ShepHyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Find out what your employees aspire to have or do, and see what you can do to help them achieve their goals. Using outside expertise to train your employees can help them succeed.

Customer Experience 73

Customer Experience Customer Service Representative Article Omnichannel 73

Stella Connect

OCTOBER 4, 2021

Customer Service Appreciation Week is here. 6 Customer Service Appreciation Week Gift Ideas. 6 Customer Service Appreciation Week Gift Ideas. Subscription boxes are the gifts that keep on giving, with recurring bundles of joy that arrive straight to your employees’ doors or to the office.

Wireless 52

Wireless Customer Service Call Center Connections 52

Hallmark Business Connections

MARCH 23, 2021

Case in point: It’s hardly unusual to see pet parents proudly pushing small animals in strollers, buying pooches birthday outfits, and insisting that their furry buddies appear on holiday cards. Which parties are responsible for sending direct mail birthday cards for furry friends? However, it’s appropriate and appreciated.

Consumers 52

Consumers Marketing Events Touchpoint 52

Team Support

NOVEMBER 23, 2020

As we approach the Thanksgiving holiday in a year that has been fraught with anxiety and uncertainty, I thought we should pause and reflect on what we have to be thankful for. We could not accomplish all of this without the help of our customers who we appreciate every single day. Create a really special digital holiday card.

Financial 98

Financial Social Media Webinar Leadership 98

Hallmark Business Connections

APRIL 26, 2021

Nurses are high-value employees, and the cost of losi ng them to burnout can be drastic for a healthcare organization. Companies do this all the time when they want to entice customers to continue to purchase their products and services, and this can work for employee engagement, too. Give nurses a reason to pause and smile.

Customer Experience 67

Customer Experience Healthcare E-support Hospitality 67

Hallmark Business Connections

FEBRUARY 17, 2021

This is no small feat in normal times, as only 34% of employees consider themselves engaged in the workplace. But fret not: There are still things you can do right now to help employees feel supported, recognized, and valued. Pick up the phone, and give employees calls to celebrate accomplishments. Double outreach efforts.

Engagement 52

Engagement E-support Insurance Financial 52

Win the Customer

OCTOBER 6, 2020

As a leader, your employees are your most valuable asset. When your employees accomplish a goal, it can be a huge win for the whole team. Your task as a manager is to recognize these efforts and employees and celebrate their benchmarks. Letting your employees know that you applaud their efforts can be huge. Public Praise.

Customer Service 76

Customer Service Financial Social Media Travel 76

ShepHyken

JUNE 15, 2016

In this book he covers the art of the appreciation gift. He’s a rock star when it comes to understanding how to make people feel special and appreciated. One way to make a customer feel appreciated is with a special gift. With that I share with you seven ways to properly give a gift of appreciation to your customers.

Books 89

Books Customer Service Training Reference Customers 89

CSM Magazine

AUGUST 7, 2020

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Here, we will discuss some ways to improve your employee satisfaction at the office and find the best ways to retain the talent you’ve acquired and build their loyalty for your business.

Rewards Programs 59

Rewards Programs Seminar Workshop Culture 59

Magellan Solutions

APRIL 11, 2024

Improved Customer Satisfaction and Retention Customers appreciate the convenience of contacting a dedicated support team for their queries or concerns. You can temporarily increase your support staff during busy holidays or sales without hiring and training new employees.

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

Method:CRM

SEPTEMBER 1, 2022

Here are four key traits of a company with a good CX: Adopts a customer-centric company culture where all employees are responsible for customer happiness. In a work culture where ideas are valued and opinions are honored, employees develop new ways to improve the customer experience. . Implement a point reward or stamp card program.

Customer Experience 52

Customer Experience Customer Journey Mapping Omnichannel Customer Journey 52

LiveChat

DECEMBER 21, 2016

It’s important to say “Thank You” to your customers, during the holidays and furthermore. Showing your customers’ appreciation is a great way to build that loyalty, especially with new customers. Here are a few ideas that every business can use, from gift cards to cookies. There’s no better way to say “We appreciate you!”

Presentation 45

Presentation Loyalty 2016 Customers 45

CSM Magazine

DECEMBER 18, 2019

Birthday Cards and Holiday Greetings. Another way to show your appreciation is by sending out greetings for various occasions. Teach Employees. As long as it is for free, people will appreciate it. Just make sure that the people you outsource to provide the same high level of service as you. . Organize Contests.

Loyalty 52

Loyalty Customers Customer Service Sales 52

Comm100

MARCH 20, 2018

However, holidays and special occasions can be a great opportunity for your business to reach out. Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care. Letters for Holidays (Christmas and More). Happy Holidays (General). There is no one right day (or way!)

B2B 40

B2B Sales Customers Sports 40

SurveySparrow

APRIL 28, 2022

The pandemic proved how crucial it is for businesses to keep reinventing themselves to get better at employee satisfaction. The few who made WFH a wonderful experience for employees thrived despite the lockdowns and chaos. Hence, employee satisfaction is a parameter no business can miss out on. How to find satisfied employees?

Seminar 52

Seminar Culture Events Leadership 52

Service Untitled

DECEMBER 12, 2012

The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense.

Customer Service 61

Customer Service Customer Service Representative Retail Sales 61

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 Ready to put on your holiday best?

E Commerce 52

E Commerce E-support Social Media Retail 52

Steve DiGioia

JUNE 20, 2016

Employee morale is at an all-time low. Today’s employees; regardless of their social status, geographic makeup or millennial segmentation, face a vastly different work environment that those of 30-40 years ago. But we still expect our employees to be engaged and to work hard, and they should. dollars in the same period.”.

2010 66

2010 Competitive Advantage 2013 Engagement 66

ProProfs Chat

APRIL 24, 2020

To position your company as a trustworthy brand that customers can rely on, you should create a customer-oriented ambiance in all your departments, among all of your employees (and especially your support staff), and focus on improving emotional intelligence. . Your customers will highly appreciate an empathetic and understanding approach.

Customer Service 82

Customer Service Social Media Customers Communication 82

LiveChat

FEBRUARY 14, 2017

Two days later, she received a large bouquet of flowers from Zappos with recovery wishes and a “Zappos VIP Members” card for her, her sister and her daughter. This card gave them free shipping on all orders. What he saw, was Wendy’s employee, who removed an umbrella from a table to walk an elderly man to his car.

Customer Service 65

Customer Service Airlines Hotels Exceptional Customer Service 65

ERDM

JANUARY 22, 2019

However, if you consider that today’s customer has infinite options, on line and in stores, we have to make every moment matter with the customer and the employees serving the customer. A second purchase is often dependent upon the initial onboarding experience: ‘Welcome me, make me feel appreciated. Showing appreciation costs little.

Customer Experience 53

Customer Experience Sales Customers ROI 53

ERDM

JANUARY 22, 2019

However, if you consider that today’s customer has infinite options, on line and in stores, we have to make every moment matter with the customer and the employees serving the customer. A second purchase is often dependent upon the initial onboarding experience: ‘Welcome me, make me feel appreciated. Showing appreciation costs little.

Customer Experience 49

Customer Experience Sales Customers ROI 49

SmartKarrot

MAY 18, 2022

We know who you’re shopping for when it comes to holiday shopping. There’s only so much our CSMs can do for us during the year, but when the holidays roll around, we like sending them a thank-you from the bottom of our hearts. A personalized thank you card. Here are 13 gifts that your CSM is sure to love.

Customer Success 10

Customer Success 2022 Management E-support 10

Grade.us

MAY 9, 2017

Members earn 100 credits for every $1 spent on anything (movie tickets, concession purchases, gift cards) simply by presenting their card. Asking for a review from an appreciative customer won’t just get you an online review — it could get you a standing ovation.

Loyalty Programs 38

Loyalty Programs Loyalty Rewards Programs User Experience 38

Comm100

JANUARY 19, 2017

Are they upset after an experience with a rude and unhelpful employee or manager? Bad Example: Dear Zachary, Thank you for contacting us about your defective Light Up Holiday Frame. Let’s see if we can fix things with Zachary: Good Example: Dear Zachary, Thank you for contacting us about your defective Light Up Holiday Picture Frame.

Workshop 86

Workshop Customer Service Representative Events 2018 86

Strativity

DECEMBER 21, 2015

It has become an annual Strativity holiday tradition that the company donates to a variety of charities chosen by employees, on behalf of those employees. The charities chosen are some that our employees hold near and dear to their hearts. Holiday Helpers provides Christmas packages to low income families.

Books 40

Books Financial 2001 2002 40

Comm100

JANUARY 19, 2017

Are they upset after an experience with a rude and unhelpful employee or manager? Bad Example: Dear Zachary, Thank you for contacting us about your defective Light Up Holiday Frame. Let’s see if we can fix things with Zachary: Good Example: Dear Zachary, Thank you for contacting us about your defective Light Up Holiday Picture Frame.

Workshop 79

Workshop Customer Service Representative Events 2018 79

Storyminers

JULY 6, 2020

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Michel Falcon Experience

APRIL 11, 2019

Learning about my Employee Advisory Board and how it’s helped us create a great workplace. ? Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. I said, “I want to build this experience design company for employees and customers in culture.”

Culture 60

Culture Books Leadership Hospitality 60

Storyminers

JULY 6, 2020

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52