Thematic

JUNE 13, 2023

Qualtrics Qualtrics is a comprehensive customer experience management (XM) platform. Their software has three main parts: XM for Customer Frontlines XM for People Teams XM for Strategy & Research The Customer Frontlines program lets you improve customer experience in your contact centers.

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

SurveySparrow

SEPTEMBER 20, 2021

That is what experience management is about. That’s why you need experience management software. So in this article, we will give you an overview of the top 10 experience management tools and some of their best features. The top 10 experience management software. Qualtrics XM. Online research panels.

2021 52

2021 Management Multi-Channel Omnichannel 52

Qualtrics

FEBRUARY 20, 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute. Don’t measure.

2020 32

2020 Government Employee Experience Leadership 32

Qualtrics

JANUARY 22, 2021

As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. We spoke about balloon selling, the power of a good chess game, and what it takes to create a groundbreaking XM organization. Bruce didn’t start out to be an XM expert.

Customer Connectedness 26

Customer Connectedness Leadership Management Customer Experience Professionals 26

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Best use of technology.

Customer Service 26

Customer Service Multi-Channel Roadmap Contact Center 26

Qualtrics

MARCH 7, 2019

As an experience management organization , we live and breathe “experiences” and X4 did not disappoint. The XM Platform Innovations: Research to Drive Product and Brand Experience Breakthroughs. XM Solutions. To that end, we introduced XM Solutions. It was truly a remarkable and a career-defining experience for me.

Innovation 29

Innovation 2019 Government Events 29

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Aimee Lucas. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Service 59

Customer Service Customer Experience Magazine Books 59