West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Banks have had to make swift pivots in the first half of 2023 to maintain stability and deliver top-tier customer experiences amid ongoing uncertainty, inflationary pressures, and rising interest rates.

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Banking 2023 Multi-Channel Financial 52

Kate Nasser

JULY 30, 2023

These defensive responses to customers tell them they don't matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork. The post Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills appeared first on KateNasser.com.

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Leadership Customers Customer Care Customer Service 52

BirdEye

JULY 30, 2023

The Google Business Profile presents a great opportunity for local businesses to connect with prospective customers effectively. By strategically optimizing the business profile, businesses can generate more leads, more phone calls, increase foot traffic to their store and get higher website visits. However converting a potential customer to a paying one can be challenging.

Books 52

Books Competitive Advantage Automotive Social Media 52

West Monroe

JULY 30, 2023

Our annual Private Equity Outlook —published in December 2022—discussed the key trends we expected to define the upcoming year; as we enter 2023’s second half, here’s an update on those topics. Data-driven digital value creation Deal flow has been slow to pick up in 2023—and most private equity firms are focusing on value creation across their portfolio because of it.

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2023 2022 Information Technology 52

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West Monroe

JULY 30, 2023

How can you do more with the same—or even less? That question spurred our 2023 High-Tech and Software Outlook in December as rising interest rates and an uncertain economic climate cut into the sector’s profitability. Those storm clouds haven’t completely dissipated. Nearly 200,000 tech employees have been laid off in the first five months of this year alone.

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2023 Banking Technology 2022 52