Bill Quiseng

MAY 3, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality QUI Takeaway: Be Magnificently Boring to CARE! When you are Magnificently Boring to CARE, your customers are WOWED and happy, returning again and again, raving to others on social media.

Hospitality 167

Hospitality Social Media Loyalty Connections 167

Bill Quiseng

JULY 5, 2023

customerservice #customerexperience #custserv #custexp #cx A Mutual Admiration Society of sorts. When a customer complains, take it personally. Take it professionally. Take it responsibly. Just don’t take it home.

Reference 153

Reference Customers Customer Satisfaction Customer Service 153

eglobalis

APRIL 4, 2021

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience customerexperience supply chain experience. The post Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience appeared first on Eglobalis.

Measurement 127

Measurement Customer Relationships Metrics Customer Centricity 127

Bill Quiseng

MARCH 27, 2024

customerservice #customerexperience #customerloyalty #custserv #custexp #cx Whether you agree or agree to disagree, discuss or not, I’m sure that we can interact with each other without being disagreeable. So, I invite you to share your questions and comments.

Social Media 88

Social Media Loyalty Connections Interaction 88

Bill Quiseng

MAY 17, 2023

Heart to Heart #customerservice #customerexperience #custserv #custexp #cx QUI QUOTE: Your customers don’t care about your NPS, CSAT, or CX metrics. They only care about theirs: One to One. Human to Human.

Metrics 88

Metrics Customer Care NPS Loyalty 88

CX Journey

JUNE 13, 2018

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? That was one of many questions I was asked during my recent interview with Dan Michaeli, co-founder and CEO of SaleMove and host of the podcast, The CX Show. I enjoyed my conversation with Dan.

Roadmap 57

Roadmap Employee Experience Books Technology 57

Bill Quiseng

MARCH 20, 2024

leadership #servantleadership #employeeengagement #employeeexperience #customerservice #customerexperience #custserv #custexp #cx And for that, I very much appreciate you. I look forward to seeing who you consider is a GREAT servant leader.

Leadership 97

Leadership Hospitality Social Media 2021 97

Bill Quiseng

FEBRUARY 21, 2024

customerservice #customerexperience #customerloyalty #custserv #custexp #cx Whether you agree or agree to disagree, discuss or not, I’m sure that we can interact with each other without being disagreeable. So, I invite you to share your questions and comments.

B2C 88

B2C B2B Hospitality Loyalty 88

Bill Quiseng

NOVEMBER 22, 2023

” #customerservice #customerexperience #customerloyalty #customerservicetraining #custserv #custexp #cx Let’s serve to WOW them. Let’s serve to CARE. Let’s be loud. Let’s be proud. Let’s be revolutionary! And let’s Be GREAT out there!”

Customer Journey Mapping 97

Customer Journey Mapping Customer Service Training Customer Care NPS 97

Bill Quiseng

MAY 31, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx When you do, your customers will be WOWED and happy, loyally returning again and again, raving to others on social media. NEXT WEEK: Be the Customer.

Loyalty 109

Loyalty Social Media Definition Customers 109

Customer Bliss

NOVEMBER 21, 2019

CCO #customerexperience #CX Click To Tweet. CCO #customerexperience #CX Click To Tweet. When the CCO and CEO come together to create unity across the whole organization, it's easier for everyone to see that there's one common goal, and that's to meet customer goals. Years 1 through 3: Chief Customer Officer Priorities.

Chief Customer Officer 183

Chief Customer Officer Leadership Definition Connections 183

Bill Quiseng

FEBRUARY 7, 2024

customerservice #customerexperience #custserv #custexp #cx .” So as you prepare yourself every morning to engage to WOW your customers, I encourage you to remind yourself when you say, “Don’t be just good. Be GREAT out there!

Customer Service Training 78

Customer Service Training B2C Hospitality B2B 78

Bill Quiseng

MARCH 15, 2023

customerservice #customerexperience #custserv #custexp #cx The more emotional the connections, the more memorable the experiences, the more loyal the customers are. And everyone, your people and your customers alike, will be enriched, literally and figuratively.

B2C 88

B2C B2B Connections Engagement 88

Bill Quiseng

NOVEMBER 15, 2023

customerservice #customerexperience #customerloyalty #customerservicetraining #custserv #custexp #cx Everyone, the people, their customers, the leaders and their businesses, and you and your business, will be enriched. NEXT WEEK: Now is the time for a CX Revolution!

Customer Service Training 97

Customer Service Training Customer Care Social Media Loyalty 97

Customer Bliss

FEBRUARY 18, 2020

Define your #customerexperience, your customer relationship, and your job as an organization, based on what goals you're helping your customer to achieve, what goals you're enabling your employee to deliver. CustomerExperience #LeadershipBravery Click To Tweet. Define your organization's non-negotiables!

Chief Customer Officer 248

Chief Customer Officer Customer Relationships Presentation Customer Journey 248

Customer Bliss

SEPTEMBER 26, 2019

CX #customerexperience Click To Tweet. CX #customerexperience Click To Tweet. The chief customer officer supports and coordinates activities to keep everything moving toward executing the first customer room. Use Headcount to Prove Value for the Business and Organization.

Chief Customer Officer 137

Chief Customer Officer Customer Experience Leadership Customers 137

Experience Investigators by 360Connext

SEPTEMBER 6, 2017

“Saying you want a great #CustomerExperience is like saying you like food.” A terrific experience at your favorite restaurant is completely distinct from a great mobile shopping experience and still different than an excellent patient experience. Saying you want a great experience is like saying you like food.

Net Promoter Score 547

Net Promoter Score Customer Centricity Metrics Customer Journey 547

Bill Quiseng

NOVEMBER 1, 2023

customerservice # customerexperience #custserv #custexp #cx Customer experience management or CXM is how businesses prioritize the best emotional value for their customers over the best product, service, or technology of their business, Revolutionary now. But later, oh, so traditional. Stay tuned for the second QUI TAKEAWAY.

Customer Journey Mapping 97

Customer Journey Mapping Sports Customer Service Training Customer Care 97

Customer Bliss

NOVEMBER 29, 2019

foodforthought #leadership #business #businessquotes #inspiration #entrepreneur #wordsofwisdom #customerexperience #cx #humanity #business #success #hustle #businessowner #leadership #business #goals #customers #customerfirst #womanpreneur #entrepreneur #motivation #businessquotes #employeeexperience #businesstips #integrity. Are you ready?

Leadership 183

Leadership 2019 Measurement Marketing 183

Bill Quiseng

JUNE 21, 2023

customerservice #customerexperience #custserv #custexp #cx English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” Trust builds relationships. Relationships build loyalty. Loyalty builds your business. So, Be Magnificently Boring! and Be Magnificently Boring to CARE!

Loyalty 134

Loyalty B2C Hotels B2B 134

Bill Quiseng

NOVEMBER 8, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx When it comes to customers and customer CARE, don’t just be good. Be GREAT out there! Next week: The third QUI TAKEAWAY: Customer service training versus customer CARE education.

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

Customer Bliss

JANUARY 15, 2019

CustomerExperience #CX Click To Tweet. CX #CustomerExperience Click To Tweet. Offering information, community and nurturing guidance to families throughout their many, many years where they’re interacting with them. GerberLife does not settle their focus on the products they sell but on being part of people's lives.

Chief Customer Officer 170

Chief Customer Officer Retail Books Call Center 170

Bill Quiseng

FEBRUARY 1, 2023

customerservice #customerexperience #employeeexperience #employeeengagement #custserv #custexp #cx Satisfying current customers’ and employees’ needs and innovating to consistently deliver WOW customer and employee experiences will maximize the ROI of CX. So do more than what you always have done. Do better than what you always have done.

Leadership 68

Leadership ROI Employee Experience Innovation 68

Customer Bliss

MARCH 18, 2020

customerexperience #coronavirus Click To Tweet. customerexperience #coronavirus Click To Tweet. Captive loyalty now is not long-term advocacy and admiration later. Grace right now is crucial. This means evaluating your business practices for exceptions that people will be wanting and asking for.

Financial 215

Financial Healthcare E-support Hospitality 215

Customer Bliss

MARCH 21, 2019

horstschulze #ExcellenceWins #CustomerExperience #Leadership Click To Tweet. CustomerExperience #CX Click To Tweet. He emphasizes to them that he wants them to be able to grow and take on opportunities that allow them to have more ownership of customer satisfaction. Don’t Underestimate the Importance of a Greeting.

Hotels 192

Hotels Employee Experience Leadership Magazine 192

CX Accelerator

OCTOBER 26, 2019

CustomerService #CustomerExperience #Storytelling. He believes the key to all true customer experience success starts with the user experience and personal engagement, followed by an amazing set of technology capabilities. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Seminar Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

CustomerService #CustomerExperience #Storytelling. He believes the key to all true customer experience success starts with the user experience and personal engagement, followed by an amazing set of technology capabilities. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Seminar Travel Customers 182

Customer Bliss

JUNE 28, 2019

customerexperience #employeeexperience Click To Tweet. customerexperience #metrics #kpis Click To Tweet. Emotional IQ: how well can you bounce back and keep a positive attitude? Create a hiring strategy that specifies the type of traits that a candidate needs to possess in order to be hired at your company. Unite your team around KPIs.

Metrics 172

Metrics Document Customer Journey Books 172

Bill Quiseng

JUNE 6, 2023

customerservice #customerexperience #custserv #custexp #cx QUI Takeaway: To earn customer loyalty, don’t get inside their heads. Get inside their hearts. Create an emotional connection. Don’t just think like the customer. Be the customer.

B2C 88

B2C Loyalty Customers B2B 88

Bill Quiseng

JUNE 14, 2023

customerservice #customerexperience #custserv #custexp #cx But it DIDN’T matter. We all understood that customers are paying for their experience, not ours. NEXT WEEK: Principle Three: Be Magnificently Boring!

Hotels 109

Hotels Loyalty Touchpoint Customer Expectations 109

Customer Bliss

MAY 2, 2019

Providing the C-Suite with continuous exposure to what customers are saying and how they’re getting value out of the product, helps get their buy-in for what’s needed -Rosalyn Curato, @AllovueBalance #Edfintech #CX #customerexperience Click To Tweet. Rosalyn Curato, @AllovueBalance #edfintech #CX #customerexperience Click To Tweet.

Chief Customer Officer 149

Chief Customer Officer Financial Consulting Customer Retention 149

Customer Bliss

DECEMBER 26, 2018

CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. CustomerExperience #CX Click To Tweet. When did “would you give me a 10” become part of the language of our lives as customers? Start with the story of customers’ lives. ? ?

Chief Customer Officer 203

Chief Customer Officer Automotive Airlines Hospitality 203

Customer Bliss

DECEMBER 4, 2018

” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. View this post on Instagram. Stop the customer hot potato and show up as a team to your customer. Don’t lose your customers in the “silo Bermuda triangle.”

Download 185

Download Chief Customer Officer Workshop Books 185

Customer Bliss

DECEMBER 13, 2021

CustomerExperience Click To Tweet. These folks take an average of 7,000 unique calls a day, during which notes are taken there is company-wide memory and record of Fluffy’s name, profile and needs. How does @Chewy prove that it cares about pets as much as pet parents? Empathy is a critical component in the reliability that Chewy delivers.

Information 130

Information E Commerce 2021 Books 130

Experience Investigators by 360Connext

MARCH 8, 2018

You’re in charge of #CustomerExperience!’ “CustomerExperience and #marketing measurement are two sides of the same coin.” Ideally, the same map is used throughout the organization for all functional plans. The leaders in #Marketing are being told ‘Guess What? You’re in charge of #CX!'”

Marketing 125

Marketing Net Promoter Score Customer Journey Mapping Chief Customer Officer 125

Think Customers

MARCH 26, 2015

Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience cx forrester forresterresearch' There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Experience 102

Customer Experience Loyalty Customer Engagement Blog 102

Customer Bliss

JANUARY 4, 2019

CustomerExperience #CX Click To Tweet. CustomerExperience #CX Click To Tweet. Check out my original episode show notes to see the rest of Alan’s buckets. Combine strategic and operational skills to create a realistic CX plan that your team can execute. Improve Your Project Management Skills. About Alan Dubovsky.

Hospitality 141

Hospitality 2018 Healthcare Customer Experience 141