SurveySparrow

JUNE 19, 2021

Looking to find quiz examples and inspiration for your next quiz idea? Interactive content such as quizzes can help you stand out in an increasingly crowded space. They are a great way to collect email addresses and personal information from your visitors. Which Game of Thrones Character Are You?”

Hospitality 52

Hospitality 2013 2015 Article 52

SurveySparrow

JUNE 29, 2022

“But then you must’ve some idea who’s behind it all.”. Well, if that’s the unfortunate case, this scene was from the second Harry Potter installment, ‘The Chamber of Secrets’, where Harry and Ron turn into Goyle and Crabbe (thanks to Hermione’s polyjuice potion) to see Draco and find if he’s the heir of Salazar Slytherin.

Definition 52

Definition Sports 2009 Books 52

Hero Digital

DECEMBER 11, 2018

Customer experience design is all about putting the customer first to build and deliver solutions that are both memorably helpful and enjoyable. But as products and services continue to emphasize customer satisfaction, the future of brand differentiation will be creating emotional brand experiences. Reassurance.

Connections 42

Connections 2018 Brands Healthcare 42

Michel Falcon Experience

AUGUST 9, 2017

I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to assume that you spent a considerable amount of time and resources building the program, launching it and then heard crickets after you sent the survey to your customers because your response rate was low?

Net Promoter Score 76

Net Promoter Score Social Media 2008 Books 76

Qualtrics

NOVEMBER 19, 2019

As part of our XM Visionaries series, we’re taking a look at some of the most inspiring quotes from leaders working in XM. When it comes to meeting the wants and needs of customers and employees, there’s an astounding disparity between how well companies think they perform and how well they actually do. Customer feedback is cheap.

2020 31

2020 Management Chief Customer Officer Healthcare 31

ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The growth-generating strength of your customer experience efforts hinges on how customer-centered your business is.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. From : Steve McDougal, VP of Customer Success.

Customer Success 40

Customer Success Culture Books Blog 40

Kayako

SEPTEMBER 22, 2015

Whether you’re a business, duo or solo-entrepreneur there comes a point in your company where customer interactions will be constant and time consuming. You could find yourself working 9-5 responding to email. If your business is growing, imagine your customer response rate increasing 10% per week! Avoid micromanaging.

Customer Service Representative 90

Customer Service Representative Customers Interaction Download 90

Horizon CX

OCTOBER 23, 2018

A colleague of mine often shares this sage advice whenever the opportunity arises; “God gave you two ears and one mouth, use them appropriately.” This isn’t exactly a winning communication strategy within the customer experience discipline and especially in sales or customer service capacity. Why is that?

Communication 45

Communication Workshop Article Leadership 45

LiveChat

APRIL 3, 2019

It’s not all bad news though, there’s great copywriting work being done all over the web and there are tons of resources to learn the skills to serve the modern reader. In this post, we want to bring you the 5 best web copy examples to inspire you for your future writing endeavors. Happy scanning!

B2B 28

B2B Marketing Presentation Sales 28

LiveChat

APRIL 30, 2018

Did you know that every person in the US receives around 32 text messages per day ? We’re using SMS to inform our family members we’ll be late for dinner, share new experiences, jokes or ideas with our friends or postpone meetings due to ever growing traffic. Now, tell me, how many text messages have you already received or sent today?

Social Media 31

Social Media Sales Books Loyalty 31

Russel Lolacher

OCTOBER 16, 2022

In this episode of Relationships at Work, Russel chats with productivity expert and author Mike Vardy on our relationship with time management in the workplace and how we can look at it differently. Where to start when you want to address overwhelm. I can call you Mike? Mike, I am not going to treat you any special.

Management 98

Management Leadership Books Government 98

Amity

APRIL 24, 2017

From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. We sat down with Loopio's Co-founder and CEO, Zakir Hemraj , to discuss the genesis of Customer Success at Loopio and the effect it’s had on the company as a whole.

Customer Success 93

Customer Success Culture Books Metrics 93

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. No worries!

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Comm100

MARCH 16, 2018

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Why does the customer consider one and chuck the other? Subject: We Hear You Like Beer….

B2C 41

B2C Sales Magazine Presentation 41

Alida

OCTOBER 22, 2018

With two sets of customers, advertising partners and the audiences they advertise to, media companies require new types of insights and the ability to get them quickly and cost-effectively. Syndicated research is expensive and often isn’t customized to match the brand of media companies and their partners.

Insights 20

Insights Magazine Travel Advertising 20

Survicate

DECEMBER 13, 2018

If you’re reading this post, it’s likely that you’ve just succeeded at gathering a substantial amount of feedback from your audience. Still, you’re not exactly popping champagne bottles yet, are you? In the following article, we’re going to guide you through the realms of a new adventure called “survey data analysis”.

Insights 45

Insights NPS Feedback 2018 45

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

Survicate

DECEMBER 13, 2018

If you’re reading this post, it’s likely that you’ve just succeeded at gathering a substantial amount of feedback from your audience. Still, you’re not exactly popping champagne bottles yet, are you? In the following article, we’re going to guide you through the realms of a new adventure called “survey data analysis”.

Insights 40

Insights NPS Feedback 2018 40

Help Scout

DECEMBER 29, 2018

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Attentiveness.

Customer Service 40

Customer Service Net Promoter Score Customers Download 40

LiveChat

MARCH 6, 2018

Providing an amazing customer service and support is one of the essential pointers, which can help brands corner the market. Easier said than done, there are many online businesses that are working round the clock to provide the best customer experience. However, not all of them make the cut.

Customer Centricity 28

Customer Centricity 2016 Fashion Consumers 28

Uniphore

JANUARY 13, 2022

Andrew shared his thoughts on the value of company culture, how to empower a growing workforce and what leadership lessons he’s learned from nearly two decades in the tech industry. Uniphore: How do you start your day? Andrew Dahlkemper: I have been an early riser all my life, so I’m usually up at 5 – 5:30 a.m.;

Culture 98

Culture Connections Customer Centricity Leadership 98

Gainsight

NOVEMBER 21, 2022

As a Chief Product Officer with over two decades of experience, I can tell you with certainty that in the current market, all product managers (PMs) should be thinking in terms of efficiency—how can we do more with less? For example, can engineers increase their velocity? Or their productivity?

Metrics 52

Metrics Management Download Webinar 52

CustomerSuccessBox

NOVEMBER 16, 2021

Customer Success (CS) has become synonymous with customer loyalty, customer satisfaction, and a positive customer experience. CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. That’s easier when you are proactive in your approach! What is Customer Outreach?

Customer Success 52

Customer Success Management Webinar Rewards Programs 52

Comm100

MARCH 19, 2018

How can we beat the mighty trash bin, and actually have a shot at selling to our corporate leads? The secret to successfully using sales letters and emails in your B2B sales strategy is simple: You need quality content and expert presentation. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples.

B2B 8

B2B Sales B2C Blog 8

Gainsight

DECEMBER 1, 2021

Implementing new strategies and processes in a single department can be daunting. When you’re tasked with updating the way your entire company thinks about systems and strategies, it can feel almost impossible. . The 10 New Laws of Customer Success are more than a new way to think about the impact of your CS team.

Customer Success 52

Customer Success Metrics Webinar Customers 52