cs-ops-central 
Gainsight
FEBRUARY 21, 2023
Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). While CS ops is often viewed as a role or even a team, in reality, long before it’s a headcount, it’s a responsibility that often lives on the to-do list of the CS team lead.
Gainsight
SEPTEMBER 29, 2021
So, you want to be a CS Ops Professional? For example, some companies ask for seven years of experience in CS operations in a field less than ten years old. Others may want education beyond a Bachelor’s degree, but universities currently offer no Major in CS. Well, have you been paying attention to the job market?
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CustomerSuccessBox
OCTOBER 26, 2021
The Customer Success Operations (CS Ops) role is critical in delivering, optimizing, and maintaining successful tech-touch programs, ensuring that everything runs smoothly. CS teams are expanding and new roles are emerging. Let’s try and understand why CS ops are vital in today’s day and age where everything is going remote.
Gainsight
APRIL 14, 2022
Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. We’ve worked with a lot of companies making the transition to onboarding CS Ops and are sharing our best tips for building out your CS Ops team for the first time.
Education Services Group
OCTOBER 21, 2021
Our recent webinar focused on the topic of CoEs in CS, where we learned how some industry leaders have already begun reaping the benefits of their own CS CoEs. So, what is a CS CoE? A Customer Success CoE centralizes the knowledge and expertise of CS and distributes it across the enterprise.
Gainsight
MARCH 26, 2024
In a recent webinar, Unleash the Full Potential of CS for CSMs: Getting the Most of Gainsight , we sat down with Filley to find out how she approaches Customer Success, how she goes about her day, and what amazing results look like for her. The FloQast CS Ops team custom built their dashboards in collaboration with Gainsight.
Gainsight
APRIL 10, 2023
There’s no doubt that customer success (CS) has become existential to SaaS. But companies can no longer continue with the old ways of running CS for three primary reasons: Investors are asking to improve margins while also improving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
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