Contact Center Omnichannel Technology Virtual Agent 
Playvox
MARCH 19, 2024
Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). What Is Contact Center AI? AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans.
Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
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Upstream Works
JUNE 9, 2022
The contact center was even more complicated. The contact center agent’s life was not easy, and we saw it just getting more and more complicated. ” Then, an application called UpStart was born. UpStart was designed with one thing in mind – to simplify the life of the contact center agent.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Upstream Works
JANUARY 18, 2022
Remote working has been significantly accelerated, as have the technologies used to support it. No area of business has been impacted by the great resignation more than the contact center. Many organizations were focused on improving customer experience and digitizing the contact center just two years ago.
UJET
MARCH 22, 2021
We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Simply bolting new technologies onto a legacy system or a more modern cloud-based system is never the solution. The IVR isn’t a topic that gets enough coverage.
Pointillist
SEPTEMBER 28, 2021
The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. Omnichannel Interaction Data is Siloed or Nonexistent.
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