John Paul

JULY 29, 2020

In this interview he reveals his daily life at work, the impact that the Covid-19 crisis had on the business, and what he likes best about his job! What do you like the most about your job? Our office staff here in Toronto is a reflection of Canada: diverse, multi-cultural and with the acceptance of one another. Hello Michael!

Management 52

Management Hospitality Travel Events 52

Ecrion

JUNE 3, 2019

About 82% 1 of consumers say that they’ve decided not to work with or buy a product from a company that they were previously enthusiastic about because of poor customer service. By the year 2021, the average North American consumer will own about 13 different devices 2 that connect to the Internet.

Communication 73

Communication Omnichannel Document Multi-Channel 73

Customer Bliss

MARCH 30, 2017

When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. I’ve written about this idea a few times , including in Chief Customer Officer 2.0. And now, customer experience labs have come en vogue in the last couple of years.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

John Paul

OCTOBER 1, 2019

This month we are pleased to introduce Nathalie Flemens, a Senior Talent & Culture Manager in Miami: she gives us insights about what she does every day and what she likes about John Paul! We have employees in every continent; people working in our offices, remotely or onsite in companies, personifying John Paul’s values.

Culture 40

Culture Management 2017 Travel 40

Michelli Experience

AUGUST 22, 2017

April 11th was the forcible ejection of Dr. David Dao after he boarded a plane in Chicago en route to Louisville, Kentucky. How do we help with anticipating issues so that if we do see a thunderstorm, we can help with proactively rescheduling and talking to customers about the fact that weather could disrupt their travel?

Airlines 45

Airlines Travel Consulting Customer Experience Professionals 45

Micah Solomon

DECEMBER 12, 2014

3 What about the customer’s experience before the front entrance? 5 What about before a customer even gets to your website? What are people saying about you online that may be incorrect, confusing, off-putting to potential customers? It’s time to notice, and to fix them.

Consulting 80

Consulting Customer Service Hotels Customers 80

Customer Enthusiast

NOVEMBER 7, 2014

While en route to Denver, I passed through the United Airlines Premiere lane at O’Hare. When I was within about 20 passengers of the final checkpoint, a TSA officer opened another newly staffed checkpoint.

Airlines 75

Airlines Travel 2014 Banking 75

John Paul

JULY 17, 2018

This new executive recruitment highlights John Paul’s growth, with the opening of a new office in Hong Kong, while additional APAC staff is based in Singapore, Shanghai, Sydney and Tokyo. ABOUT JOHN PAUL. L’article John Paul expands leadership in APAC est apparu en premier sur John Paul. Press contact: Gabrielle Dechant.

Leadership 40

Leadership Automotive Hospitality Travel 40

PK

APRIL 23, 2020

A year ago, analysts were discussing the need to change these policy constraints en masse; this is now happening with growing momentum. The office health kit of the future might include an oxygen level meter, touchless thermometer, or consumer EKG finger pad for use in remote appointments. About the author.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

Currency Alliance

JULY 24, 2018

His chosen airline made him so mad that he wrote a song about them, which has since been viewed over 18m times on YouTube ( [link] ). Anyway – given that Currency Alliance positions itself as a flag-bearer for great CX, I asked around the office for everyone’s worst ever experiences in the travel & hospitality sector.

Travel 40

Travel Airlines Customer Experience Hotels 40

Gainsight

JUNE 23, 2020

They introduced me to a hospitality lawyer that would eventually help and guide me and my VP of Corporate Marketing, Lauren Sommers through the tough conversations we were about to face with our venue and hotels. About 2 weeks into contract negotiation the vendor decided that they did not have the bandwidth to support our event.

Events 88

Events Demo Hotels Connections 88

Circular Edge

MAY 6, 2022

After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse. When customers have questions about or issues with a product, a customer service agent can resolve the situation more quickly because he can see all previous interactions with the buyer.

Financial 52

Financial Document Retail Sales 52

John Paul

JUNE 14, 2018

Treshnell oversees 400 employees in four offices across the USA and Canada. For example, it’s not necessarily about what school you went to, or even what type of degree you hold. Our global team is infinitely experienced in the industry and brings deep knowledge and enthusiasm about their regions and how best to serve our customers.

Banking 40

Banking Hospitality Automotive Leadership 40

NetBase

MARCH 7, 2019

Not only does social listening lead you to important insights about your audience – it protects every aspect of your brand when you apply those insights. But using social analytics to understand both what their audiences and the general public were talking about made it a calculated risk. Taco Bell Rocks Around the World.

Social Media 45

Social Media Events Banking Brands 45

John Paul

MARCH 8, 2019

Once again, John Paul welcomed students from the American Business School to our Paris office. We shared our expertise and activity with these students who are passionate about client relations and specializing in CRM. est apparu en premier sur John Paul. L’article American Business School students at John Paul !

Presentation 40

Presentation 40

SurveySparrow

APRIL 21, 2020

Some of the KPIs that we have chosen in this article is all about the success of the business while ensuring that the employees perform at their peak. The best part about measuring KPIs is that you can track your progress over weeks, months, quarterly, half-yearly, and annually. What are the things they like about your company?

Management 52

Management Measurement Metrics Net Promoter Score 52

John Paul

JUNE 5, 2020

In this interview, he talks about his daily life at work. I arrived at John Paul in 2015 as a member of the IT team in the Paris office, and I quickly progressed and took on responsibility for the administrative telephony and call center duties of the IT team. What do you like the most about your job? Hello Anthony!

Management 78

Management 2015 Call Center Travel 78

John Paul

MAY 26, 2021

Below, he discusses his fascinating career evolution, his favorite memories at John Paul, what he loves most about his job, and more! I have worked at 4 different office locations. What do you like the most about your job? Thank you, Alex! Hello Alex! Can you explain your evolution at John Paul, and what you do now?

Hospitality 52

Hospitality Hotels Travel Events 52

SurveySparrow

MARCH 20, 2021

What would happen if your employees quit en masse tomorrow morning? You cannot have a flawed strategy where you promise candidates about practices or facilities that are not available just to lure them in. Your biggest assets are your employees. It is almost impossible to wrap your head around that thought, isn’t it?

Leadership 52

Leadership Rewards Programs Engagement Feedback 52

John Paul

DECEMBER 17, 2019

In the interview, Pace talks about his journey and his best memories so far at John Paul. The Hong Kong team is a big family, we always have fun with each other and the office is full of happiness. L’article [#MeetAJohnPaulee] Pace So, Senior Concierge est apparu en premier sur John Paul. What do you do at John Paul?

Travel 40

Travel 2018 Consulting Customers 40

John Paul

AUGUST 28, 2020

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! What do you like the most about your job? I had the opportunity to go on a 2-month mission to our office in Miami to help launch a project.

Travel 52

Travel Tourism Management 2014 52

Joe Rawlinson

FEBRUARY 6, 2023

When you have a home office, it can sometimes make you feel isolated, especially during the dark winter months. To create a working space that’s both stimulating and relaxing, it’s important to think about how you set up your lighting system. Natural light is essential for any home office. Make use of task lighting at your desk.

Marketing 15

Marketing 15

Gainsight

OCTOBER 9, 2019

5 CXO requests today for #CustomerSuccess leader intros – this market is en fuego! Although I’m not a recruiter by profession, I’ve been able to learn a lot about customer success more broadly by facilitating some of these connections. We’ve learned five key things about hiring customer success leaders: 1.

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

Qualtrics

NOVEMBER 5, 2019

Qualtrics reached out about an entry-level sales position. Dermot said that this first international office was like building a house: it didn’t have a roof yet and it is pouring rain outside. I started off in Dublin as one of the first employees in our first international office. Qualtrics hasn’t even started yet. Want to chat?

2013 20

2013 Sales Definition Leadership 20

Qualtrics

NOVEMBER 5, 2019

Qualtrics reached out about an entry-level sales position. Dermot said that this first international office was like building a house: it didn’t have a roof yet and it is pouring rain outside. I started off in Dublin as one of the first employees in our first international office. Qualtrics hasn’t even started yet. Want to chat?

2013 20

2013 Sales Definition Leadership 20

Customer Interactions

AUGUST 23, 2012

In February 2012, as I was thinking about who to nominate, a call came in to our PSAP. Being new on the job, I was trying to get a feel for the dispatchers’ level of skill and compassion and how things were operating in the PSAP when one day, an elderly lady was escorted into our office. Each one is skilled, kind, and dedicated.

Telecommunications 34

Telecommunications 2012 Communication Connections 34

Customer Interactions

AUGUST 26, 2012

In February 2012, as I was thinking about who to nominate, a call came in to our PSAP. Being new on the job, I was trying to get a feel for the dispatchers’ level of skill and compassion and how things were operating in the PSAP when one day, an elderly lady was escorted into our office. Each one is skilled, kind, and dedicated.

Telecommunications 28

Telecommunications 2012 Communication Connections 28

Grade.us

JANUARY 21, 2019

Joy Hawkins got involved, and at least got clarity on the guidelines about regulated industries. So I started on my quest to start helping users, and started learning more and more about GMB. So if we see something that's brand new, we talk about it. How do you go about combating it? Because nobody knows everything.

Management 36

Management Consulting Hospitality Social Media 36