Sun.Sep 17, 2023

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Use Dynamic Customer Engagement to deliver proactive customer service

Eptica

Date: Thursday, September 21, 2023 Author: Pauline Ashenden - Demand Generation Manager Use Dynamic Customer Engagement to deliver proactive customer service Published on: September 21, 2023 Author: Pauline Ashenden - Demand Generation Manager Gartner’s Dynamic Customer Engagement (DCE) framework helps companies provide more proactive customer service.

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How to Infuse AI Into Your Current Sales and Marketing Processes

West Monroe

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Since you’re not wearing VR goggles today to engage with customers, it’s safe to say you made the right decision in not overturning your sales organization to a virtual sales process.

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