Qualtrics

AUGUST 9, 2021

Josh Lee, VP, Head of Digital CX, Fashionphile was joined by Bruce Temkin, CCXP, XMP, Director of Qualtrics XM Institute to discuss the trends shaping consumer experience and what they mean for brands. At the heart of the discussion was how we use data to design and improve the customer experience. Discover the “why”.

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Consumers E Commerce Banking Brands 26

Thematic

JULY 21, 2023

I also collaborated with other PhD researchers on designing a chat bot and an app that analyzes bottle labels. I designed a prototype and showed its results to these companies. We then use AI to discover common themes and subthemes of what customers are saying. How did you come up with the idea?

Feedback 62

Feedback Net Promoter Score Consulting NPS 62

ClearAction

OCTOBER 25, 2022

When I led company-wide customer experience, we discovered that aiming for Align and Embed allows you to bypass many of the typical CX practices (because they are remedial and you’ve risen above that). Specifically designed for vice presidents, long-time experience managers, certified professionals (CCXP, FCXP, etc.),

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Sports 2009 2022 Financial 71

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. What’s new in XM? Take an XM deep-dive into Education. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute.

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Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Want to discover more about XM and Peloton? Want to find out more about XM and Amex? Bruce Temkin, Head of the Qualtrics XM Institute. “XM Read how Bruce is shaping the XM profession.

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2020 Retail Entertainment Leadership 22

Qualtrics

FEBRUARY 10, 2020

XM Basecamp Live is a day chocked full of practical hands-on training, courses to suit your needs, networking, best practice, and advice from XM experts. 2019 XM Basecamp Live attendee. What is XM Basecamp Live? XM Basecamp Live includes a full day of hands-on training. 2019 XM Basecamp Live attendee.

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2019 2020 Events Insights 26

Qualtrics

APRIL 26, 2021

The research, conducted by Qualtrics XM Institute , examined the behaviors and attitudes associated with a number of different industries across 18 countries. Qualtrics has helped several healthcare organizations like CHRISTUS Health , Community Health Network , and more to establish a more action-oriented experience management (XM) program.

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Healthcare Hospitality Fashion Consumers 26

Hello Customer

OCTOBER 14, 2021

Using Voice of the Customer data, you will find out who among your customers are satisfied (potential ambassadors), dissatisfied (detractors), and indifferent (passives), so you can then design personalized follow-up surveys for each. Pricy, but because it’s designed for larger companies, solutions are custom-built for each business.

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Multi-Channel Social Media NPS Feedback 75

Qualtrics

NOVEMBER 21, 2019

So it’s going to become even more critical for CX leaders to understand the maturity of their organization and how all the experience pillars (customer, employee, product and brand) fit into their full Experience Management (XM) vision. Augmented reality will be at the heart of XM. We’ll see more CX leaders who can do it all.

2020 38

2020 Customer Experience Virtual Agent Healthcare 38

delighted

JANUARY 7, 2020

This focus on customer experience is yielding some impressive returns: The XM Institute found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience. For SaaS companies, in particular, they can expect to increase revenue by $1 billion.

2020 40

2020 Brands Customer Experience Feedback 40

Qualtrics

AUGUST 6, 2019

At Qualtrics X4 Sydney 2019 , we heard from leading organizations – including Uber, Chobani and Finder – who are embracing Experience Management (XM) to not only understand customer behavior, but using it to solve problems before they even occur. As the maxim goes, “buy nice or buy twice.”

NPS 48

NPS Insights 2019 Brands 48

Qualtrics

APRIL 14, 2021

That’s where enterprise surveys come in — they’re designed to handle large sample sizes , be shared across large and complex organizational structures, and come with powerful analytics capabilities to help you drive action. Find out more about the Qualtrics Enterprise Survey Software platform. A focus on global audiences. Get Started.

Government 26

Government 2019 Insights Customer Satisfaction 26

SurveySparrow

MAY 21, 2019

Glint successfully combines modern people science, revolutionary technology, and intuitive design to help companies bring out the best in their people. Peakon is all about real-time conversations with employees to discover how they feel. And they are mighty good at what they do too. Price: Contact Glint for a custom price quote.

Engagement 75

Engagement 2019 Culture Feedback 75

Qualtrics

DECEMBER 12, 2019

At Qualtrics we’ve been hard at work on innovations to streamline the launch of XM programs across all four core experiences of business—customer, employee, product, and brand. XM— on the go. New ways to help everyone conduct XM. Many of these solutions have been developed in conjunction with XM partners. Request Demo.

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Government Demo Feedback Culture 20

Qualtrics

SEPTEMBER 17, 2019

Implementing a great CX program takes careful planning and intentional design. Check out our top tips, recommendations and insights from Head of the Qualtrics XM Institute Bruce Temkin, all of which should get your CX program off to a superior start… Watch Bruce’s webinar on (Kick)Starting a CX Program. Watch Now.

Metrics 20

Metrics Webinar Contact Center ROI 20

Thematic

MARCH 13, 2023

He presented XM Discover (former Clarabridge), a solution for understanding customer feedback at scale in front of an audience of 10K people. Here's a quick overview of Thematic vs. TextIQ vs. Discover/Clarabridge , if you are looking at text analytics in your role. Even if they did have a cool design!

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Entertainment Events 2023 Advertising 62

Qualtrics

SEPTEMBER 10, 2019

But I discovered chai at Starbucks. They design this experience as a sequence of events. Discover more about CX through our series of Qualtrics Master Sessions. “Starbucks is a great exemplar of the experience economy. Creating coffee-drinking places that people enjoy going to. It’s like ambrosia to me.

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Customer Experience Webinar Insurance Customers 38

Qualtrics

APRIL 17, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who can state their personal purpose, and “the clues” approach to discovering your own passion. Early reflections.

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2021 Employee Experience 2020 Engagement 26

Qualtrics

OCTOBER 6, 2021

It understands that if there’s something large numbers of customers talk about frequently, it’s a potential growth opportunity for the company to design a new experience for that segment. All the data coming in is automatically analyzed and tagged with key topics, so the company can instantly see emerging trends at a segment level.

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Management Social Media Touchpoint Healthcare 26

Qualtrics

AUGUST 30, 2021

They are designed to create a crucial connection between healthcare staff and patients. The patient survey needs to be designed for client-focus. Discover healthcare professionals in the industry that have successfully enhanced the patient experience here. What are patient surveys? How to get started with patient surveys.

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Healthcare Demo Financial Hospitality 26

Answer Dash

APRIL 17, 2020

It involves research to discover who your customers are, what they need, and where their pain points lie. Strategy Based on what you’ve discovered about your current levels of customer loyalty and customer satisfaction, identify first priorities. CEM means making changes to the way you do things.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Qualtrics

AUGUST 7, 2019

“We are on a mission to take XM to the world.” I collaborate with engineers, PM, designers, and sales to solve the most important customer problems, effectively and efficiently. Looking to discover more reasons “Why Qualtrics”? After around 4 years, it still feels like day one. ” – Ryan Smith.

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Management Healthcare 2005 2007 36

Qualtrics

SEPTEMBER 3, 2019

And it’s not about being nice and helpful — it’s about using language that’s designed to make the customer perceive that effort was lower. Discover more about CX through our series of Qualtrics Master Sessions. This is controlled by the language customer service reps use when interacting with customers. Positive language: g.

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Loyalty Customers Customer Service Interaction 36

Qualtrics

NOVEMBER 1, 2019

It will be critical as we look towards future disruption to include the use of design thinking methodologies, and ensure that all impacted voices are heard. That is what Qualtrics wants to help discover. Are they comfortable being so far away from home during a potential medical crisis? Do they feel supported?

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Healthcare 2019 2009 2016 20

Qualtrics

SEPTEMBER 6, 2019

Visit with the team to explore potential careers, to learn more about the Experience Economy and how XM is shaping the future, and to discover #QualtricsLife. From internships to full-time positions, discover how our teams are connecting their personal “why” to what they’re achieving at Qualtrics with the “Why Qualtrics” blog series.

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2019 Presentation Sales Events 40

C Space

MAY 6, 2020

Homeware brand Olivia’s has launched a consultancy service that’s now taking applicants for interior designers to help Animal Crossing: New Horizons players perfect the look and feel of their in-game homes. Consultants can also supply a mock-up of different design styles for you to use in future if you ever fancy redecorating.

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2020 Brands Travel Books 52