BlueOcean

OCTOBER 17, 2023

Simultaneously, worldwide attention on issues of sustainability and diversity began to take off and haven’t faded yet. The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. It is a worthy cause. Evaluating ESG through your RFP is complex.

Government 177

Government 2004 Automotive Customer Care 177

Clarivate

NOVEMBER 10, 2021

At Clarivate, we believe that diverse viewpoints, backgrounds and life experiences are central to shaping our shared future. As we reflect on the progress towards diversity, equity, inclusion and belonging in 2021, the performance feels mixed. Watch their story. Alex Li, Clarivate Associate Epidemiologist.

2016 98

2016 Consulting 2021 Leadership 98

SAP Customer Experience

NOVEMBER 10, 2022

The Product Support Customer Experience (CX) Diversity, Equity, and Inclusion (DEI) Committee was established on September 8, 2022, with the mission to create a diverse and welcoming work environment for all colleagues.

Workshop 74

Workshop 2022 Customer Experience Customers 74

SurveySparrow

NOVEMBER 2, 2023

This diversity provides a detailed understanding of different customer segments. With diverse data, researchers can conduct detailed analyses. A representative sample is a subset of a larger group or population that accurately reflects the essential characteristics, qualities, and attributes of the entire population.

Marketing 52

Marketing Culture Insights Loyalty Programs 52

Talkdesk

JULY 7, 2020

Talkdesk® fully supports a culture of Diversity, Equity and Inclusion, and ensures a discrimination-free recruitment policy. Read our blog #WeStandStrong for Diversity, Equity and Inclusion. Read why customers recommend Talkdesk The post What do Talkdeskers have to say about Diversity, Equity and Inclusion?

Culture 91

Culture Government 2020 Reference 91

CSM Magazine

DECEMBER 21, 2022

Promote Diversity, Equity, and Inclusion in the Workplace. Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. And millennials and Gen Z avoid companies that aren’t diverse.

Social Media 52

Social Media Culture Document Leadership 52

Forrester's Customer Insights

AUGUST 25, 2021

Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly. .

Government 36

Government Engagement Measurement Customers 36

Clarivate

MARCH 8, 2023

As the world celebrates International Women’s Day, the Institute for Scientific Information at Clarivate explores an area of disproportionate inequality for women: health equity. This year’s International Women’s Day theme is #EmbraceEquity [2] , which calls for active engagement with and advocacy for an inclusive and equal world.

Healthcare 98

Healthcare Article Banking Insights 98

InteractionMetrics

OCTOBER 25, 2023

Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. In fact, despite national awareness around issues of racial equity, employees often respond skeptically to DEI survey questions, making it difficult to succeed from the start. It’s the way an organization conducts itself.

Metrics 52

Metrics Interaction Culture Leadership 52

CSM Magazine

FEBRUARY 7, 2024

This shift not only promotes diversity, equity and inclusion, but it also brings significant benefits to organizations by expanding the talent pool. It is the beginning of another year and it is time to start with some new strategies for talent acquisition and recruitment teams.

2024 52

2024 Competitive Advantage 2023 Leadership 52

Solvvy

MAY 10, 2022

We want them to share their thoughts on innovation and improvement, while focusing on diversity, respect and inclusion. . We also recently started to implement our new inclusive parental leave policies, as well as programs like Cleo and Carrot for soon-to-be and first-time parents. out of 5. .

Culture 83

Culture Webinar Events Innovation 83

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?),

2023 207

2023 Contact Center Leadership Hospitality 207

ShepHyken

MARCH 21, 2023

” About: Heather Younger is a keynote speaker, a diversity, equity, and inclusion strategist, Founder & CEO of Employee Fanatix , and a bestselling author. .” Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. It tells the customer that you do not care enough to engage.

Loyalty 72

Loyalty Books Presentation Feedback 72

SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Blog 60

Blog Customer Success Customer Service Management 60

SMG CX

DECEMBER 15, 2020

From employees’ heightened standards of a safe + healthy work environment to the continuous need for improved diversity, equity, + inclusion (DEI) efforts, organizations must work harder to understand what matters most to employees and create the kind of employee-centric culture that wins their loyalty.

Engagement 52

Engagement Customer Experience Culture Employee Experience 52

ClearAction

NOVEMBER 14, 2022

Gratitude nurtures common courtesy that’s central to diversity and inclusion. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Ironically, when we appreciate differences, we’re more likely to discover commonalities. This keeps the horse before the cart!

Employee Experience 71

Employee Experience Government Leadership Engagement 71

BlueOcean

OCTOBER 23, 2023

Describe your initiatives regarding diversity, equity, and inclusion within your organization. (This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions.

Customer Care 177

Customer Care Contact Center Culture Measurement 177

SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Blog 52

Blog Customer Success Customer Service Management 52

Qualtrics

JUNE 17, 2020

Want to understand more about diversity and inclusion ? Learn strategies to create a culture of inclusion in this X4 session. We know it instinctively, but the facts back it up: the employee experience (EX) is bettered by inclusion and diversity. In fact, organizations with strong “diversity climates” (i.e.,

Magazine 61

Magazine Culture Leadership Employee Experience 61

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

OCTOBER 24, 2023

As we venture into the future, one of the most exciting developments to keep an eye on is the integration of Artificial Intelligence (AI) and Applicant Tracking Systems (ATS). These technologies are poised to revolutionize the way companies find and hire top talent.

Reference 52

Reference Technology Feedback Presentation 52

Alida

AUGUST 26, 2021

Diversity, equity, and inclusion (DE&I) have been at the forefront of a lot of organizational leaders’ minds in the past few years. But is all that thinking and policy-drafting actually amounting to anything within your business?

246

246

Forrester's Customer Insights

APRIL 25, 2022

As previous Forrester research has shown, gender bias remains an urgent concern in cybersecurity, and issues around diversity, equity, and inclusion go far beyond gender.

Management 26

Management Customers 26

Clarivate

NOVEMBER 27, 2023

A new global survey captures community challenges and views on the future of research A new report from Research Professional TM News, an editorially independent part of Clarivate TM , explores the key priorities, challenges and drivers of change for academic research offices. For example, a U.K. For example, a U.K.

Measurement 69

Measurement Download Engagement Information 69

Oracle

JANUARY 25, 2021

Shifting to a more diverse workforce. 2020 saw many organizations step up to demand racial justice and promise to make strides in their own organizations regarding diversity, equity, and inclusion. With these initiatives, current staff can expect more training on topics of inclusion, equity, and cultural diversity.

2021 44

2021 2020 Definition Retail 44

C Space

JANUARY 19, 2021

Interbrand Group are proud to announce that Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve, the global network and consultancy championing diversity and inclusion in business. OUTstanding has been a shining example of this.

Innovation 52

Innovation Consulting Leadership 2015 52

SurveySparrow

DECEMBER 6, 2021

Some of the main topics that this virtual HR event covers are: data-driven HR, gig economy, human analytics, promoting data literacy, big data to improve inclusion and diversity, trends that reshape the future, and so on. It is wise for human resource professionals to attend HR conferences. Talent Acquisition Week.

2021 98

2021 Events Leadership Culture 98

West Monroe

JUNE 14, 2021

At West Monroe we believe that diverse leadership teams lead to better business strategies and that corporate boards should feel compelled to make their C-suite more diverse. A commitment to inclusion and diversity must cascade throughout the entire organization. Sondag: Yes, they should.

Leadership 52

Leadership Consulting Measurement Management 52

Qualtrics

OCTOBER 30, 2020

Now is the time to invest in building a diverse, equitable, and inclusive workforce. Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage and enables you to better attract and retain the best talent. What is diversity, equity, and inclusion (DEI)?

Competitive Advantage 39

Competitive Advantage Financial Leadership Return on Investment 39

Forrester's Customer Insights

MAY 26, 2021

Diversity, Equity, and Inclusion (DEI) and Data Ethics are increasingly interconnected, and brands must do both well to foster authentic, meaningful, and sustainable customer relationships. .

Customer Relationships 42

Customer Relationships Brands Government Customers 42

Kustomer

OCTOBER 22, 2020

On Wednesday October 21st, thousands of CX leaders around the globe gathered (virtually and socially distanced!) to learn about the modern customer experience, and have some fun in the process. After Kustomer NOW, attendees were sure to know what’s new, what’s to come, and what’s actually working in the world of customer experience.

Sports 96

Sports 2021 2020 Loyalty 96

C Space

OCTOBER 8, 2021

To further inclusion and equity in the face of accelerating issues of racial injustice, Mars sought to rebrand Uncle Ben’s to Ben’s Original. McDonald’s marketing organization wanted to build a culture of allyship and inclusion. Great job!”.

Financial 69

Financial Banking Customer Centricity Workshop 69

SurveySparrow

DECEMBER 27, 2021

It can be the difference between a happy set of employees and disgruntled ones. The Covid-19 pandemic has added to the woes of the CHROs who were already worried about attrition and other organizational bottlenecks. Achieving the objectives of the CHRO priorities for human resources function will be a key enabler for the success of a business.

2022 52

2022 Government Leadership Measurement 52

Playvox

MARCH 7, 2024

It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations. It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations. It should be something that is discussed every day.

2024 87

2024 Culture 2023 Leadership 87

ShepHyken

MARCH 11, 2022

This week we feature an article by my friend Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc. , and the author of the new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. Offer Hospitality.

Employee Experience 92

Employee Experience Hospitality 2022 Article 92

C Space

JULY 15, 2021

The C Space business has a strong focus on creating an inclusive culture for all. The company runs biannual pay analysis to ensure there is gender and racial equity for employees in comparable roles – and has introduced enhanced parental leave policies for all parents. For more information: marketing@cspace.com. About C Space.

Culture 52

Culture Leadership Workshop 2021 52

Clarivate

NOVEMBER 25, 2021

Diversity, equity and inclusion. The topic of diversity, equity and inclusion (DEI) goes hand in hand with ESG and was another significant component of programming during the Annual Meeting. Environmental, social and governance. At Clarivate, sustainability is at the heart of all that we do.

2021 52

2021 Government 2022 Technology 52