digital 
InMoment XI
APRIL 3, 2024
But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. What Is Digital Experience? Digital experience (also called digital customer experience or abbreviated as DX ) is an extension of traditional customer experience.
InMoment XI
DECEMBER 15, 2022
Digital experience trends are the new road maps of modern day business. Think of digital experience trends being the new maps application in your business. Identifying digital experience trends will help you adapt your business to get ahead of your consumer, not behind them. Businesses have been forced into being digital-first.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
MARCH 27, 2024
brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Automotive online reputation management helps shape and maintain a positive image, ensuring that consumers view your brand favorably across all the digital channels that they use. Improved brand perception.
InMoment XI
APRIL 24, 2024
In an era marked by digital transformation and evolving patient expectations, healthcare contact centers fill a critical gap by offering accessible, convenient, and efficient communication channels. Those aiming to elevate their digital transformation journey are embracing integrated customer experiences.
Advertisement
As digital channels dominate customer interactions, experiences are critical to get right. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. That’s why we wrote this eBook.
InMoment XI
DECEMBER 27, 2021
In the world of experience (especially when we’re talking about digital customer experience), we’re constantly making predictions or hypotheses about what the customer is expecting from their experience. How to “Slam” In-Person & Digital Customer Experience Assumptions. Let’s get started! And it’s true!
InMoment XI
JANUARY 4, 2022
This little pop-up window is more commonly known in the customer experience (CX) industry as an intercept or digital intercept. Though the use of a digital intercept has great intentions, the unfortunate truth is that it can often harm the customer experience more than it improves the experience.
Advertisement
From identifying critical functions to enhancing your digital training experience, this guide ensures you're well-equipped to make an informed decision. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Advertisement
In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Advertisement
In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital experiences matter more to tech shoppers – they value free and fast delivery This report details the growth in customer touchpoints across a purchase—and the steps (..)
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.
Speaker: Conference Speakers
The Role of IT, Intranets & the Digital Workplace in Employee Experience. Explore how you can get your workers and organization ready for whatever the future holds. Topics will include: Top-Notch Engagement Program Strategies that Create Community & Drive Collaboration.
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!
Advertisement
With the recent acceleration of digital transformation, allowing customers to communicate with your organization in the easiest way possible is the starting, and perhaps the most crucial, point in their journey. Download this eBook and see how enabling digital channels like messaging can improve the overall customer experience.
Advertiser: ZoomInfo
Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”.
Expert insights. Personalized for you.
260 
Let's personalize your content