Customer Expectations Exceptional Customer Service Loyalty Programs Omnichannel 
SurveySensum
FEBRUARY 20, 2024
14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs?
SurveySensum
FEBRUARY 20, 2024
14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs?
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SurveySensum
NOVEMBER 3, 2023
64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.
SurveySensum
SEPTEMBER 21, 2023
This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Businesses must prioritize personalization to meet these expectations effectively.
SurveySensum
JULY 6, 2023
And the ideal way to do that is by gathering their feedback at each touchpoint across the customer journey. This will help you recognize the touchpoints with the most friction, and understand the gaps between customer expectations and the experience that you are providing. Now you’d be wondering – HOW?
SurveySensum
JULY 6, 2023
And the ideal way to do that is by gathering their feedback at each touchpoint across the customer journey. This will help you recognize the touchpoints with the most friction, and understand the gaps between customer expectations and the experience that you are providing. Now you’d be wondering – HOW?
SurveySensum
JULY 21, 2023
Introduce a Loyalty Program to Boost Your B2B Success Oracle, a leading global technology company, understands the value of strong B2B partnerships. To enhance collaboration and reward their valued business customers, they introduced Oracle Loyalty Cloud. NPS primarily assesses customer loyalty.
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