Customer Service Training: When you’re done… you’re not done!
ShepHyken
NOVEMBER 1, 2017
They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained. I talked to a retail salesperson, a flight attendant, and a server at a restaurant. The retail salesperson was sharp. She was amazing.
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