How to Deliver a Great Customer Experience
GetFeedback
DECEMBER 27, 2018
The term "customer experience" gets thrown around a lot, but what does a great customer experience look like? Here are five qualities that define it.
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Delivering a great customer experience during open enrollment
Talkdesk
SEPTEMBER 8, 2020
In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls. Delivering exceptional customer service during open enrollment is always a challenge, but promises to be even more complex this year. All of which complicates open enrollment this fall. .
Healthcare 
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Trending Sources
073: Keys to Delivering a Consistent, Great Customer Experience
The DiJulius Group
FEBRUARY 16, 2022
The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray shares how companies can deliver a consistent, great customer experience. The post 073: Keys to Delivering a Consistent, Great Customer Experience appeared first on The DiJulius Group. Read Full Article.
Three Steps to Delivering a Great Customer Experience Every Time
Avaya
MAY 28, 2019
Brands are built on experiences, and great experiences lead to great outcomes. But what does a great customer experience actually look like? Answering this question is key for businesses to competitively differentiate, transform customer relationships, and accelerate revenue generation.
Top Techniques for Coaching Your Contact Center Agents
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.
Customer Experience Quotes to Inspire Your Company’s CX Transformation
InMoment XI
MARCH 6, 2024
The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. Customer-centric companies are 60% more profitable than companies that don’t focus on customers.
Unlock The 3 Key Net Promoter Score Drivers
InMoment XI
AUGUST 17, 2023
Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. Happy customers become brand advocates, fueling growth through positive customer feedback.
Communicating CX: 15 Tips for Talking About Customer Experience
Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer experience is not a fad or a trend or a buzzy phrase. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience.
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Surveys Are Boring, It’s What You Do with Them That’s Exciting: Three Ideas for Beating Survey Fatigue
InMoment XI
AUGUST 8, 2023
In the world of customer experience , surveys have been a reliable feedback-collecting source for decades. Use these tips to deliver excellent experiences for your customers while demonstrating that their voice is being heard! age, products held, customer tenure), and ultimately improved response rates.
The Health of the Contact Center: Are You Ready for 2019?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Want to Deliver a Great Customer Experience? Give Your Employees a Voice
Brad Cleveland Blog
JULY 22, 2021
When you think about customer experience, what comes to mind? For most people, the answer is likely that it’s an organization’s responsibility to provide customers with a great experience. Your best-laid plans for customer experience go nowhere without invested and dedicated employees.
How to Improve the Contact Center Experience in 5 Easy Steps
InMoment XI
OCTOBER 5, 2023
A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. However, building an effective, consistent contact center experiences can be overwhelming.
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3 Staff Motivation Challenges & How to Combat Them
InMoment XI
OCTOBER 5, 2022
They are the ones on the front lines interacting with customers each and every day. They become passionate advocates who positively affect the customer experience. Focus: Ensure that employees are focusing on the right things to drive a positive customer experience.
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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition
InMoment XI
MARCH 27, 2024
A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. 54% of car buyers would pay more for a better buying experience. 67% of consumers see reviews as influential when choosing a new auto service.
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11 Articles You Need to Read About Today’s Employee and EX Landscape
InMoment XI
APRIL 18, 2022
In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic. When it comes to optimizing the employee experience, does an engagement-based approach still work? How Does Today’s Unprecedented Employee Churn Impact Customers Tomorrow? Check It Out!
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Mastering the Retail CX Landscape: A Deep Dive into NPS Trends
InMoment XI
SEPTEMBER 20, 2023
By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.
5 ways to empower agents to deliver great customer experiences
MyCustomer
JANUARY 11, 2021
This paper explores how you can empower agents to deliver a level of customer service that drives loyalty and ultimately boosts your brand. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.
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Bill Quiseng - Untitled Article
Bill Quiseng
APRIL 17, 2024
QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service.
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Five Priorities for Marketers Delivering Great Customer Experience
Calabrio
AUGUST 1, 2017
The Economist Intelligence Unit recently released a report revealing 86 percent of CMOs and senior marketing executives believe that, by 2020, they will own the customer experience from start to finish. Customers use a wide range of channels to communicate with brands and, thanks to technology, are ‘always-on.’
Want to Deliver a Great Customer Experience? Give Your Employees a Voice
Brad Cleveland Blog
JULY 22, 2021
When you think about customer experience, what comes to mind? For most people, the answer is likely that it’s an organization’s responsibility to provide customers with a great experience. Your best-laid plans … Continue reading → The post Want to Deliver a Great Customer Experience?
Who Owns Your CX Program? (Hint: It’s Everyone)
InMoment XI
OCTOBER 28, 2021
In my last post, we discussed the difference between interactions, engagement, and customer experience. Now, I’d like to dive deeper into customer experience and the role everyone in your organization plays in delivering that experience. Every Team Owns Part of the Customer Experience.
Airlines 493
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NPS Best Practices: Be a Leader not a Laggard
InMoment XI
AUGUST 2, 2023
What we can Learn From the top Brands in the UK One size doesn’t fit all, but knowing essential NPS best practices that can fit any program is a great place to start. In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction.
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Retail Reputation Management: Shop Strategies for Customer Retention
InMoment XI
MAY 2, 2024
To manage your reputation and actively use customer feedback in your business operations, you need to implement strategies that are efficient, effective, and scalable. Your online reputation is also a significant factor in the way your customers perceive and interact with your brand. Location pages also improve local SEO rankings.
Retail 260
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Why Customer Experience Success Requires A Great Employee Experience
Experience Investigators by 360Connext
MARCH 5, 2024
There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. in both areas.
How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation
InMoment XI
MARCH 26, 2024
Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Why Ask Customers for Reviews? When you deliver experiences that customers love, they won’t hesitate to vouch for you. All you have to do is ask.
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4 Ways to Deliver Great Customer Experiences Today
Think Customers
OCTOBER 5, 2015
In today's highly competitive economy, great customer experiences are vital to the ongoing success of any organization. But change takes time. Implementing new corporate initiatives can be a slow process that requires jumping through numerous hoops before igniting a major transformation. 1to1Media.com/weblog.
5 Challenges Facing Your Customers and Brands, and What They Mean for Your CX Program
InMoment XI
OCTOBER 18, 2022
A great deal of customers and the brands that serve them are facing unprecedented uncertainties; understanding them is key to organizational success, delivering Experience Improvement (XI), and ensuring that your customer experience (CX) program is operating optimally. Challenge #1: Price Increases.
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529 Preparing Employees to Deliver a Great Customer Experience
CX Journey
OCTOBER 18, 2017
When you think of the phrase "inside out" relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly. The customer's needs and perspectives aren't considered in this type of thinking. Employees are critical in the customer experience equation.
Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. And they will be rewarded for that focus on the customer! But, leaders, take a deep breath!
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3 Ways CX-Driven Brand Reputation Helps Your Business
InMoment XI
SEPTEMBER 23, 2021
Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but how can companies build a better rep by leveraging customer experience (CX) tools? There’s no better way to retain your customers than through customer experience programs.
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This Customer Could Ruin Your Business
ShepHyken
APRIL 9, 2024
What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. They found that up to 40% of satisfied customers don’t come back – even though they are satisfied! The experience was average – not bad, but not great either.
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5 Things Great CEOs Understand About Customer Experience
Experience Investigators by 360Connext
FEBRUARY 1, 2022
Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . It’s easy to slip into a misguided understanding of what customer experience really is.
Building A Foundation For Better Customer Experiences
Experience Investigators by 360Connext
AUGUST 22, 2023
Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. When you’re feeling lost, it’s a great time to revisit (or set!) your CX foundations.
5 ways to empower agents to deliver great customer experiences
MyCustomer
APRIL 1, 2020
Download this Whitepaper. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Reap the business rewards by providing a brilliant service.#08486A
Download 52
52 
4 ways to empower agents to deliver great customer experiences
MyCustomer
APRIL 1, 2020
Download this Whitepaper. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Reap the business rewards by providing a brilliant service.#08486A
Download 52
52 
Six Ways to Create Your Brand’s Experience Personality
ShepHyken
MARCH 12, 2024
Last week, I wrote an article that compared the different concert experiences I had with two rock legends, Bob Dylan and Ringo Starr. The title of the article summed up the point I was trying to make: Do You Give Your Customers an Experience – Or Just a Transaction ? What are the adjectives that customers use to describe you?
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Top Customer Care Trends to Consider as You Plan for the New Year
BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. How are other customer experience leaders delivering? Wise words from CallMiner.
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The Spectrum of Data-Driven CX (And Why There’s No Magic Metric)
Experience Investigators by 360Connext
FEBRUARY 6, 2024
Every team at an organization must prove how their work contributes to the bottom line — and customer experience is no exception. We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x
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How to Disrupt Your Competition
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
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The Other Way to Deliver Great Service: Tailoring Customer Experience Programs by Retail Segment
Centriam Customer Experience Lab
MAY 17, 2018
When it comes to improving customer experience, not all retailers are the same. Different business models, customer bases, and product selections prevent a one size fits all approach to providing great customer service.
Retail 60
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Learning Paths: What Are They, & How Can They Create Customer Experience Success?
Experience Investigators by 360Connext
MARCH 8, 2021
“ Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos) . The late, great CEO of Zappos promoted this idea and he was absolutely right. To deliver exceptional customer experiences, everyone in your organization needs to be on board. You can do this, too.
4 C’s of CX Culture: How Well is Your Company Doing?
Experience Investigators by 360Connext
SEPTEMBER 22, 2020
What is a Customer-First Culture, and Why is It Important? There are plenty of noble reasons for wanting to create great customer experiences. Each interaction a customer has with your brand is an opportunity to make their day even the slightest bit brighter , which is as meaningful today as ever.
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The Psychology Behind Customer Retention and Loyalty
Experience Investigators by 360Connext
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) personalized, convenient, and fulfilling experiences. And this is about more than just customer service.
Create Your CX Charter with These 6 Questions
Experience Investigators by 360Connext
JULY 6, 2021
Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? What is Our CX Vision?
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