InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What is B2B Customer Experience?

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

It’s easy to think that if we’re neglectful toward our customers, it must be through some negative action. But the most common type of customer neglect we see is simply the lack of attention paid to putting the customer first. Customer experience, by its very definition, is happening whether you are intentional or not.

Customer Journey 373

Customer Journey Reference Customer Journey Mapping Brands 373

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 97

Customer Engagement Engagement Net Promoter Score Metrics 97

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Digital: Set up consistent journey metrics (e.g. So, now what?

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

Ecrion

OCTOBER 21, 2020

Customer engagement and customer experience are regarded as cornerstones of business development. However, there is a lot of confusion between the meaning of each terms, and even though they are often used as synonyms, customer experience is different from customer engagement. Better Together.

Customer Engagement 105

Customer Engagement Engagement Customer Experience Customers 105

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. Proactively Provide Value.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Lumoa

AUGUST 25, 2020

How would you rate your customers’ emotional investment in your brand? They strike at the heart of the concept of customer engagement, that oft-used buzzword you’ll find referenced across the internet. But what is customer engagement? What Is Customer Engagement? Customer engagement is one of them.

Customer Engagement 83

Customer Engagement Engagement Social Media Net Promoter Score 83

Blueshift

DECEMBER 19, 2023

Just like receiving a moldy fruitcake, customers often find themselves on the receiving end of experiences that feel disconnected, impersonal, and downright baffling. Data is the foundation for creating personalized and memorable customer experiences. It happens more often than we think.

Customer Engagement 103

Customer Engagement Engagement Presentation Customer Journey 103

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll also show you how technology can help you automate your engagement strategy.

Customer Engagement 62

Customer Engagement Engagement B2C Customer Journey Mapping 62

delighted

SEPTEMBER 21, 2021

The customer. Whether your business is a startup or in growth or scale mode, attracting, engaging, and delighting your ideal audience is key to not only surviving, but thriving. 80% of future profits come from 20% of current customers. The inbound methodology and customer engagement. What is customer engagement?

Customer Engagement 81

Customer Engagement Engagement Net Promoter Score NPS 81

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

SurveySensum

FEBRUARY 2, 2024

I’d say that more than half of the readers would choose the first boutique as it welcomes you and gives you a personalized customer experience. Well, customers now have endless options at their fingertips which means it’s not just about shopping anymore, it’s all about the OVERALL EXPERIENCE. Am I right or am I right?

Metrics 52

Metrics 2024 Customer Engagement Engagement 52

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journey 52

Customer Journey Engagement Multi-Channel Social Media 52

CloudCherry

JULY 23, 2019

In our last post, we discussed three common pitfalls companies encounter in their customer journey marketing (CJM) initiatives: little support from the C-suite, a short-sided view of the end goal, and limited customer perspective. 1: Take Action to Address Identified Customer Pain Points. 2: Plan for Journey Map Updates.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

FEBRUARY 26, 2021

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. An affiliate marketing strategy needs to be effective, target well and work well for brands and customers. The foremost among them is to understand your customer in the best manner possible. Maximizes leads.

Customer Journey 120

Customer Journey Engagement Marketing Social Media 120

Feedbackly

MARCH 30, 2023

Customer behavior is a complex phenomenon that evolves continuously. While it’s difficult to fit it within a framework, understanding your customers and forecasting how they will behave can help businesses to a great extent. What is customer journey mapping? Are you getting started with mapping?

Customer Journey Mapping 98

Customer Journey Mapping Customer Journey Touchpoint Social Media 98

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients.

Customer Engagement 77

Customer Engagement Engagement Customer Journey Mapping Net Promoter Score 77

Magellan Solutions

SEPTEMBER 6, 2023

It personalizes customer journeys, fine-tunes strategies, and unearths insights hidden within data mountains. 90% of MIT technology review respondents believe AI improves customer satisfaction —meanwhile, 72% swear by its ability to boost loyalty. revenue surge via customer engagement. Why the AI frenzy?

Customer Engagement 52

Customer Engagement Engagement 2023 Social Media 52

Totango

OCTOBER 1, 2020

Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications. What Is Customer Engagement? Types of Customer Engagement Models.

Customer Engagement 71

Customer Engagement Engagement Communication Customers 71

Totango

SEPTEMBER 22, 2020

Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. Build a Customer Community.

Customer Engagement 96

Customer Engagement Engagement Customer Journey Customer Success 96

Ecrion

SEPTEMBER 15, 2020

Customer Journey | 2. Study Customers with AI | 3. Your customers are the best asset that you have. Whether you have just a few customers or millions, the customer engagement process is essential. Here are some strategies for improving your branding and customer engagement.

Customer Engagement 93

Customer Engagement Engagement Brands Customer Journey 93

GetFeedback

JULY 23, 2018

Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. What is a customer journey map? What is a customer journey map? Why create a customer journey map?

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

InMoment XI

FEBRUARY 14, 2024

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

Optimove

JUNE 1, 2023

We begin this three-part series with the basics – the intricacies of the modern customer journey – and shed light on its various stages and steps. The (modern) Customer Journey In today’s dynamic e-commerce landscape, understanding the customer journey has become more critical than ever.

Customer Journey 98

Customer Journey E Commerce E-support Marketing 98

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Customer Engagement 111

Customer Engagement Engagement Customer Journey Mapping Definition 111

Topdown

MARCH 21, 2022

Over the past decade the importance of the customer perception of a brand has increased dramatically. Regardless though, customers are priceless to any organization. As such, one focal point in modern business operations is building and driving customer engagement.

Customer Engagement 62

Customer Engagement Communication Engagement Multi-Channel 62

BirdEye

SEPTEMBER 18, 2020

Welcome to the experience economy, where a winning customer engagement strategy sets your business apart from your competition. 77% percent of American consumers say that the customer experience is a critical factor in their purchasing decision, even if they have a strong affinity to a brand or product.

Customer Engagement 96

Customer Engagement Engagement Customer Journey Mapping Social Media 96

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Totango

AUGUST 1, 2019

The customer-centered economy has made it easier for customers to switch to a competitor if one company is not fully satisfying them. This has raised customer expectations; now, companies need to provide personalized services to stand out. If you don’t meet these expectations, customers can easily go elsewhere.

Customer Engagement 81

Customer Engagement Engagement Fashion Customers 81

Totango

OCTOBER 3, 2019

When you’re a customer, you don’t want to feel like just another face in the crowd. Customers want to know that you understand their unique business goals, even if you have vast numbers of subscribers. The customer-centered economy has changed the rules of how businesses need to address customers.

Customer Engagement 68

Customer Engagement Engagement Communication Customers 68

CustomerSuccessBox

MARCH 23, 2022

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. What is a Customer Engagement Model? High Touch Onboarding.

Customer Engagement 52

Customer Engagement 2022 Engagement Customers 52

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Journey 124

Customer Journey Brands Contact Center Sales 124

Totango

SEPTEMBER 5, 2019

In business, customers should be more like friends than acquaintances. This deeper relationship is created using customer engagement. In a nutshell, customer engagement is the connection between an enterprise and the customer forged through communications. So, why is customer engagement important?

Customer Engagement 68

Customer Engagement Engagement Loyalty Customers 68

Call Experts

APRIL 8, 2021

In the past, call centers have played a passive role in customer engagement. Handling inquiries without necessarily taking a stance in their partner’s overall customer support approach. . Are you utilizing all that’s available to you to support your customer engagement?

Customer Engagement 52

Customer Engagement Engagement Contact Center Call Center 52