Customer Confidence Customer Experience Customer Service Training Hotels 
ShepHyken
JUNE 24, 2019
Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. My Comment: Here is a great testimonial to the combination of a great customer experience and product. Number three may also be.
ShepHyken
OCTOBER 5, 2016
As we were setting up for the presentation, the banquet manager from the hotel asked my client if we would like the overhead lighting to have blue and orange accents. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. This was an after-dinner talk. Follow on Twitter: @Hyken.
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