Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Do their employees do a great job answering customer questions?

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

SurveySparrow

JUNE 28, 2023

Also, optimizing customer experience requires integrating all touchpoints and ensuring a seamless transition between them. Example: Zappos, a renowned online shoe retailer, offers exceptional customer service across channels. Hence, this innovation saves time for guests and improves operational efficiency.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52