Customer Bliss

DECEMBER 14, 2018

Today’s episode, which many of you seemed to enjoy, features Amanda Sachs , General Manager, Customer & Partner Experience at Microsoft. Since Amanda started off at Microsoft Canada, she understood the importance of the company’s global communications and partnerships.

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2018 Chief Customer Officer Culture Competitive Advantage 120

Eptica

MARCH 5, 2021

Date: Friday, March 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Building the hybrid contact centre with Microsoft Teams. Author: Pauline Ashenden - Demand Generation Manager Moving forward the needs of customers – and customer service staff – are changing radically. Published on: March 05, 2021.

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SurveySparrow

APRIL 11, 2023

In this article, we will look at a survey tool from one of the biggest brands in the world – Microsoft. We’ll be exploring whether or not a Microsoft Forms survey lives up to the high expectations we usually have for this brand. What is Microsoft Forms? The app is available for free if you have a Microsoft account.

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SAP Customer Experience

APRIL 13, 2023

As Microsoft and SAP aim at strengthening their collaboration, here is another example of integration of Microsoft Teams with the new Intelligent Sales and Service Cloud V2 launch by SAP. SAP Sales and Service Cloud V2 is the newly launched product for the Sales and Service process executions. This product.

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Eptica

APRIL 1, 2021

Date: Friday, March 26, 2021 Author: Pauline Ashenden - Demand Generation Manager How Microsoft Teams delivers contact centre ROI. How to build mental muscle memory for customer service success. Tags: Microsoft Teams, contact centres Categories: Best Practice. Published on: March 26, 2021. Share this page on: Tweet.

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ROI 2021 Blog Article 72

CSM Magazine

NOVEMBER 4, 2021

Teams Users Gain New Option for Integrated Customer Support with Unique Multi-Camera Livestreaming Video Capabilities. Teams users can utilize ADTANCE Smart Services for digitizing the entire customer service lifecycle including live remote customer support, ticketing, document management, workflow and predictive maintenance.

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inQuba

OCTOBER 18, 2021

Leading Customer Journey Management and Customer Experience (CX) software company, inQuba, has been announced as Microsoft’s ISV Partner of the Year, Industry Solution, Financial Services Industry. inQuba has been working with Microsoft since its inception in 2010 when it benefited from the BizSpark programme for startups. “We

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CSM Magazine

APRIL 23, 2020

Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre. Geomant, the UK-headquartered contact centre technology specialist, today announced that its Buzzeasy contact centre for Microsoft Teams is available to order.

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Eptica

OCTOBER 29, 2020

Date: Friday, October 23, 2020 Author: Pauline Ashenden - Demand Generation Manager How to build a collaborative contact centre with Microsoft Teams. Author: Pauline Ashenden - Demand Generation Manager Collaboration and communication are at the heart of creating a successful, customer-centric business. Published on: October 23, 2020.

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CSM Magazine

DECEMBER 19, 2020

Customer service is one of the most challenging and rewarding departments for every company. You can multiply your bottom line by streamlining the customer service for every product and service. One of the most revolutionary CRM software specifically for customer service is the Microsoft Dynamics 365 for Customer Service CRM.

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Gainsight

JULY 2, 2019

We unveiled the Gainsight Customer Cloud that includes incredible products like CS, PX, CX, CDP and RO—all purpose-built to drive customer success across the entire company. It’s all part of our commitment to giving our customers the opportunity to use Gainsight’s products in unison with the tools that they’re already using.

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SurveySparrow

DECEMBER 23, 2021

You found our list of the best Microsoft Teams apps! Do you want to poll your teammates or add a task to your task management app without leaving Microsoft Teams? The Microsoft Teams app directory is the best place to find apps and integrations that connect with Microsoft Teams. No problem, there are apps for that.

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SAP Customer Experience

FEBRUARY 22, 2022

This blog post provides an overview of few interesting and key integration features between SAP Sales and Service Cloud and Microsoft Teams. These features help Sales Team for better prioritization and simplified and seamless collaboration. The features are: Sharing of workspaces – Business users can share any working area of.

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Sales Blog Customers Customer Experience 60

inQuba

MARCH 27, 2019

South African customer experience and journey analytics SaaS provider, inQuba has formally been accepted into Microsoft’s co-sell partner programme. Chief operating officer Trent Rossini says the company’s journey orchestration and customer experience solution is now available on the Microsoft Azure Marketplace and AppSource.

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Article Customer Experience Customers 77

SurveySparrow

JULY 21, 2021

Looking for Microsoft Forms alternatives? First off – whether you are a Mac or a Windows user, you have probably heard at least one joke about Microsoft. Yet love it or hate it, Microsoft 365 is one of the most widely used office software suites in 2021 – over a million companies worldwide, according to Statista.

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2021 E-support Social Media NPS 52

Heart of the Customer

NOVEMBER 13, 2014

Do you trap your customers? Do you try to force customers who use one product to use another? Microsoft certainly has a reputation for entrapment. At this thread, a Microsoft rep says, “I agree that it would be more convenient to also be able to send back to Dropbox from inside Word. ” Same old Microsoft.

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Customer Experience Customers Customer Base Marketing 98

Natalie Petouhof

JUNE 24, 2015

Tweet It’s true – to deliver on a brand promise of excellent customer experience, it takes a village. And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium , a community platform vendor. What does this mean?

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Magellan Solutions

SEPTEMBER 6, 2023

It personalizes customer journeys, fine-tunes strategies, and unearths insights hidden within data mountains. 90% of MIT technology review respondents believe AI improves customer satisfaction —meanwhile, 72% swear by its ability to boost loyalty. revenue surge via customer engagement. How efficient, you ask?

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Customer Engagement Engagement 2023 Social Media 98

SAP Customer Experience

OCTOBER 25, 2021

This blog is the 2nd in a series on SAP Sales Collaboration and the ongoing integration developments with Microsoft Teams, SharePoint, and the SAP Platform. View Part 1 >> Amongst the most important collaborations for an organization is the sales outreach to customers, prospects, and partners. A healthy pipeline, revenues,

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Sales Management Blog Customers 70

Feedbackly

JULY 29, 2021

Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention.

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Feedback Customers Customer Experience Insights 98

CSM Magazine

JUNE 13, 2018

Customer Service is evolving at an unprecedented rate and so are your customers’ expectations. To stay relevant, leaders must refine their customer support strategy for 2018. Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback. 7:00am PDT, 9:00am CDT, 10:00am EDT). (If

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Webinar Customer Service 2018 Customer Centricity 40

Nasuni

APRIL 15, 2024

Jim Liddle shares how Nasuni is educating customers on how to create customized Microsoft Copilot experiences with AI business tools that use a customer’s unstructured data set to unlock further business insights and revenue streams.

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Insights Customers 77

CSM Magazine

AUGUST 29, 2019

The customer service department is amid a crucial transition from “just a cost-center” to customer-centric strategy driver. Join Incite’s must-attend webinar, “Barriers to Delivering the Ultimate Customer Experience” (Sept 4, 10AM EST) and make sure it’s the former. Rob Lawson, Customer Experience Partnerships, Google.

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Webinar Customer Centricity 2020 Innovation 40

BirdEye

JANUARY 15, 2024

8 best speech-to-text software tools for your business needs Selecting the best speech-to-text software FAQs on speech-to-text software Improve productivity and customer experience with Birdeye What is speech-to-text software? It is quite handy as Microsoft Office is available on Windows, Android, and Mac/iOS. Go to the home tab.

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Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. ———-.

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Magazine 2016 Innovation Technology 51

Customer Bliss

APRIL 24, 2018

This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! In this episode, I speak with Amanda Sachs , General Manager, Customer & Partner Experience, at Microsoft. The data was more important to understand rather than just going by her own opinions.

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Experience Investigators by 360Connext

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

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2024 Customer Experience Omnichannel Customer Journey Mapping 143

Eptica

AUGUST 24, 2023

Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers.

Customer Service 116

Customer Service 2023 Blog Article 116

Tricia Morris

APRIL 22, 2016

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Microsoft is pleased to be a platinum sponsor of CRM Evolution. And these are just the Microsoft-related sessions of the show!

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Customer Engagement Insights Engagement 2015 40

Customer Bliss

SEPTEMBER 20, 2018

Do you lead your business by thinking about your customers’ wants and needs? Are you putting the customer first? In today’s episode, we revisit two conversations with CX leaders representing global organizations about defining customer-obsession. Define Your Customer-Driven Lingo.

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Chief Customer Officer Culture Presentation Customers 131

Zonka Feedback

JANUARY 12, 2024

In today's highly competitive business world, providing exceptional customer service has become indispensable for success. According to a study conducted by Microsoft, a staggering 97% of customers consider customer service to be a critical factor in determining their loyalty to a brand.

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Customer Satisfaction Exceptional Customer Service Loyalty Customer Expectations 52

Ecrion

SEPTEMBER 23, 2020

The term customer service is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service.

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Eptica

NOVEMBER 11, 2021

Date: Friday, November 12, 2021 Author: Pauline Ashenden - Demand Generation Manager Preparing for future customer service challenges. Author: Pauline Ashenden - Demand Generation Manager The past eighteen months have created enormous challenges for organisations in general, and customer service in particular.

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C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. And customers expect businesses to be constantly adapting and preparing for their future needs. Thriving in this dynamic environment requires a commitment to continuous improvement and a deep understanding of customer needs and preferences.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

Natalie Petouhof

JUNE 12, 2015

Tweet LinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. Sales Navigator is now on iPhone and Android.

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Connections Sales Download Customer Engagement 55

Natalie Petouhof

JULY 16, 2015

Tweet How many of you have waited for the “cable guy” or “phone person” or experienced customer service that just wasn’t close to being the experience you wish the brands you do business with would provide? One way to show they care is by providing better customer care.

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Customer Service ROI 2014 Brands 63

Eptica

APRIL 11, 2022

Date: Monday, April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Author: Pauline Ashenden - Demand Generation Manager Delivering the right customer experience in financial services has never been more vital – or more difficult. Published on: April 11, 2022.

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