West Monroe

AUGUST 20, 2023

Our support extends beyond education, as we engage in numerous conversations with clients to provide a deep understanding of the technology, its potential, and associated risks. When you dive into generative AI, think like a product developer rather than getting caught up in the latest trend. Don't wait too long to get started.

Government 52

Government Technology Innovation Insurance 52

Comm100

AUGUST 8, 2023

The post A Deep Dive Into Chatbot Automation – What is It & Why You Need It appeared first on Comm100. Certain complex and sensitive issues often require human empathy and creativity that even the most advanced AI cannot provide. Learn more about Comm100’s human-bot harmony today.

Omnichannel 45

Omnichannel Social Media Interaction Engagement 45

SAP Customer Experience

JANUARY 14, 2024

Hello Everyone, From the SAP Product Learning team, I am excited to announce that we will be hosting a live session series for our innovative and versatile new product, SAP Sales Cloud V2! This set of 3 sessions for 1hr each, will be a fantastic opportunity for all of you.

Sales 70

Sales Innovation Consulting Customer Experience 70

TechSee

MAY 29, 2018

The KPI Deep Dive appeared first on Techsee. The result is an AI-based platform that over time, provides smart decision support tools for agents and visual self service solutions for consumers powered by a ‘ virtual technician ’ for onboarding, operational guidance or troubleshooting.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

BlueOcean

JUNE 21, 2022

So, without further ado, it’s my great pleasure to announce Deep CX , the official podcast of Blue Ocean, made by and for people who care deeply about the customer experience. The post Blue Ocean Is Diving into the Deep Waters of Podcasting! This podcast is truly a labor of CX love. Interested in giving our new podcast a listen?

Call Center 31

Call Center B2C Customer Care Blog 31

InMoment XI

OCTOBER 10, 2023

This article delves deep into the world of customer service metrics, offering insights and actionable takeaways. These metrics delve deep, capturing the nuances of every touchpoint, from the initial inquiry to post-purchase survey. On the other hand, customer service metrics dive deep into the intricacies of customer interactions.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

InMoment XI

OCTOBER 5, 2023

We take a deep dive into additional methods and best practices you can leverage to begin improving your contact center, customer experience, and employee experiences today! Click here to learn even more about these processes in our full-length contact center eBook.

Contact Center 486

Contact Center Call Center Social Media Employee Experience 486

InMoment XI

OCTOBER 24, 2023

This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth. These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Qualtrics

AUGUST 9, 2021

The post MMA Deep Dive: The trends shaping consumer experience appeared first on Qualtrics. It’s imperative that brands meet their customers where they are, on the channels they prefer, and ensure every experience is as good as the next – whether that be online, in-store, or on the phone. MMA recap: Watch the full session.

Consumers 26

Consumers E Commerce Banking Brands 26

Chattermill

OCTOBER 9, 2018

A Deep Dive into Surveys: Open Ended Vs. Close Ended. Usabilla and Chattermill Survey Deep Dive. Weaknesses: Deep understanding of topic: The researchers must have a clear understanding of the topic before close-ended questions are designed otherwise they will have insufficient answer options for respondents to select.

Net Promoter Score 60

Net Promoter Score Transportation Feedback Insights 60

Experience Investigators by 360Connext

MARCH 5, 2024

It’s a deep dive into the art of empathy, where compassion meets curiosity, creating partnerships that are more than just business transactions—they’re collaborative adventures. Then, we switch gears to celebrate the heartening bonds we forge with our clients.

Customer Journey 143

Customer Journey Customers Communication Insights 143

NetBase

JUNE 4, 2019

And their key differentiator hinges on their ability to very finely, and accurately, slice and dice customer experience data , taking deep data dives to create winning campaigns. Category analyses take a brand’s data dive a bit deeper, to help brands explore where the larger conversations lies, and their place in it.

Tourism 49

Tourism Culture Insights Brands 49

Thematic

JULY 17, 2018

The post Deep-dive into customer feedback for 4 luxury brands – what can they improve? And, Prada could do with improving its shoe selection. If you want to run an analysis of your own brand in comparison with your competitors or have a dataset you’re itching to understand, get in touch with us now. appeared first on Thematic.

Feedback 61

Feedback Brands Poor Customer Service Fashion 61

InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media.

Consumers 295

Consumers Automotive NPS Travel 295

InMoment XI

SEPTEMBER 23, 2021

I take a deep dive into the importance of a stellar CX reputation and how your business can achieve that same prestige efficiently. We’ve briefly touched on how CX programs (especially Experience Improvement initiatives) are useful for capturing intelligence that improve your brand’s reputation. Thanks for reading!

Brands 493

Brands Advertising Touchpoint Article 493

InMoment XI

JUNE 27, 2023

Let’s dive into three specific benefits from utilizing VoC surveys as the powerful they are: Understanding Customer Needs and Wants At the heart of any successful business strategy lies a deep understanding of customer needs and wants. Let’s dive into some of the basic steps for designing a highly effective VoC survey.

Customer Satisfaction 390

Customer Satisfaction Touchpoint Feedback Insights 390

SAP Customer Experience

NOVEMBER 25, 2021

This series gives you the opportunity to deeply dive into each topic of this strategy as outlined in the SAP’s integration plan in the cloud Intelligent. At the beginning of this year we launched a SAP Community Call series about the SAP Integration Strategy in context of the Intelligent Enterprise.

Webinar 79

Webinar Customer Experience Customers 79

InMoment XI

DECEMBER 7, 2022

It may also be effective to rate some MTMs on a battery of actional deep-dive attributes. This is typically done using a survey format that first asks customers to evaluate their overall experience with the company. Then, it should ask which MTMs they have experienced and evaluate those they are familiar with.

Customer Experience 493

Customer Experience Call Center Touchpoint Measurement 493

BlueOcean

SEPTEMBER 27, 2021

This report gives a deep dive into the revenue share of each segment of customer experience. As such, this article dives into the nuances, stating that it takes on average 2.7 This article takes a deep dive into how to leverage data analytics to improve the customer experience. billion to $27.12

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

White Paper 493

White Paper Measurement Feedback Customer Experience 493

InMoment XI

FEBRUARY 2, 2024

Their focus on swift personalization reflects a deep understanding of modern consumer desires. Their approach reflects a deep understanding of the need for efficient and personalized customer interactions in the coming decade.

Hospitality 260

Hospitality Call Center Retail NPS 260

InMoment XI

MAY 31, 2022

Click here to read our full-length trends report for this year, where we take a deep dive into everything brands need to know for their experience initiatives! Understanding and dealing with customer aggression is extremely important, but there’s a lot more to this experience universe for brands to consider.

Employee Experience 529

Employee Experience Airlines 2022 Brands 529

Heart of the Customer

SEPTEMBER 28, 2022

In my new book, Do B2B Better, which comes out next week on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of […]. As I mentioned in my last posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.

B2B 148

B2B Books Customer Experience Customers 148

Heart of the Customer

SEPTEMBER 22, 2022

In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of practical […]. As I mentioned in previous posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.

B2B 148

B2B Books Customer Experience Customers 148

Heart of the Customer

SEPTEMBER 20, 2022

In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of practical tips. Being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. But I am particularly […].

B2B 148

B2B Books Customer Experience Customers 148

Circular Edge

DECEMBER 8, 2021

The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2, The post InFocus Dive Deep Recap & Resources first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud. Cheers, Chelsea.

Consulting 52

Consulting Innovation Demo Entertainment 52

SAP Customer Experience

NOVEMBER 2, 2023

Introduction SAP Commerce Cloud comes with some access restriction when we want to perform deep dive debugging in node level. Indeed, unlike OnPrem installation, it is not possible to access directly to the operation system where service is running. This article shows you how to perform on specific node/pod some.

Article 78

Article Customer Experience Customers 78

BlueOcean

OCTOBER 4, 2023

We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business?

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

Insights 59

Insights Sports Download Events 59

COPC

APRIL 1, 2024

Related GenAI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology AI at the Heart of the Digital Customer Experience Transformation COPC Inc. Modern AI, employing sophisticated techniques like deep learning and neural networks, goes beyond basic automation.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

SAP Customer Experience

JUNE 12, 2023

The much awaited and requested deep dive live session on the SAP Sales Cloud Version 2 solution! Hello learners! It’s finally here! In this 3 day live session series you get to learn and interact with our expert who will be presenting the various capabilities this solution provides. This will.

Sales 68

Sales Presentation Interaction Customer Experience 68

Blueshift

MARCH 11, 2022

In light of the subject matter, we would be remiss not to take a deep-dive into the positive impact of real-time cross-channel campaigns. As you may have heard, cross-channel marketing is the core focus of our latest report, aptly named the Benchmark Report 2022: Cross-Channel Marketing.

Marketing 98

Marketing 2022 Customer Experience Customers 98

CSM Magazine

APRIL 11, 2024

Sabio Group, the digital experience transformation services specialist, has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys.

Books 52

Books E-support Customer Experience Customer Journey 52

ShepHyken

MARCH 29, 2021

Deep Dive: How Sweetwater Builds Software and Personalized Experiences by Jamie Grill-Goodman. RIS) RIS sits down with Sweetwater’s CIO Jason Johnson to dive into how the instrument retailer develops in-house tech to invoke its unique customer experience. They can (and will continue) to coexist.

Article 76

Article 2021 Customer Service Competitive Advantage 76