CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Focus on Brand Storytelling Develop a compelling brand story that resonates with your target audience. Maintaining a Strong Online Presence In the digital age, an online presence is crucial for attracting customers.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

BirdEye

DECEMBER 28, 2023

Imagine walking through a town where each street corner has a storyteller ready to share a tale tailored just for you. As you move from one street to the next, the stories change, reflecting what each storyteller knows you’ll love. Can geofencing marketing be integrated with other digital marketing strategies?

Marketing 58

Marketing Advertising Social Media Events 58

Alida

OCTOBER 27, 2017

Digital plus in-store is a powerful brew. An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously.

Retail 154

Retail E Commerce E-support Entertainment 154

SurveySparrow

DECEMBER 22, 2023

Social Listening – The Storytelling Canvas Hey, wait. But listen, instead of just monitoring social media, how about creating a digital “Storytelling Canvas.” ” It’s like a digital wall that instantly shows all the good things people say during our conversations.

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Social Media 52

Forrester's Customer Insights

DECEMBER 12, 2023

Despite touting so much about storytelling, most brand experiences are still designed for marketing funnels. With the forecast of a constrained […]

Loyalty 25

Loyalty Brands Consumers Engagement 25

Win the Customer

JUNE 13, 2023

In today’s fast-paced digital era, technology has become an integral part of our daily lives. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Technology Advertising Interaction 52

ShepHyken

FEBRUARY 27, 2023

He is a digital and content marketer and author. What is customer experience storytelling? .” “Your brand is what people say it is, but you always have a vote in the matter. You can create the experience that makes people feel the brand.” About: Christoph Trappe is the Director of Content Strategy at Voxpopme.

Brands 62

Brands Customer Experience Social Media Definition 62

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. Self-proclaimed ‘data detective and geek storyteller’, Tim Harford OBE, will entertain delegates at Disrupt in London in February.

Events 52

Events Entertainment Social Media 2023 52

SurveySparrow

MARCH 24, 2024

Two Types of Digital Escape Rooms Lock and Key Style Rooms and Branching Style Rooms, also known as Linear Digital Escape Rooms and Non-Linear Digital Escape Rooms, are two approaches to designing escape rooms, whether physical or digital, each with its unique structure and way of engaging participants.

Entertainment 52

Entertainment Engagement Interaction Demo 52

Natalie Petouhof

JANUARY 8, 2016

Tweet I think most brands, when they started in social and digital media didn’t realize the commitment they were heading into to be content creators or essentially publishers. It’s not possible for humans to cognate all the digital and social content being posted. It’s a whole lot of creative going to waste otherwise.

Brands 58

Brands 2013 2016 Leadership 58

Customer Bliss

DECEMBER 28, 2018

Through a combination of storytelling and analytics, Patricia shared her feedback with the C-Suite, and they worked together to create a set of governing principles to improve the lives of customers and employees. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Telecommunications 141

Telecommunications 2018 Chief Customer Officer Call Center 141

One Millimeter Mindset

SEPTEMBER 16, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Especially in digitally transforming industries with STEM and left-brain stakeholders. That’s what One Millimeter Mindset is all about. Contact me here.

Sales 72

Sales Return on Investment Workshop Customer Retention 72

One Millimeter Mindset

SEPTEMBER 11, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Especially in digitally transforming industries with STEM and left-brain stakeholders. To improve, click on this link. Planning your next team, corporate or association meeting?

Presentation 71

Presentation Workshop Download Employee Experience 71

SurveySparrow

APRIL 23, 2024

Typically hand-drawn on paper or created digitally using drawing software, traditional storyboards consist of a series of sketches or illustrations that depict each shot or scene in sequential order. Digital Many filmmakers and video creators today opt to use the digital storyboarding process due to its efficiency.

Roadmap 52

Roadmap Feedback Advertising Communication 52

Oracle

FEBRUARY 12, 2019

Bring Intelligent Chatbots and Digital Assistants to Your Business. Breakout session featuring Joe Huang, Product Management, Oracle Digital Assistant and Mobile Cloud, Oracle and Suhas Uliyar, Vice President, Product Management, Oracle AI Bots and Mobile, Oracle. How to Be a Storytelling Marketer.

2019 71

2019 Customer Experience Events Sales 71

Quadient

JULY 18, 2022

Two examples of recent technology partnerships include: BlueRush is a fast-growing, SaaS company that provides personalized, interactive video software that simplifies complex information through visual storytelling. They are a perfect fit for companies looking to expand beyond traditional digital communications to create deeper engagement.

Communication 52

Communication 2025 2022 Social Media 52

Experience Investigators by 360Connext

JANUARY 28, 2020

Can you share your baselines, journey maps and specific customer insights with the CIO to help with her digital transformation plans? Invest in storytelling and communication. How can you partner with your marketing team on a customer-centric initiative? Communicate. Then Communicate Again. Then Simplify.

2020 250

2020 Net Promoter Score ROI Metrics 250

Team HGS

SEPTEMBER 30, 2019

CX Day Thoughts on Brand-behind-the-Brand Storytelling. That’s precisely why brand storytelling is all the rage in today’s world. Ultimately, storytelling is at the heart of good customer experience (CX). So this is perfect timing for a blog about how contact centers play an essential role in brand storytelling.

Brands 40

Brands Social Media Contact Center 2006 40

Storyminers

MARCH 11, 2019

Storytelling is the medium through which cultures grow and thrive. From a modern branding perspective, successful storytelling acts as an emotional glue, creating a loyal audience and engaging new customers. How do brand strategists capture the power of storytelling for the modern age of consumerism and instant gratification?

Marketing 45

Marketing Social Media Advertising 2015 45

ShepHyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Now, the question that arises in this digital dominant world is how retailers can understand the digital customer experience requirements. . Retailers must understand that customers do not see digital channels the same way as they do.

Retail 75

Retail Customer Experience Contact Center Omnichannel 75

ShepHyken

SEPTEMBER 23, 2022

One aspect that has remained constant throughout these changes is the influence of digital. Digital makes that possible, but the process needs to be simple. Laura is NICE CXOne’s chief storyteller, leading a team of the industry’s most innovative and creative thought leaders.

Multi-Channel 80

Multi-Channel Contact Center Customer Journey 2022 80

Oracle

JULY 7, 2020

That way, they can reach the people they care about at scale across digital and video content. Digital is dominating and will continue to fuel CX. The bottom line: Leading brands stay on top of the latest technologies and innovations to fortify and optimize their strategy in an increasingly digital world.

Consumers 98

Consumers Entertainment Fashion Touchpoint 98

Beyond Philosophy

JULY 12, 2017

Irrelevance is dangerous, and in the digital age, downright suicidal. Digital trends have changed the way they operate, and the advent of social has completely disrupted the usual processes. This is where they become masters of emotive storytelling and real engagement. They have become intuitive about customer experience.

Advertising 121

Advertising Brands Sales Marketing 121

ShepHyken

JULY 22, 2019

(Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year. 5 Tips For Turning Customers Into Brand Storytellers by Esther Choy.

2019 117

2019 Article Social Media Customer Service 117

COPC

OCTOBER 16, 2023

Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives. Baby boomers were influenced by post-war stability and economic growth, resulting in a strong work ethic and loyalty to their employers.

Leadership 94

Leadership Transportation Workshop Contact Center 94

Oracle

DECEMBER 24, 2018

” – Deloitte Digital CMO Suzanne Kounkel at the Forbes CMO Summit 2018. Significant storytelling has the power to move customers. “Digital transformation is not as straightforward as a one-touch fix. But you can’t hide behind it. You have to have both the brain and the heart.

2018 93

2018 Marketing Omnichannel 2019 93

C Space

JANUARY 20, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

2021 97

2021 Workshop Advertising Communication 97

One Millimeter Mindset

SEPTEMBER 3, 2018

Today’s digitally connected, Industry 4.0 Are We Storytelling compelling Customer Retention Experiences? Customer Success Storytelling leverages Customer Experiences [link]. She serves organizations as an inspiring speaker, strategist, coach and storyteller. business ecosystem is increasingly complex to negotiate.

Article 50

Article Workshop Customer Retention Innovation 50

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. Website visits from verified profiles Google Business Profiles are a pivotal source of website traffic, underlining their role in the digital customer journey. Recreation ranks second, garnering 81,169 views.

2024 58

2024 Insights Automotive Hospitality 58

ShepHyken

JANUARY 31, 2022

Digital Trends to Influence Better Customer Experiences by Dakota Murphey. My Comment: Every company, from the smallest to the largest companies, should be looking at their digital customer experience. The hot topics are personalization, omnichannel, and content marketing (storytelling).

2022 64

2022 Article Customer Service Contact Center 64

Help Scout

APRIL 27, 2021

Walking you through a series of steps to ultimately create your company’s experience blueprint, “Start Reverse” also uses the power of storytelling, using great company examples such as Lush, CitizenM, and Le Pain Quotidien. Reengineering Retail: The Future of Selling in a Post-Digital World”.

Books 117

Books Customer Experience Retail Chief Customer Officer 117

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. Website visits from verified profiles Google Business Profiles are a pivotal source of website traffic, underlining their role in the digital customer journey. Recreation ranks second, garnering 81,169 views.

2024 52

2024 Insights Automotive Hospitality 52

Customer Bliss

SEPTEMBER 4, 2018

Turning feedback into storytelling allows you to make the feedback even more relatable and personal by grounding it in customer experiences. Turning feedback into storytelling allows you to make the feedback even more relatable and personal by grounding it customer experiences. Ground customer feedback in real stories. Click To Tweet.

Leadership 111

Leadership Customer Experience Chief Customer Officer Financial 111

Beyond Philosophy

JULY 17, 2017

Adam Goldstein of Royal Caribbean said the changing role of customer experience involves digital enablement that benefits customers without being intrusive. As I’ve written before , cruise lines and theme parks are working hard at developing digital devices to make things easy for guests and even anticipate their needs.

Technology 133

Technology Touchpoint Workshop Books 133

Oracle

JANUARY 25, 2018

She is the CEO of Thulium, a digital marketing consulting agency that has worked with clients like Verizon, IBM, Kawasaki Motors USA, and the United States Department of Defense. CARLA JOHNSON – THE STORYTELLING EXPERT. TAMARA MCCLEARY – THE MOST INFLUENTIAL WOMAN IN MARTECH. Q: Fill in the blank. That helps you know more about them.

2018 110

2018 Customer Experience Social Media Consulting 110

Customer Bliss

FEBRUARY 23, 2016

In my book Chief Customer Officer 2.0 , I wrote about my experiences with Heather Carroll Cox, who then held the title of Chief Client Experience, Digital and Marketing Officer at Citi. You need to engage with other leaders and treat them as partners , not people whose approval and advocacy you’re pitching for.

Customer Experience 231

Customer Experience Chief Customer Officer Presentation E-support 231

Customer Bliss

DECEMBER 27, 2016

The power of digital storytelling in CX. The three quick steps to preventing customer defection. If you combine this post with the 35 data-backed approaches to retention above, you’ll have some nice intel to begin from. It’s there. And big time. It comes up in funding contexts and leadership buy-in context.

2016 0

2016 2017 Leadership Customer Retention 0