Comm100

NOVEMBER 15, 2022

There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the issue is complex or urgent. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. Grow customer base.

Omnichannel 80

Omnichannel Social Media Books Communication 80

Gainsight

APRIL 15, 2022

If these heroes of the big screen don’t stay up to date and relevant, they risk becoming forgotten artifacts of the past. . The power dynamic has flipped from vendors to customers. But you know all this—you’re the hero who has decided to save your company with the superpowers of customer success! Spider-Man.

Customer Success 97

Customer Success Net Promoter Score Chief Customer Officer Leadership 97

NICE inContact

AUGUST 16, 2019

Agents remain the most critical resource in any contact center. Today’s agents are clearly the heroes of the contact center – managing angry customers, solving complex problems and juggling multiple systems. They now have to don the role of a super hero and that is not easy. But that is not where it stops.

Contact Center 62

Contact Center 2019 Webinar Interaction 62

Stella Connect

NOVEMBER 2, 2021

It’ll be off to the races as customers flock to your business with money ready to be spent throughout the holiday season, but with this all-out blitz of consumer spending also comes the inevitable: angry customers. Everything you’ve done so far this year has prepared the customer service team for what’s on the horizon.

Contact Center 88

Contact Center Average Handle Time Interaction Brands 88

ShepHyken

SEPTEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. My Comment: Every wonder what customer service and customer experience conferences to attend. A great resource!

Article 84

Article 2019 Customer Service 2023 84

NICE inContact

AUGUST 16, 2019

Agents remain the most critical resource in any contact center. Today’s agents are clearly the hero of contact center – managing angry customers, solving complex problems and juggling multiple systems. They now have to don the role of a super hero and that is not easy. But that is not where it stops.

Contact Center 54

Contact Center 2019 Webinar Interaction 54

delighted

MAY 15, 2020

When you think of a hero, who comes to mind? We are inspired by how these four customer experience leaders have found ways to not only support the hospitals and medical heroes who work there, but allow you to help, too. Sweetgreen. You can donate here to help in reaching their new goal!

Healthcare 75

Healthcare Hospitality Customer Experience Government 75

SurveySensum

OCTOBER 13, 2023

Not so long ago, automation used to be the bugbear of the customer experience. Certainly from the customer’s point of view. Automated helplines that didn’t help and online support that flopped were most people’s encounters. Understanding Automation Automation can improve customer satisfaction. A further 48.5%

Customer Experience 52

Customer Experience Customer Satisfaction Feedback Effort Score 52

Hero Digital

NOVEMBER 26, 2019

The term “customer experience” is growing in popularity, reflecting a huge market shift of brands committing to create memorable, meaningful experiences that build relationships with their audiences. . The self-service tools and patient-first resources now available on UHS’s hospital websites are industry-leading.

Brands 52

Brands Customer Experience Healthcare Hospitality 52

Hero Digital

MARCH 26, 2020

In a healthcare system that was already overburdened, healthcare professionals are on the frontlines of the outbreak with incredibly high stress as beds and resources become unavailable. To do this, there are three actions to take now: Utilize robust customer 360-degree view capabilities that deliver insight — not just data.

Healthcare 79

Healthcare Hospitality Technology Insights 79

ProProfs Chat

APRIL 24, 2018

Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn’t have a right team in place to manage the customers. The support team plays a pivotal role to ensure that you are ahead of the competitors.

Social Media 101

Social Media Customers Communication Interaction 101

delighted

MAY 15, 2020

When you think of a hero, who comes to mind? We are inspired by how these four customer experience leaders have found ways to not only support the hospitals and medical heroes who work there, but allow you to help, too. Sweetgreen. You can donate here to help in reaching their new goal!

Healthcare 54

Healthcare Hospitality Customer Experience Government 54

Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. It attracts customers to the warmth of genuine service and concern.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Hero Digital

DECEMBER 30, 2019

2019 has been a year of transformation for Hero Digital. As an expression of who we are as a company now and in the future, we rallied around three defining values of Hero Digital. Hero West Offering: Transform bhhs.com. Pushed the power of owned data to close customer leads. Wholehearted. Craft-Driven.

Leadership 52

Leadership 2019 B2B Connections 52

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? If you are committed to truly helping your customers grow, you need to make them the best at what they do.

Marketing 64

Marketing Webinar Reference Events 64

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Kayako

MAY 4, 2022

For customers, the quality of digital experiences became very important, a trend that is continuing into the post-pandemic era. According to Salesforce , 84% percent of customers say the experience a company provides is as important as its products and services. What does a good customer service experience mean to the customer?

Customer Experience 107

Customer Experience Customer Journey Social Media Consumers 107

Kayako

OCTOBER 25, 2016

Let’s face it: customer support is a superhero role. You make customers happy, remove roadblocks, and save the day when catastrophes arise. There are two superpowers that are essential for modern customer service: X-Ray Vision, and Telekenesis. Get superpowers: no radioactive spider required.

Customer Service 85

Customer Service Demo Connections Customers 85

ChurnZero

SEPTEMBER 23, 2020

ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. This award celebrates companies that have gone above and beyond to provide their communities, clients, and front line workers with support during the COVID-19 crisis. .

2020 98

2020 B2B Healthcare Touchpoint 98

Help.com

MARCH 28, 2016

There’s a section to be able to get resources for content, like ask each other for quotes or input, and the team also provides a space to share news and knowledge.”. Below we’ve listed a couple of our favorite Slack Communities that cover topics like customer service/ experience, training, and beyond. Support Driven.

Customer Service 63

Customer Service Customer Retention Social Media Customers 63

SurveySparrow

SEPTEMBER 27, 2022

Besides dealing with loads of questions, annoying bugs, and umpteen feature/discount/special requests, customer service people also juggle multiple conversations and customers on a daily basis, and they are indispensable to a company’s reputation. So can we all agree that customer service is one of the hardest jobs in the world? .

Customer Service 52

Customer Service Customers Social Media Feedback 52

Talkdesk

JANUARY 18, 2019

Too many companies make the mistake of focusing only on customer acquisition and ignoring the single biggest source of profitability they have—their existing customers. Consider this: research shows that just a 5% boost in customer loyalty can lead to a 95% increase in profits. Sound a little too “feel good” to be true?

Customer Success 46

Customer Success Customer Service ROI Loyalty 46

CustomerSuccessBox

SEPTEMBER 30, 2021

Customer Success is expanding its reach and is becoming increasingly pertinent. You might already know about customer satisfaction or customer experience, but it’s time to get up to speed with CS. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely.

Webinar 52

Webinar B2B Customer Success B2C 52

ShepHyken

JUNE 17, 2019

Each week I read a number of customer service and customer experience articles from various resources. 7 Powerful Customer Service Phrases You Need to Use by Josh Carlyle. Qminder) Here are 7 powerful customer service phrases that can support your interaction with customers. Here are seven of them.

Article 107

Article 2019 Customer Service Call Center 107

Gainsight

OCTOBER 21, 2022

I know that may sound strange, but I’ve seen enough superhero movies to know that every great hero needs an antihero. In his otherwise exceptional book Amp It Up, Slootman has a section about why companies don’t need customer success teams. Slootman’s argument is basically that customer success is everyone’s job. If so, why?

Customer Success 52

Customer Success Sales Books Government 52

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. It can tell you which customers are likely to expand, retain, or churn.

Sports 52

Sports Customers Touchpoint Feedback 52

CSM Magazine

JULY 28, 2022

High-quality HR software development services are provided by the specialists of the website hr process automation who work quickly and efficiently, meeting all the customer’s requirements. Therefore, if you want to get useful human resources software, you should definitely contact them.

Management 59

Management 2022 Technology Roadmap 59

Hero Digital

NOVEMBER 12, 2018

As companies focus increased resources on developing frictionless, enjoyable digital experiences for customers, it’s important to remember the digital employee experience as well. Employees seek career development tools, company culture activities, peer connections, support from leadership and ease with completing tasks.

Engagement 66

Engagement Culture Document Leadership 66

Bob Hayes

NOVEMBER 5, 2017

Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Additionally, Analytical Leaders, compared to Analytical Laggards, tend to have more analytically-savvy customer experience and customer success programs.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

LiveChat

DECEMBER 7, 2016

A good customer service team works like a well-oiled machine. But what if your support people are not as productive as you’d like them to be? In this post, I’ll describe the most important live chat metrics , which will help to turn your customer service into a team of support heroes. Metric #2: Customer happiness.

Metrics 54

Metrics Customer Service E Commerce E-support 54

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Company: Lithium Company background: Lithium helps the world’s best brands build trusted relationships with customers. And how does your community platform support your overarching brand experience?

2018 40

2018 Innovation Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Company: Lithium Company background: Lithium helps the world’s best brands build trusted relationships with customers. And how does your community platform support your overarching brand experience?

2018 40

2018 Innovation Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Company: Lithium Company background: Lithium helps the world’s best brands build trusted relationships with customers. And how does your community platform support your overarching brand experience?

2018 40

2018 Innovation Connections Metrics 40

Lithium

AUGUST 30, 2018

When our customers show how they build innovative customer experience we are amazed and humbled at the same time. Company: Lithium Company background: Lithium helps the world’s best brands build trusted relationships with customers. And how does your community platform support your overarching brand experience?

2018 40

2018 Innovation Connections Metrics 40

Hero Digital

DECEMBER 27, 2018

Today, the customer journey spans across digital channels (websites, mobile apps, smart TVs) and physical ones (in-store shopping, face-to-face financial planning meetings, doctor-patient appointments). For brands to thrive in this environment, they must approach customer experience holistically and bridge any gaps between outlets.

2019 40

2019 E Commerce E-support Return on Investment 40

Bob Hayes

NOVEMBER 5, 2017

Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Additionally, Analytical Leaders, compared to Analytical Laggards, tend to have more analytically-savvy customer experience and customer success programs.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94