CSM Magazine

APRIL 11, 2024

The eBook – entitled “ Harnessing the Power of Salesforce ” – is a comprehensive guide that focuses on the importance of organisations having a centralised data strategy to complement any Salesforce implementation.

Books 52

Books E-support Customer Experience Customer Journey 52

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Guide to Advanced Customer Segmentation Download Now >> How can technology promote Responsible Gambling? Tech can contribute to mitigating problem gambling.

Download 52

Download Loyalty Demo Measurement 52

TechSee

JULY 18, 2019

There’s also a 126-page user guide that raises your blood pressure every time you turn a page, but you manage to set it up… after about an hour. Now imagine this scenario: When your brand-new stereo system arrives, you open the box and find a DVD with a visual step-by-step guide to setting it up.

Customer Experience 207

Customer Experience Contact Center Wireless Loyalty 207

Brad Cleveland Blog

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs).

Contact Center 26

Contact Center Metrics Download Customer Satisfaction 26

InMoment XI

NOVEMBER 2, 2021

Our eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program” is an all inclusive guide to everything you need to know to make your program a customer-keeping machine. Read it here ! #3: 3: Cross-sell and Up s ell.

ROI 260

ROI White Paper Customer Retention Feedback 260

BirdEye

DECEMBER 14, 2022

Electronic books (eBooks) 10. Some examples of helpful educational content include blogs, guides, and other written content. If you’re operating a business-to-business (B2B) brand, educational content like blogs and guides will be a mainstay in the content you produce. Electronic books (eBooks). Written posts 3.

Social Media 98

Social Media Entertainment Webinar White Paper 98

TechSee

MARCH 5, 2019

Computer vision guides customers through the process of capturing visuals while recognizing objects within those images, classifying the images, and routing the enquiries to the to the right agents or adjusters for immediate analysis and incident assessment. Insurance Claims Processing through Computer Vision – the eBook.

Insurance 95

Insurance 2030 Download 2017 95

iPerceptions

APRIL 7, 2016

Today, customers are in control. With the rapid adoption of technology, customers now know more about your products, services and reputation than you do, and their expectations are higher than ever.

Definition 48

Definition Customer Experience Customers Technology 48

Help Scout

AUGUST 22, 2023

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes. Read the full article

Management 98

Management Article 98

Brad Cleveland Blog

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here!

Contact Center 21

Contact Center Metrics Download Customer Satisfaction 21

iPerceptions

APRIL 26, 2018

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations.

Definition 48

Definition Insights Customers Customer Experience 48

Gainsight

SEPTEMBER 12, 2022

Let our pros guide the way! Check out our new ebook The CCO’s Secret Guide to Success for more insights from Kellie Capote’s conversations with CS game changers. The ebook is the ultimate cheat sheet to guide your CS strategy at scale, increase NRR, and build efficient, long-term growth for your company. .

Competitive Advantage 52

Competitive Advantage Metrics Customer Success Insights 52

Brad Cleveland Blog

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here!

Contact Center 20

Contact Center Metrics Download Customer Satisfaction 20

ChurnZero

MARCH 14, 2024

To demystify the process, we’ve outlined a comprehensive seven-step framework in our latest eBook, “The Guide to Book Shifts in Customer Success” and provided some real-world insights from a book shift we did here at ChurnZero. Want to know how and why ChurnZero did it?

Books 52

Books Customer Success Webinar Communication 52

ShepHyken

DECEMBER 7, 2020

Mitel) In this guide, we’ll explore the challenges and opportunities in the now of work, with advice from analysts and practitioners in the field. My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. The NOW of Work by Mitel.

Article 144

Article 2020 Customer Service Loyalty Programs 144

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn. All of these things are hard.

Customer Success 98

Customer Success Download Customer Retention 2021 98

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience. Product Led Growth. PLG Readiness Assessment. Finding Product-Market Fit.

2022 52

2022 Government Magazine 2021 52

Optimove

JANUARY 23, 2024

Tip #4 – Guide the recipient to the Call to Action Figure out how to guide their eye to the call to action (CTA). Careful consideration of your layout based on the content you have can allow you to effectively guide your user’s eyes directly to the Call to Action (CTA.)

2027 59

2027 E Commerce Download User Experience 59

SurveySparrow

DECEMBER 8, 2023

We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! Understand their pain points, provide solutions, and guide them through decision-making. It positions your business as a valuable guide in its journey rather than a pushy promoter.

Social Media 52

Social Media Webinar Customer Centricity Events 52

ShepHyken

DECEMBER 5, 2022

In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. Download the guide and start your EX transformation journey today! My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX).

Article 69

Article 2022 Customer Service Hospitality 69

Alida

MARCH 10, 2016

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. The balance of power has shifted from companies to their customers.

Sales 172

Sales 2013 2014 Insights 172

Comm100

AUGUST 28, 2023

Read the guide eBook The post Unlocking Digital Transformation in Higher Education – A Checklist for Success appeared first on Comm100.

Download 52

Download Measurement Communication Engagement 52

ClientSuccess

JANUARY 24, 2023

If you want to see a demo of the ClientSuccess SuccessScore health scoring framework and how it can save you time and headaches and make you grow more accounts, you can request a 30-minute demo here.

Metrics 89

Metrics Demo NPS 2023 89

NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

Contact Center 62

Contact Center Brands Engagement Management 62

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. How to Build Your Customer Driven Growth Engine.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

Gainsight

JANUARY 4, 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. The Ultimate Guide to Becoming a Customer Success Leader. You can also join our community or find out about our events , webinars, articles, and ebooks in our Resource Library.

2023 52

2023 Customer Success Webinar Healthcare 52

Customer Bliss

FEBRUARY 17, 2015

Competency 3 unites your organization to build a “one company” listening system constantly refreshing with multiple sources of quantitative, qualitative, and experiential feedback to tell the story of your customers’ experience, guided by the customer journey framework. Make reliability performance part of the ongoing leadership talk track.

Chief Customer Officer 167

Chief Customer Officer 2015 Customer Journey Leadership 167

ClientSuccess

JUNE 29, 2022

As a CSM, you know first-hand that working with customers involves more than answering their questions, guiding them through onboarding and product implementations, and ensuring their ongoing satisfaction with your organization. eBook: How to Become a Great Customer Success Manager. Toolkit: How To Build Customer Loyalty.

Webinar 59

Webinar Customers Communication Customer Relationships 59

MyCustomer

JUNE 30, 2021

Download this Ebook. This guide takes a look at today's important CX concepts. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Customer experience is a rapidly evolving discipline with its own set of terminology.

Download 52

Download Customer Experience Customers 52

ClientSuccess

JANUARY 11, 2023

Here’s an overview of what we call the Golden Rule of Customer Success – 8 Guiding Principles: Understand customer needs, goals and motivations. Learn more about building customer loyalty in this ebook. Create an atmosphere of trust with customers. Always prioritize the customer’s success over short-term profit margins.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Comm100

JANUARY 5, 2022

For a more comprehensive guide into buying live chat software, download this free guide: The Live Chat Buyer’s Guide. Read this guide to do this for live chat. That way, the right agent will receive the right customer query every time. As with any technology purchase, you need to be confident your making the right choice.

Government 76

Government 2002 Omnichannel Download 76

Advantage Communications

JUNE 25, 2019

If so, then we are pleased to announce the launch of our brand new ebook - The Definitive Buyers Guide to Outsourcing Your Call Center. Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center?

Call Center 58

Call Center Definition Customer Service Brands 58

ClientSuccess

FEBRUARY 22, 2023

Check out our resources below for more customer success best practices and insights for how your organization can build strong customer relationships: eBooks: 5 Ways to Surprise & Delight Your Customers Customer Success as a Culture: Customer Success Leaders Edition Blog Posts: The Golden Rule of Customer Success: 8 Guiding Principles 6 Listening (..)

Customer Success 70

Customer Success Customer Satisfaction Customer Service Representative Webinar 70

Optimove

OCTOBER 22, 2020

eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide. Guide: Why Gaming Operators Need Lifecycle Marketing. The Guide to Re-engaging Churned Customers. Guide: CRM Manager Evolution Curve. API documentation, integration guides and other Optimove technical implementation info.

Webinar 40

Webinar Sports Document Customer Retention 40