mopinion

DECEMBER 1, 2021

Not only are more organisations investing in CX software for their business operations, but there’s a whole web of investments going on in the CX software market itself. In fact, Allied Market Research just released some figures on how the CX software market is performing. According to the report, ‘the […].

2021 93

2021 Customer Experience Customers Marketing 93

ReviewTrackers

JULY 26, 2018

How well do you know and understand your customers? This is a question that customer experience software can help you answer. What is Customer Experience Software? What is Customer Experience Software? are unlikely to make another purchase if they had a bad customer experience.

Customer Experience 56

Customer Experience Customer Journey Mapping Touchpoint Social Media 56

Quadient

JULY 21, 2022

Software voor Customer Experience Management. Ondanks dat het meer of zelfs volledig digitaal is, moet de customer journey sterk gepersonaliseerd zijn. Wat is het verschil tussen CRM- en CXM-software? Hoe kiest u uw CXM-software? Customer Experience Management (CXM, klantenservicebeheer).

Customer Experience Management 52

Customer Experience Management Management Customer Experience Demo 52

InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. These tools are essential for understanding how your customers are talking about your brand. Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction.

Brands 378

Brands Management Multi-Channel Social Media 378

InMoment XI

FEBRUARY 8, 2024

This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. The goal is to enhance the customer experience, streamline operations, and achieve cost savings. What is Contact Center Optimization?

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

Win the Customer

MARCH 16, 2015

The ultimate goal of help desk software is to collect, prioritize, close, document, and report on issues in order to achieve the maximum positive customer experience from customer service. In a recent report by Software Advice on the current state of help desk software (i.e.

Customer Experience 118

Customer Experience Call Center Document Technology 118

SurveySparrow

JULY 17, 2019

“The customer experience is the next competitive battleground.” – Jerry Gregoire. How prepared are you for this new battleground of customer experience? Every company of every industry pledges its primary focus to be on customer experience. Were you able to improve customer experience?

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

InMoment XI

MARCH 26, 2024

Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Why Ask Customers for Reviews? When you deliver experiences that customers love, they won’t hesitate to vouch for you. Let’s explore some of the most effective ways to ask customers for reviews.

Brands 260

Brands Feedback Sales Consumers 260

InMoment XI

JANUARY 12, 2024

It involves leveraging software such as natural language processing (NLP), machine learning, and artificial intelligence to gain insights from spoken or written conversations. One of the primary reasons conversation intelligence is crucial lies in its ability to enhance the customer experience.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

InMoment XI

FEBRUARY 12, 2024

In the midst of today’s bustling and intricate business landscape, deciphering the ever-evolving wants and needs of customers can feel like navigating through a maze. What is Integrated Customer Experience (CX)? In short, integrated customer experience is an anti-siloed CX strategy.

NPS 260

NPS Net Promoter Score Effort Score ROI 260

NICE inContact

JULY 23, 2020

Even as they preserve cash and scale back, SMBs need to double down on customer service and the customer experience. Call center software can be a key driver—and a bridge to the other side of the crisis. Challenging times can present opportunities to reassess.

Call Center 70

Call Center Customer Experience Presentation Customers 70

InMoment XI

NOVEMBER 28, 2023

Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers. of customers read reviews when looking for products and services online. What is Review Management?

Management 346

Management Marketing Social Media Feedback 346

InMoment XI

FEBRUARY 14, 2024

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

ChurnZero

MAY 19, 2021

ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. . Category Leaders for Customer Experience Software is available here.

2021 59

2021 Chief Customer Officer Customer Experience Document 59

Zonka Feedback

SEPTEMBER 28, 2023

In the cut-throat business environment of today, the experience you provide to your customers can either make or break your success. Great customer experiences not only attract repurchases but also build brand reputation in the market and attract new customers.

Customer Experience 59

Customer Experience 2023 Customers Brands 59

Gainsight

MAY 7, 2020

Given that retaining customers is more important than ever , your Customer Success teams are likely in situation #3 – doing more with the same or less. We’ve written about process solutions to “do more with less” But how can you do more with less software spend ? for advocacy or expansion).

Customer Experience 59

Customer Experience Customer Success B2B Sales 59

Topdown

DECEMBER 17, 2015

To manage customer experiences across the entire customer life cycle, organizations need customer experience management software solutions that help manage content, data and other core services across the marketing, commerce and customer service functions of an organization.

Customer Experience Management 63

Customer Experience Management Customer Experience Management Customers 63

CSM Magazine

SEPTEMBER 17, 2020

Exceptional customer service is the backbone of any good call centre. Software is one of the most important investments for call centres, without the right implementation of modern technology, call centres can swiftly see standards slip in comparison to their competition. Reduce AHT. Improve Products and Services.

Average Handle Time 52

Average Handle Time Customer Experience Exceptional Customer Service Metrics 52

InMoment XI

FEBRUARY 22, 2022

When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. I’m Siobhan May Jones, one of InMoment’s Customer Success Directors, and over my career, I’ve seen this transition up close.

Download 493

Download Financial Feedback Metrics 493

delighted

JUNE 28, 2019

Net Promoter Score (NPS) is a key indicator of customer satisfaction, as well as a strong predictor of future growth. To improve your customer experience (CX), having the right tools to get you the information you need about the people who shop with you is essential. Why do you need specialized NPS software?

NPS 57

NPS Customer Experience Net Promoter Score Feedback 57

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys.

Social Media 157

Social Media Feedback User Experience Insights 157

Help Scout

AUGUST 22, 2023

Many aspects of business success depend on customer experience — customer retention, loyalty, and overall growth. In this post, we’ll look at 10 of the best customer experience tools on the market today. Read the full article

Customer Experience 40

Customer Experience Marketing 2023 Customer Retention 40

Experience Matters

MARCH 11, 2015

We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. Blackboard dropped seven points between 2014 and 2015—from 54% last year to 47% this year—making it the lowest ranked software company for the second year in a row.

2015 96

2015 2014 Customer Experience Customers 96

IntouchInsight

MAY 9, 2018

Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX.

Customer Experience Management 55

Customer Experience Management Management Customer Experience Customers 55

CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software. This tool can make a difference in how businesses engage with customers and build connections.

Interaction 59

Interaction Engagement Net Promoter Score Social Media 59

Topdown

FEBRUARY 9, 2016

Here we will look at some of the key factors that are pushing organizations to adopt the cloud, and what customer experience software vendors can do to make sure their solutions will fit into any enterprise architecture, now and in the future.

Customer Experience 54

Customer Experience Customers 54

Experience Matters

MARCH 29, 2017

We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. Apple and Sony deliver the best customer experience in the software industry, according to the 2017 Temkin Experience Ratings.

2017 48

2017 Customer Experience Consumers Customers 48

Topdown

MAY 5, 2016

The majority of digital customer experience software have underwhelming browser-based design environments and tools for composing content and communications. We explored this issue in a broader context in our breakdown of Forrester’s report on the top digital experience platforms.

Customer Experience 54

Customer Experience 2016 Communication Customers 54

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

2024 108

2024 Customer Centricity User Experience 2023 108

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

Experience Matters

MAY 26, 2016

We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. Of the 10 software firms we looked at, Google earned the highest score for the second year in a row with a rating of 66%, putting it in […].

2016 54

2016 Customer Experience Consumers Customers 54

Team Support

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Is your company prepared to deliver exceptional post-sale customer support?

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83