Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. By understanding what your customers want and need you can ensure that you are providing them with the best possible service or product which will help you stay ahead in an ever-changing market. You probably know this. But where do you start?

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

Gainsight

DECEMBER 15, 2023

Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. In fact, Customer Success Qualified Lead s (CSQLs) are picking up speed as a common practice at SaaS companies. To make sure your CSMs get a clearer picture, pair them up with your company’s top sellers so they can learn from the best.

Leadership 52

Leadership Sales Call Recording 2023 52

SmartKarrot

MARCH 8, 2022

She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Diana De Jesus. Amarachi Ogueji. Catherine Blackmore.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Storyminers

JULY 29, 2016

As that can be a tall order, we have created a proprietary model called “Customer Loyalty 3.0” Strategically and financially, it’s best for your company to actively work on the upkeep of your existing client relationships. Start a practice, today, of learning more about your customer with every interaction. Emmelie De La Cruz.

B2C 49

B2C Customer Retention Brands Social Media 49

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer.

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Do you (A) Curse at the other drivers and the traffic, (B) Anxiously check the rearview mirror, or (C) Turn on the music and make the best of it?”. that your customers might not be familiar with.

Customer Service 42

Customer Service Average Handle Time Download Communication 42