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Unbelievable! Reviewers Blamed for Movie Flops!

Beyond Philosophy

And they especially don’t like that the Rotten Tomatoes score now appears on the movie ticket purchasing site Fandango. Oddly enough, Fandango, which owns Rotten Tomatoes, is itself owned by two movie studios. This is a classic example of companies blaming other people for their own failure to focus on what customers want.

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The Case For Customer Service Chatbots- As Part Of Your CX Strategy

SaleMove

This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. This explains why a growing number of companies are using bots as part of a “cyborg” approach to customer service—that is, one that enhances human interactions with technological ones (or vice versa).

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article thumbnail

The Case For Customer Service Chatbots- As Part Of Your CX Strategy

SaleMove

This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. This explains why a growing number of companies are using bots as part of a “cyborg” approach to customer service—that is, one that enhances human interactions with technological ones (or vice versa).

article thumbnail

The Case For Customer Service Chatbots- As Part Of Your CX Strategy

SaleMove

This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. This explains why a growing number of companies are using bots as part of a “cyborg” approach to customer service—that is, one that enhances human interactions with technological ones (or vice versa).

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Four Technologies Reshaping the Customer Experience

Wootric

To that end, here are four technologies reshaping the customer experience as we know it. To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. Companies like Ancestry.com are using this technology to improve its product and boost customer loyalty.

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It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

You can also raise the stakes by harnessing the power of Google Assistant — the way Fandango did it. For example, StubHub customizes the process of ticket buying with its personalization engine that is fed with information about a user’s favorite artists, Spotify account, and iTunes library. “If Any challenges so far?

Events 56
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How the Entertainment Industry is Using Data Collection

QuestionPro Audience

77% of Americans have smartphones, and Fandango is working to make its app more smartphone-friendly in hopes of gathering more data from its users. It launched a Fandango functionality into Apple iMessage and Facebook Messenger, because it believes that’s how younger consumers are communicating with friends.