Bold360

JANUARY 31, 2019

But one thing SMBs can do to beat the behemoths is compete on customer experience—and AI chatbots are a great way to do it. Traditionally, when it comes to meeting the changes in demand, smaller businesses either have to scramble to recruit, hire, and train temporary employees, or subject customers to long wait times and frustration.

Sports 40

Sports Customer Service Representative Retail 2018 40

Alliance by IFS

MAY 28, 2019

To achieve it, you have to boost customer retention , attract new customers, and/or offer new products and services. Traditionally, supporting this type of growth meant hiring more staff and buying more equipment, driving up overhead expenses. Faster, More Accurate Billing. Reduction in Administrative Costs.

Management 36

Management Customer Retention ROI Customer Relationship Management 36

Alliance by IFS

APRIL 25, 2019

This means increasing the number of new customers, service contracts signed, and/or offering new products and services. But in order to support this type of growth, FSOs are typically forced to hire additional staff, resulting in added labor and overhead expenses. ” – Astea customer.

Return on Investment 37

Return on Investment ROI Travel Communication 37

Kayako

DECEMBER 3, 2015

You’ve been hired as a customer service manager, tasked with delivering great customer service. Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that customer feedback helps build a better product. Ask for the close!

Customer Service 50

Customer Service NPS Net Promoter Score Customers 50

CX Journey

APRIL 19, 2016

I've written many times about the importance of the employee experience, both on its own with regard to retention and performance and with regard to the impact of the employee experience on the customer experience. IDC's 2015 EXPERIENCES Survey work found that 81% of companies listen to customers about their experiences, but 69.4%

Employee Experience 56

Employee Experience ROI 2015 Customer Satisfaction 56

Integrity Solutions

MAY 24, 2023

Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Selling is about helping customers make buying decisions that are in their best interests. Do they give customers line of sight to an optimum decision-making process?

Sales 52

Sales Culture Management Leadership 52

Alliance by IFS

OCTOBER 18, 2019

To boost profitable growth, you’ll need to improve customer retention, attract new customers, and diversify service offerings to open new streams of revenue. Traditionally, supporting this type of growth effort meant hiring more staff and buying more equipment, driving up overhead expenses. Faster, More Accurate Billing.

Multi-Channel 30

Multi-Channel ROI Customer Retention Travel 30

ChurnZero

JUNE 17, 2022

Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. You don’t want your customers biting off more than they can chew. At the same time, your onboarding needs to be fairly intensive so that customers see early success, not only potential.

Metrics 98

Metrics Definition Engagement Measurement 98

ChurnZero

JUNE 17, 2022

Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. You don’t want your customers biting off more than they can chew. At the same time, your onboarding needs to be fairly intensive so that customers see early success, not only potential.

Metrics 52

Metrics Definition Engagement Measurement 52

Comm100

APRIL 26, 2020

Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. I came into CX through the left-field of Customer Service.

Culture 52

Culture White Paper Customer Centricity Feedback 52

Team Support

JULY 19, 2019

Many businesses are looking for new ways to improve and strengthen their own customer relationships. They’ve hired a great team of account managers, have incredibly knowledgeable support agents, and have provided them with the technology needed to succeed. However, the tiered support model is dead.

Management 45

Management Download Technology Customers 45

Alliance by IFS

AUGUST 6, 2014

In addition, the time and costs required to create an effective system and your own network of parts depots and service offices, not to mention the hiring and training technicians are not always practical. This is also true of companies with a rapidly growing customer base. The Benefits of Third-Party Service Outsourcing.

Management 22

Management 2013 Call Center Download 22

Circular Edge

JANUARY 23, 2020

With the turn of this new ‘roaring’ decade, 2020 brings not only at least 10 more years of premier support for 9.2, Capabilities Whitepaper. Form Personalization – system administrators can now restrict access to the base form, removing the need to customize applications. Support of File Path Encryption for Downloads.

2015 52

2015 2018 Webinar Demo 52