ShepHyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. B2B Customer Experience Examples: Think Like A B2C by Dan Gingiss (Dan Gingiss) While B2B businesses are technically providing products and services to companies, they are selling to individual buyers who are consumers.

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Article Customer Service B2B 2023 62

CSM Practice

JUNE 11, 2023

If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. Either on the receiving or the giving end. This is an inevitable yet important part of the customer journey. However, it is often overlooked by processes not being built out for it. There are a few reasons for this, but one of which is that account reassignments are, in my opinion, one of the most overly complicated processes in the Customer Success space.

Customer Success 59

Customer Success Leadership Blog Information 59

Doing CX Right

JUNE 11, 2023

Dennis Geelan, author and entrepreneur, and Stacy Sherman Discuss The "Zero-In" Approach and Practical Strategies to Take Your Customer-Centric Brand To The Next Level. The post The Zero-In Formula: Building A Customer-Centric Brand That People Crave appeared first on Doing CX Right.

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Customer Centricity Brands Customers 59

Upwave

JUNE 11, 2023

Upwave Product Updates Campaign Checklist Stay on top of what you need to do to keep your campaign measurement moving! Now, Upwave’s platform surfaces critical tasks for your team, like downloading tags, scheduling ad server reports, and mapping tactics, giving you easy access anytime you need it. Scroll through to-dos for all your campaigns—pre-launch, live, and even completed —right in the campaigns overview.

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2023 Download Measurement 26

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SmartKarrot

JUNE 11, 2023

Whether you are from a hi-tech industry or not, project management is the fundamental building block to any company’s operation. The goal of organized project management is to execute the project in the most efficient way through the right use of resources, delegation, communication, and prioritization. Jira, a popular software for project management, has been around for a long time.

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Roadmap Management Document Customer Success 10