buying experience will lead them to change their buying behavior, according to a recent Zendesk study. The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy.

Presentation 48

Presentation Customer Service Brands Technology 48