Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Up Your Service

FEBRUARY 5, 2020

Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever.

Workshop 52

Workshop Leadership Seminar Events 52

ShepHyken

JANUARY 29, 2021

You can do the same and improve your customers’ experience. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Get to know the customer personally. You wouldn’t have a contact center if you had no customers to start with.

Contact Center 91

Contact Center Call Center Seminar Article 91

Myra Golden

AUGUST 1, 2016

It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

Seminar 69

Seminar Webinar Download Customer Service 69

Myra Golden

AUGUST 1, 2016

It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

Seminar 61

Seminar Webinar Download Customer Service 61

Service Untitled

MARCH 28, 2012

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

Hospitality 49

Hospitality Customer Service Seminar Customer Service Representative 49

CSM Magazine

JUNE 28, 2019

J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. About the Author.

Seminar 45

Seminar Reference Hotels Social Media 45

CSM Magazine

JUNE 28, 2019

J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. About the Author.

Seminar 40

Seminar Reference Hotels Social Media 40

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Proactively reach out to loyal customers.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60