contact-center-platform security-compliance pci-payment 
BlueOcean
JUNE 22, 2022
When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Digital Security.
Interactions
DECEMBER 9, 2022
With this new normal, we believe one of the most important areas that needs to be addressed is the area of compliance. Specifically, the security of customers and employees. But even with background checks and comprehensive training, compliance has always been a potential source of fraud. How do we solve this problem?
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CSM Magazine
DECEMBER 20, 2021
Joint Talkdesk and PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk. Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures,” said Robert Gavin, Vice President, Alliances at Talkdesk. “Our
Interactions
JANUARY 23, 2023
Credit card security? Especially for any contact center that accepts payments over the phone. Here’s the problem: The risks associated with accepting credit card payments are numerous and can be devastating for businesses that fail to properly protect their customers’ sensitive information. It’s a big deal.
VDS
SEPTEMBER 25, 2023
One solution to keep those teams resilient and adaptable is Genesys Cloud, a powerful customer experience platform designed to future-proof customer service operations. A secure, scalable, and transparent platform is essential for future-proofing your customer service operations.
Talkdesk
AUGUST 24, 2017
Conversations that take place through Talkdesk are a great way to exchange information, but not all information can be treated the same way, especially individual payment information. All merchants that handle this type of information must meet certain security standards to be PCI-compliant.
ProProfs Chat
DECEMBER 6, 2021
According to data collected by WPForms, a provider of WordPress contact form plugin: 74% of companies use web forms for lead generation. 29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). Data Encryption: With Wufoo, you can rest assured about data security.
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