Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Retently

JULY 29, 2018

Although it was written with Net Promoter Score© in mind, it is applicable to any customer satisfaction – CSAT, CES, regular multiple choice surveys, etc. Luckily, it’s surprisingly easy to increase your NPS response rate and get more customer feedback (and more meaningful insights ) from every delivered survey. Survey branding.

NPS 106

NPS Net Promoter Score Feedback Multi-Channel 106

C Space

MAY 4, 2020

Transport for London is still advising travelers to stay at home, but has launched a set of custom video call backgrounds – including the interiors of buses, tube trains and the Emirates cable car across the River Thames. “We The images are available to use as custom backgrounds including Zoom video conferencing, meetings and chats.

2020 52

2020 Brands Airlines E Commerce 52

inmoment

MARCH 9, 2020

1 for CEOs today is ensuring the company delivers a compelling customer experience. Now customers expect even more. With excellent quality now more or less a given, companies have shifted their energy to improving every aspect of the customer experience. We see this front-line transformation happening everywhere.

Customer Experience 52

Customer Experience Hotels Leadership Financial 52

CSM Magazine

JANUARY 23, 2019

Companies that underestimate the customer experience do so at their own peril. Customers need to be able to get the value they are looking for in as easy a way as possible. The Temkin Group, a customer experience research organization, asked U.S. Some 77% of U.S.

Customer Experience 49

Customer Experience Airlines Travel Banking 49

C Space

MAY 20, 2020

” Miami’s Ondevan said it’s seen success by focusing on South Florida locals who want to take road trips while they work remotely, and San Diego company AdventureKT said natives have taken up the slack left by out-of-towners and foreigner who have canceled. We have seen a bounce off the bottom,” said Delta CFO Paul Jacobson.

2020 52

2020 Brands E Commerce Airlines 52

C Space

JUNE 17, 2020

PepsiCo has said it will drop the image of Aunt Jemima and rebrand the line of pancake mix and syrup that has borne the name since 1889. Campaigners have raised concerns that rapid changes in cash usage risk excluding older and more vulnerable customers. The Brand Move Roundup – June 17, 2020.

2020 52

2020 Brands Sports Government 52

C Space

JUNE 25, 2020

Delta Air Lines has said that it plans to restart passenger flights to China shortly, the first U.S. Emirates’ chief operating officer, Adel Al Redha, said: “The A380 remains a popular aircraft amongst our customers and it offers many unique on-board features. The Brand Move Roundup – June 25, 2020.

2020 52

2020 Brands Airlines Travel 52

PeopleMetrics

OCTOBER 25, 2017

It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. The ROI customer experience.

CEM 122

CEM Customer Experience Customer Centricity ROI 122