ShepHyken

JULY 17, 2023

Studies have shown that companies devoted to DEI (diversity, equity, and inclusion) earn 140% more revenue. This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What does DEI mean? How do you promote DEI in the workplace? There is a difference between equality and equity.

Employee Experience 118

Employee Experience Customer Experience 2023 Culture 118

Qualtrics

MARCH 22, 2021

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . We have worked with companies and DEI experts across the globe to build a validated solution. What is diversity, equity, and inclusion (DEI)?

Technology 29

Technology Employee Experience 2021 Measurement 29

Forrester's Customer Insights

MAY 26, 2021

Diversity, Equity, and Inclusion (DEI) and Data Ethics are increasingly interconnected, and brands must do both well to foster authentic, meaningful, and sustainable customer relationships. .

Customer Relationships 42

Customer Relationships Brands Government Customers 42

Qualtrics

OCTOBER 30, 2020

Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty? But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty?

Competitive Advantage 39

Competitive Advantage Financial Leadership Return on Investment 39

Qualtrics

MARCH 30, 2021

Embedding DEI across the organization drives better outcomes for all. But too often, DEI initiatives become siloed without creating impact. But decades of so-so progress suggest most organizations are still struggling to build momentum on DEI. DEI is your biggest business success lever. Programmatic approach.

2014 26

2014 Competitive Advantage Roadmap 2017 26

Clarivate

OCTOBER 30, 2023

But the growing attention paid to diversity, equity and inclusion (DEI or EDI) has not yet translated into the scale or pace of change needed to unlock research careers for many people from groups under-represented in the sector. DEI] is a topic for everyone, not just minorities.” How can we take action?

Culture 69

Culture Document Webinar Feedback 69

Qualtrics

SEPTEMBER 15, 2021

Promote equality and inclusion in your workplace with our DEI eBook. The post How Milwaukee County is getting DEI data right appeared first on Qualtrics. This was used to make the first update to the county’s strategic plan in 20 years. Download Now.

Leadership 26

Leadership Government 2019 Download 26

BlueOcean

MAY 5, 2023

It’s easy for any company to publish a DEI statement on their website… and then struggle to follow through within the walls of their organization. Finding a vendor who has successfully implemented DEI initiatives and continues to find ways to improve them everyday requires asking them the hard questions.

Customer Care 156

Customer Care Contact Center Government Culture 156

SAP Customer Experience

NOVEMBER 10, 2022

The Product Support Customer Experience (CX) Diversity, Equity, and Inclusion (DEI) Committee was established on September 8, 2022, with the mission to create a diverse and welcoming work environment for all colleagues.

Workshop 74

Workshop 2022 Customer Experience Customers 74

InMoment XI

MARCH 1, 2023

Through our unique Consumer Duty Taxonomy consisting of DEI, Compliance, and the Financial Services Industry Pack, we can identify those customers who are NOT getting the right outcomes, and provide recommendations on how to improve their experience. #5:

Financial 260

Financial Consumers Customer Centricity Communication 260

Forrester's Customer Insights

MARCH 13, 2024

People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.

Innovation 56

Innovation Insurance Banking Financial 56

Qualtrics

MARCH 2, 2021

Learn from the experts taking action to improve DEI. The post Airbnb DEI Chief on 9 ways to create a culture of belonging appeared first on Qualtrics. They do this by inviting a wide array of voices – especially those that have been underrepresented in the decision-making process – to contribute. How to create a culture of belonging.

Culture 47

Culture 2021 Roadmap Engagement 47

CSM Magazine

DECEMBER 21, 2022

Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. In today’s modern world, focusing on DEI is essential to increasing job satisfaction and employee engagement levels. Promote Diversity, Equity, and Inclusion in the Workplace.

Social Media 52

Social Media Culture Document Leadership 52

Quadient

JULY 21, 2022

Salesforce, l'azienda leader nel mercato dei programmi di Customer Relationship Management (CRM), definisce il CRM come "la tecnologia per la gestione di tutte le relazioni e le interazioni dell'azienda con i clienti effettivi e potenziali". Spiegare in che modo i punteggi di soddisfazione dei clienti influiscono sui vostri futuri sviluppi.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Net Promoter Score 52

Merkle

JUNE 8, 2023

I Am Merkle is our interview series led by Merkle's DEI team, highlighting the exceptional individuals that contribute to the diverse and vibrant work environment at Merkle.

Consulting 52

Consulting Presentation Technology Engagement 52

SMG CX

DECEMBER 15, 2020

From employees’ heightened standards of a safe + healthy work environment to the continuous need for improved diversity, equity, + inclusion (DEI) efforts, organizations must work harder to understand what matters most to employees and create the kind of employee-centric culture that wins their loyalty.

Engagement 52

Engagement Customer Experience Culture Employee Experience 52

Strativity

OCTOBER 11, 2023

The post A Better Company for a Better World — Lessons in Committing Meaningfully To DEI appeared first on Material.

52

52

Help Scout

NOVEMBER 16, 2021

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout. Read the full article

2021 52

2021 Article 52

Quadient

JULY 21, 2022

Tuttavia, Omdia, leader globale nel settore delle ricerche sui mercati tecnologici, stima che il 73% delle imprese fatica a soddisfare le crescenti aspettative dei clienti. La loro strategia non è più definita solo dalla riduzione dei costi e dei rischi, ma si sta spostando verso l'offerta di valore. Livello 5: Informazione.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Roadmap 40

SurveyGizmo

MAY 26, 2021

Diversity, Equity, Inclusion, and Belonging (DEI&B) topics have recently come to the forefront of our thinking. Listen to this insightful Alchemer webinar to learn how to foster an inclusive and equitable working experience for your employees with a comprehensive and well-executed DEI&B strategy. Download the Report.

2021 52

2021 Webinar Download Feedback 52

Horizon CX

AUGUST 7, 2023

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology.

Culture 52

Culture Innovation 2023 Communication 52

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. To tackle this, many Admissions departments have implemented DEI initiatives to attract and support underrepresented groups.

2024 52

2024 Culture Measurement Travel 52

Clarivate

NOVEMBER 27, 2023

Researchers saw publications and citations remaining the most significant indicators, but research office staff saw their importance waning over time, with measures of impact on socioeconomic development, DEI (diversity, equity and inclusion), and the United Nations Sustainable Development Goals (SDGs) growing in importance.

Measurement 69

Measurement Download Engagement Information 69

Forrester's Customer Insights

SEPTEMBER 6, 2022

Get some key learnings on building a successful DEI organization from healthcare firm Humana in this preview of a session at our upcoming Technology & Innovation North America event.

Healthcare 26

Healthcare Innovation Events Technology 26

ClearAction

NOVEMBER 14, 2022

Focus your EX Council and CX Council (steering committee or other governance) on resolving and preventing “ execution silos ” as a prerequisite to reducing “ operational silos “ Expand your DEI (Diversity, Equity & Inclusion) team’s focus on silo prevention.

Employee Experience 71

Employee Experience Government Leadership Engagement 71

Forrester's Customer Insights

AUGUST 25, 2021

Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly. .

Government 36

Government Engagement Measurement Customers 36

Qualtrics

OCTOBER 26, 2021

Learn from experts on how to retain top talent, make future-of-work decisions, address DEI gaps, recruit the best candidates, and ensure that employees can thrive in a hybrid work model. Constantly reinforce commitments to DEI, and back it up with action. Learn how you can build your own DEI strategy here. Take action.

Webinar 26

Webinar Employee Experience 2021 Communication 26

Qualtrics

MAY 27, 2021

At each stage of the candidate experience, there are opportunities to drive better results around diversity, equity, and inclusion (DEI). Here are a few ways to do that work: Articulate your DEI strategy. Not having a well-articulated DEI strategy can come off as lip service or less than authentic to diverse candidates.

2021 26

2021 Metrics Communication Webinar 26

Forrester's Customer Insights

MAY 21, 2020

Per capire come la pandemia sta influenzando le finanze e i comportamenti dei consumatori, abbiamo intervistato 1.137 […].

Blog 38

Blog Financial Banking Customer Centricity 38

Qualtrics

FEBRUARY 5, 2021

IT leaders are uniquely positioned to partner with their HR teams and really move the needle on DEI programs. Once HR and DEI leaders are armed with the right tools, IT can further support them by setting up automations, as well as ensuring accurate and timely data is gathered and protected so that HR can rely on it for its people processes.

Culture 26

Culture Metrics Communication Innovation 26

InteractionMetrics

JUNE 21, 2023

In the context of sensitive employee feedback like DEI surveys and engagement surveys, most researchers consider the option for anonymity to be essential. Market researchers generally provide the option for customer anonymity so that respondents who might otherwise feel embarrassed or fear reprisal can answer honestly.

B2B 52

B2B Feedback NPS Workshop 52

Clarivate

NOVEMBER 25, 2021

The topic of diversity, equity and inclusion (DEI) goes hand in hand with ESG and was another significant component of programming during the Annual Meeting. INTA hosted sessions on how brands can help to grow minority and women-owned businesses and how DEI differs across jurisdictions. Diversity, equity and inclusion.

2021 52

2021 Government 2022 Technology 52

Help Scout

AUGUST 22, 2023

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago. Read the full article

2019 76

2019 Article 76

Help Scout

APRIL 27, 2021

Launched a public DEI dashboard. First team retreat with 12 people. 40+ people in 23 cities and 7 countries. Raised $12m from Foundry Group and Converge. 50 million. customer conversations. Launched brand update and mobile app. content subscribers. 60+ people in 42 cities and 11 countries. 200 million. customer conversations. and live chat.

2020 81

2020 Measurement Customer Service Brands 81

Qualtrics

SEPTEMBER 9, 2021

33% are currently experiencing a diversity, equity and inclusion (DEI) transformation (32% are preparing to experience one). Finally, 46% say diversity, equity, and inclusion (DEI) is a very important agenda item, with 31% saying it’s a priority. Some of these transformations are no doubt tied to changes brought about by COVID.

2021 49

2021 2022 Technology Travel 49

Help Scout

AUGUST 22, 2023

The steps Help Scout has taken to climb out of diversity debt, and the goals we’re setting to reflect a more representative balance across multiple axes of diversity Read the full article

2017 40

2017 Article 40

Uplight

JANUARY 9, 2024

This distinction highlights Uplight’s commitment to its employees and recognizes Uplight’s strong benefits, remote and flexible work offerings, focus on diversity and inclusion (DEI) in addition to meaningful, mission-driven work in the field of clean energy and a cleaner future for our Read More The post Uplight Recognized as a Best Place to Work (..)

2024 59

2024 59