Alida

OCTOBER 26, 2021

Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX).

2021 246

2021 Touchpoint Employee Experience Brands 246

InMoment XI

MARCH 2, 2022

Want to learn more about the power of employee experience (EX) and the benefits it brings to your bottomline? Read our eBook on understanding the power of employee engagement. Is There A Clear And Actionable Path To Company Culture Improvement?

Culture 260

Culture Connections Leadership Consulting 260

Qualtrics

APRIL 25, 2019

There is a discord among corporate diversity and inclusion (D&I) initiatives. These demographics are set to be more culturally diverse than anything seen before, and they are motivated by values, purpose, and experience. Just 1 in 10 D&I programs reach maturity in the workforce. A New Approach to D&I.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience?

Customer Experience 83

Customer Experience Culture Employee Experience Innovation 83

Qualtrics

JUNE 30, 2020

Right now every organization globally has a responsibility to promote diversity and inclusion. Diversity and inclusion should be a celebration of human experience. But fostering a strong diverse and inclusive workforce has been shown to significantly increase job satisfaction and knowledge sharing.

Leadership 29

Leadership Culture Engagement Measurement 29

ClearAction

FEBRUARY 1, 2022

Is Adversity Good for Customer Experience & Employee Experience? Employee experience has certainly met some hard knocks during the global pandemic. Keys to employee experience and customer experience are essentially understanding and meeting expectations. Lynn Hunsaker.

Employee Experience 71

Employee Experience Customer Experience Books Leadership 71

Oracle

JANUARY 14, 2020

While new innovations and tech trends dominated the show floor and session content, another theme strongly emerged: the focus on the employee experience, and its effects on retail customer experience success and the success of the industry as a whole. Employees are key to other employees’ success.

2020 44

2020 Employee Experience Insights Retail 44

CSM Magazine

MARCH 18, 2024

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Culture 52

Culture Employee Experience Innovation Measurement 52

SurveySparrow

SEPTEMBER 8, 2021

But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer? First, we’ll talk about employee experience management and how an employee experience platform would improve it.

Employee Experience 59

Employee Experience 2021 Management Culture 59

InteractionMetrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. Diversity refers to who your employees are.

Definition 52

Definition Reference Events Culture 52

Magellan Solutions

JANUARY 17, 2024

Assess the Current Culture Employee surveys are crucial for assessing your company’s culture and alignment with your values and mission. Gathering employee feedback regarding their experiences and priorities can detect gaps between the organization’s culture and employee experiences.

Culture 52

Culture Leadership Feedback Social Media 52

BlueOcean

MAY 5, 2023

You’re looking for a partner who knows how to create a positive employee experience—after all, happy employees make for happy customers. What are you doing to promote diversity and inclusion within your organization? Ultimately, you’re not asking for zero turnover. But you’re looking for integrity.

Customer Care 156

Customer Care Contact Center Government Culture 156

Maru Group

JANUARY 17, 2023

Companies recognize that delivering a great Employee Experience (EX) that considers and puts its employees first is the key to unlocking better business outcomes. My name is Glyn, and I have 20 years of experience measuring and building great employee experiences. Que the pizza party calendar invite.

Engagement 79

Engagement 2023 Employee Experience Measurement 79

TechSee

MARCH 7, 2023

Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

2023 207

2023 Contact Center Leadership Hospitality 207

ReviewTrackers

MAY 15, 2020

7: Organizations that prioritize employer brand are 130% more likely to see increases in employee engagement. 8: Employee experience is the second most important concern for US employers in 2017, rated as important or very important by 85 percent of executives. 14: Most “highly inclusive organizations” generate 2.3

Brands 123

Brands 2017 2013 2014 123

Qualtrics

AUGUST 26, 2021

Foster a culture of inclusion at your organization with these actionable steps. Looking for ways to design inclusion into your everyday work life, but not sure how to get started? What is inclusion in the workplace? What is diversity in the workplace? What are the benefits of inclusion in the workplace?

Culture 49

Culture Competitive Advantage Financial Employee Experience 49

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passions in creating better human experiences and workplace cultures where diversity of thought and inclusion are valued. I’m interested to hear your thoughts about inclusion and diversity in the workplace. Which leaders stand out to you and why?

Culture 52

Culture Customer Experience Employee Experience Customers 52

Experience Investigators by 360Connext

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

Customer Service 143

Customer Service Customer Experience Customers Leadership 143

One Millimeter Mindset

SEPTEMBER 3, 2020

When’s the last time you considered whether your project teams are professionally inclusive or exclusive? Often, the insights and input reflected by a team’s professional diversity become mission-critical. The post Are Your Project Teams Professionally Inclusive or Exclusive? Not only in completing the project.

Workshop 118

Workshop Leadership Innovation Presentation 118

Qualtrics

JUNE 24, 2021

Over the past 15 months, organizations have learned that remote work — and the flexibility that comes with it — has become a fundamental part of the employee experience. The new employee experience will be a blend of flexibility and structure. The new employee experience will look different for every worker.

Employee Experience 40

Employee Experience Download Communication Management 40

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Job satisfaction is linked to overall well-being and mental health.

Metrics 52

Metrics Culture Demo Healthcare 52

One Millimeter Mindset

DECEMBER 17, 2020

Note: I use the term “hero” throughout the remainder of this post as a gender-neutral, inclusive term.). Also, your own perception of your professional purpose becomes more inclusive and diverse, enriched by the knowledge you gain from working with these heroes. So do your internal conversations with colleagues.

Innovation 98

Innovation 2021 Leadership Communication 98

TechSee

AUGUST 14, 2023

. ​ Follow on LinkedIn Nick Glimsdhal, Director at Contact Center Solutions Nick is a Senior, Account Executive at VDS, a leading provider of cloud contact center solutions that transform customer and employee experiences. Shameen is an advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

SurveySparrow

MAY 2, 2023

Understanding HR Metrics Explanation of HR metrics and their importance HR metrics are critical data points that help organizations measure, analyze, and track various HR functions, such as recruitment, employee retention, workforce productivity, and diversity.

Metrics 52

Metrics Measurement Employee Experience Omnichannel 52

SMG CX

DECEMBER 15, 2020

Prioritizing the employee experience (EX) has never been more critical.

Engagement 52

Engagement Customer Experience Culture Employee Experience 52

Qualtrics

OCTOBER 30, 2020

Now is the time to invest in building a diverse, equitable, and inclusive workforce. Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage and enables you to better attract and retain the best talent. What is diversity, equity, and inclusion (DEI)?

Competitive Advantage 39

Competitive Advantage Financial Leadership Return on Investment 39

ShepHyken

MARCH 11, 2022

Their needs and wants have shifted, and you’ll do a better job of attracting and retaining the best people for your company if you ask good questions, listen without getting defensive, and work with them to co-create a more meaningful employee experience. . Customers want convenience and so do your employees.

Employee Experience 90

Employee Experience Hospitality 2022 Article 90

Qualtrics

MARCH 22, 2021

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . The business and social imperative for the inclusion of diverse talent has been well established for many years.

Technology 29

Technology Employee Experience 2021 Measurement 29

ShepHyken

AUGUST 21, 2020

Structure teams (as agile processes often do) in multicultural, diverse and inclusive groups. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience.

Customer Experience 246

Customer Experience Culture Government Innovation 246

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passion for creating better human experiences and workplace cultures where diversity and inclusion are valued. I believe you’ll enjoy and learn from our conversations, and gain useful tips to improve employee wellbeing and happiness, which in turn, impacts customer experiences.

Leadership 52

Leadership Culture Customer Experience Employee Experience 52

SurveySparrow

DECEMBER 6, 2021

HR leaders need to step up to adapt their management, workforce, performance, employee strategies, and employee planning. The event is known for providing an interactive platform to increase your development skills using analytical tools to improve employee engagement strategies, AI in recruitment, and social media.

2021 98

2021 Events Leadership Culture 98

Playvox

FEBRUARY 27, 2024

Your agents also win when AI-integrated workforce engagement management technology is employed because it creates a better employee experience (EX). Customers want you to use AI tools to serve them better.

Engagement 73

Engagement Contact Center Culture Metrics 73

Forrester's Customer Insights

SEPTEMBER 17, 2020

This week, we released a report on the state of the practice of DEI: diversity, equity, and inclusion (see “The Business Of Belonging: How Equity For Employees Drives Equity For Your Brand“).

Consulting 55

Consulting Brands Employee Experience Marketing 55

Qualtrics

MARCH 2, 2021

To support HR and business leaders in answering this question, we asked Melissa Thomas-Hunt, Global Head of Diversity & Belonging at Airbnb, to share how organizations can foster a culture of belonging in 2021 and beyond. Read more: Belonging: The new top driver of employee engagement in 2021. Have clear criteria and articulate it.

Culture 47

Culture 2021 Roadmap Engagement 47

ShepHyken

MARCH 26, 2019

They discuss AI in business—what works and what doesn’t work, how it can help companies and employees succeed, and how we can best utilize it. They also discuss the need for diversity and inclusiveness in the workplace. How important is diversity in the workplace? What is psychological safety in a business?

White Paper 123

White Paper Contact Center E-support Social Media 123

Qualtrics

MARCH 30, 2021

Diverse, equitable and inclusive organizations outperform their peers where it matters most – against metrics like growth, time-to-market, profitability and innovation. More than ever, customers and employees expect to see meaningful progress on diversity, equity and inclusion from the companies they engage with.

2014 26

2014 Competitive Advantage Roadmap 2017 26

Hallmark Business Connections

OCTOBER 27, 2020

Marketers already know the power of social responsibility efforts; protecting the environment, enhancing diversity and inclusion, fostering philanthropy and more. Brands should take their customers’ loneliness as a rallying cry to step up and step into roles that bring more human interaction and caring into the world.

Airlines 98

Airlines Telecommunications Social Media Connections 98